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What are the most effective ways to deliver global account learning and development content to remote teams?

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As an account manager, you know how important it is to provide your global clients with consistent and high-quality learning and development content. But how do you deliver it effectively to remote teams that may have different time zones, cultures, languages, and preferences? In this article, we will explore some of the most effective ways to deliver global account learning and development content to remote teams, based on best practices and expert insights.

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Asha Kanta Sharma

Manager - Finance & Accounts @ Opendoors Fintech | Financial Accounting
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1 Assess your audience

Before you design and deliver any learning and development content, you need to understand your audience. Who are they, what are their goals, challenges, needs, and expectations? How do they prefer to learn, communicate, and collaborate? What are their existing skills, knowledge, and gaps? You can use various tools and methods to assess your audience, such as surveys, interviews, focus groups, analytics, or feedback. The more you know about your audience, the more you can tailor your content to their specific context and preferences.

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Asha Kanta Sharma

Manager - Finance & Accounts @ Opendoors Fintech | Financial Accounting
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To effectively deliver global account learning and development content to remote teams, organizations should use strategic strategies such as virtual training platforms, interactive webinars, on-demand learning modules, microlearning content, multilingual content, cultural sensitivity training, global virtual conferences, mobile-friendly learning, peer-to-peer learning, gamification, live virtual coaching, real-world case studies, regular check-ins, global collaboration platforms, cohort-based learning, digital badges and certifications, feedback loops, inclusive design, global learning communities, and a continuous learning culture. These strategies help create a culture of continuous improvement and professional growth.

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Understanding the demographic, professional background, learning preferences, and technological proficiency of your audience is crucial. This helps in tailoring the content to their needs and preferences. For example, some teams might prefer interactive sessions, while others might find self-paced learning more effective.

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2 Choose the right format

When delivering learning and development content, you need to take into account the needs and preferences of your audience. Live sessions are interactive and engaging, allowing you to deliver content in real time, answer questions, and facilitate discussions. Video conferencing tools, webinars, or virtual classrooms can be used to conduct live sessions, but you must consider time zone differences, bandwidth and connectivity issues, and language and cultural barriers that may impact your audience's experience. On-demand sessions are self-paced and flexible, enabling your audience to access content anytime, anywhere, and at their own pace. E-learning platforms, podcasts, videos, or blogs are some of the formats you can use to create on-demand sessions. However, it's important to ensure that your content is clear, concise, relevant, and engaging with opportunities for feedback and interaction. Lastly, blended sessions combine live and on-demand formats for a comprehensive learning experience. You can use this format to provide a mix of synchronous and asynchronous content such as pre-work or follow-up sessions. It is essential to balance the workload of your audience while also ensuring that your content is aligned across different formats.

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The format of the learning content can significantly impact its effectiveness. Options include live webinars, prerecorded video sessions, interactive e-learning modules, podcasts, and written materials like PDFs or slides. The choice depends on the nature of the content, the audience's learning style, and the available technology.

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3 Adapt your content

When adapting your learning and development content to a global audience, you must consider the language, culture, and context of your audience. To do this, you can translate your content into the native languages of your audience or provide subtitles, captions, or transcripts for audiovisual content. You should make sure that the translation is accurate and preserves the meaning and tone of the original content. To localize your content, use examples, scenarios, images, or references that are familiar to your audience. Additionally, diversify your content by using different styles, formats, and media to cater to different learning preferences and needs. When doing this, make sure that your content is consistent, coherent, and compatible across different devices and platforms.

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Using examples and case studies that are relevant to the local audience can greatly enhance comprehension and relatability. For instance, while a marketing strategy case study from the U.S. might be insightful, a team in Asia might benefit more from a case study focusing on a successful Asian brand. These localized examples help in demonstrating practical applications of the concepts in a context that the learners are familiar with.

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4 Engage your audience

To provide effective learning and development content to your remote teams, you must engage them throughout the process. You must capture their attention, interest, and motivation, and encourage them to interact, collaborate, and apply their learning. To do this, communicate your objectives, expectations, and outcomes clearly and frequently. Make sure to tell your audience what they will learn, why they should learn it, and how they will benefit from it. Additionally, create a sense of community and connection among your audience to foster a positive and supportive learning environment. You can also provide opportunities for practice and application of learning through online tools or coaching. By following these tips, you can create and deliver effective and engaging content that meets the needs of your global audience and helps them improve their performance.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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- Technology: Ensure that the chosen technology platforms are accessible and user-friendly for all team members, regardless of their location. - Time Zones: Schedule sessions or release content in a way that is considerate of different time zones. - Continuous Learning: Encourage ongoing learning by providing resources for further exploration and promoting a culture of continuous professional development. - Tracking and Feedback: Use tools to track engagement and progress, and regularly collect feedback to improve future content delivery.

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What are the most effective ways to deliver global account learning and development content to remote teams?

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1 Assess your audience

2 Choose the right format

3 Adapt your content

4 Engage your audience

5 Here’s what else to consider

Account Management

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What are the most effective ways to deliver global account learning and development content to remote teams?

1

2

3

4

5

1 Assess your audience

2 Choose the right format

3 Adapt your content

4 Engage your audience

5 Here’s what else to consider

Account Management

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