What are the most effective ways to communicate with non-native English speakers?

1 Use plain and standard English

One of the most important ways to communicate with non-native English speakers is to use plain and standard English. This means avoiding slang, idioms, jargon, abbreviations, and acronyms that may be unfamiliar or confusing to them. Instead, use simple and common words, phrases, and sentences that convey your meaning clearly and directly. For example, instead of saying "Are you OK to fly?", you can say "Are you feeling well enough to travel by plane?". Plain and standard English also applies to your pronunciation and intonation. Try to speak slowly, clearly, and with a neutral accent. Avoid using contractions, such as "don't" or "can't", and enunciate each word.

2 Use visual aids and gestures

Another effective way to communicate with non-native English speakers is to use visual aids and gestures. Visual aids can include pictures, diagrams, maps, charts, signs, symbols, or numbers that illustrate your message or provide additional information. For example, you can use a map to show the route of the flight, a chart to explain the boarding process, or a sign to indicate the emergency exit. Gestures can include pointing, nodding, shaking your head, smiling, or waving that complement your verbal communication or convey your emotions. For example, you can point to your seat number, nod to confirm a request, or smile to show appreciation. Visual aids and gestures can help you overcome language barriers and enhance understanding.

3 Repeat and paraphrase

A third effective way to communicate with non-native English speakers is to repeat and paraphrase your message. Repeating means saying the same thing again, either in the same or a different way, to reinforce your message or check for comprehension. For example, you can say "Please fasten your seat belt. Seat belt on, please." Paraphrasing means saying the same thing in a different way, using different words or expressions, to clarify your message or avoid misunderstanding. For example, you can say "The weather is bad. There is a storm." Repeating and paraphrasing can help you ensure that your message is heard and understood correctly.

4 Ask and answer questions

A fourth effective way to communicate with non-native English speakers is to ask and answer questions. Asking questions can help you gather information, confirm understanding, or elicit feedback from the other person. For example, you can ask "Where are you from?", "Do you understand me?", or "Is everything OK?" Answering questions can help you provide information, explain procedures, or address concerns from the other person. For example, you can answer "We are from Canada.", "We will take off in 10 minutes.", or "We have a medical kit on board." Asking and answering questions can help you establish rapport, build trust, and resolve issues.

5 Use positive and polite language

A fifth effective way to communicate with non-native English speakers is to use positive and polite language. Positive language means using words and expressions that convey optimism, confidence, or appreciation. For example, you can say "We are happy to have you on board.", "We are confident that we will have a smooth flight.", or "Thank you for choosing our airline." Polite language means using words and expressions that show respect, courtesy, or apology. For example, you can say "Please excuse me.", "Could you please move your bag?", or "I'm sorry for the inconvenience." Using positive and polite language can help you create a positive and respectful atmosphere, and avoid conflict or offense.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?