Writing is a collaborative process that often involves feedback, revisions, and negotiations. Sometimes, this can lead to conflicts between writers and editors, clients, or peers. How can you communicate effectively during a writing conflict and resolve it in a constructive way? Here are some tips to help you.
Before you respond to a writing conflict, try to understand what is causing it. Is it a matter of style, tone, or format? Is it a misunderstanding of the purpose, audience, or goals? Is it a personal issue, such as ego, emotions, or preferences? By identifying the source of the conflict, you can address it more directly and avoid making assumptions or generalizations.
Be attentive from the very beginning, understanding the challenges that may arise if requirements are misunderstood or unclear. If you feel you don’t have enough information, make a list and effectively communicate it to your client or the team (if you don’t communicate with the client directly). Being proactive is the best way to avoid writing conflicts. In situations where things are already chaotic, dive into that mess and figure out where it went wrong. It is less likely that a conflict arose just when you got to know about it; it was there way before you noticed it. So, go back to where you began and pick out the reasons that possibly caused the conflict.
One of the most important skills in communication is listening. When you are in a writing conflict, listen to the other person's perspective and try to empathize with their concerns. Don't interrupt, criticize, or dismiss their feedback. Ask questions to clarify their points and show that you are interested in their input. Listening actively can help you find common ground and build trust.
The way you communicate during a writing conflict can either escalate or diffuse the situation. Use clear and respectful language that avoids ambiguity, sarcasm, or aggression. Focus on the facts and the solutions, not the blame or the faults. Use positive and constructive words, such as "I appreciate", "I suggest", or "I agree". Avoid negative and accusatory words, such as "You don't understand", "You are wrong", or "You should". Be polite and professional, even if you disagree.
Sometimes, it can be helpful to seek feedback from others who are not involved in the writing conflict. They can offer a fresh and objective perspective and help you identify the strengths and weaknesses of your writing. They can also help you see the other person's point of view and suggest ways to improve your communication. However, be careful not to involve too many people or create a biased or hostile environment.
One of the keys to resolving a writing conflict is to be flexible and open-minded. You may not be able to satisfy everyone's expectations or preferences, but you can try to find a compromise that works for both parties. Be willing to adapt your writing style, tone, or format to suit the purpose, audience, or goals. Be open to new ideas, suggestions, or solutions that can improve your writing. Don't be afraid to admit your mistakes or change your mind if you are convinced by the other person's arguments.
After you communicate during a writing conflict, make sure you follow up and follow through. Confirm the outcome of the discussion and the actions that need to be taken. Thank the other person for their feedback and cooperation. Keep them updated on your progress and check in with them if you have any questions or concerns. Deliver your writing on time and according to the agreed standards. Follow up and follow through can help you maintain a positive and productive relationship with the other person.