What are the most effective UX design patterns for mobile payments in vending machines?

1 Scan and pay

One of the simplest and most intuitive UX design patterns for mobile payments in vending machines is scan and pay. This pattern allows users to scan a QR code or a barcode on the vending machine using their smartphone camera, and then pay with their preferred mobile wallet or app. This pattern reduces the need for physical interaction with the vending machine, and provides a fast and seamless payment process. Scan and pay also enables users to access more information about the products, such as nutrition facts, ingredients, or reviews, before making a purchase.

2 Tap and pay

Another common and effective UX design pattern for mobile payments in vending machines is tap and pay. This pattern leverages the NFC technology that is built into most smartphones and contactless cards, and allows users to tap their device or card on a reader on the vending machine, and then confirm the payment with a PIN, fingerprint, or face recognition. This pattern is also quick and easy, and offers a high level of security and convenience. Tap and pay also supports loyalty programs and rewards, as users can collect points or discounts with each purchase.

3 Select and pay

A less common but still useful UX design pattern for mobile payments in vending machines is select and pay. This pattern requires users to select the product they want on their smartphone screen, and then pay with their mobile wallet or app. This pattern is suitable for vending machines that have a large variety of products, or that are located in crowded or noisy environments, where scanning or tapping may not be feasible or comfortable. Select and pay also gives users more control and flexibility over their choices, as they can browse through different categories, filters, or recommendations on their smartphone.

4 Test and learn

The last but not least UX design pattern for mobile payments in vending machines is test and learn. This pattern is not a specific payment method, but rather a general approach to designing and improving mobile payment systems based on user feedback and data. This pattern involves conducting user research, testing different payment options, measuring user satisfaction and behavior, and iterating on the design accordingly. Test and learn also helps to identify and address any usability issues, such as errors, delays, or confusion, that may arise during the payment process.

Mobile payments are not only a convenient way to buy snacks and drinks from vending machines, but also an opportunity to create a positive and memorable user experience. By applying these UX design patterns, you can design mobile payment systems that are easy, fast, secure, and engaging for your customers.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?