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What are the most effective strategies for managing FM risks associated with employee turnover?

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Employee turnover is a common challenge for facility managers (FMs) who need to ensure the continuity and quality of their services. High turnover rates can result in increased costs, reduced efficiency, lower customer satisfaction, and higher risks of errors, accidents, or non-compliance. Therefore, FMs need to adopt effective strategies for managing FM risks associated with employee turnover. In this article, we will discuss some of these strategies and how they can help FMs mitigate the negative impacts of turnover on their operations and performance.

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Luis A. Morán

Fortune 500 Corporate Real Estate | Facilities Management | Property & Portfolio Management | Workplace Strategy |…
Erika Campregher

Gerente de Facilities e Infraestrutura | Especialista em Gest?o de Manuten??o Predial e Opera??es Sustentáveis |…
Komal Budhiraja Sharma

Human Resource Specialist | Talent Acquisition | Corporate HR | Generalist |

1 Identify and prioritize critical roles

One of the first steps for managing FM risks associated with employee turnover is to identify and prioritize the critical roles in your FM team. These are the roles that have the most impact on your core functions, customer expectations, and regulatory requirements. By prioritizing these roles, you can focus your resources and efforts on retaining and developing the employees who fill them. You can also plan for succession and contingency scenarios in case of unexpected vacancies or emergencies.

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Erika Campregher

Gerente de Facilities e Infraestrutura | Especialista em Gest?o de Manuten??o Predial e Opera??es Sustentáveis | Otimiza??o de Recursos e Custos Operacionais I Viagens Corporativas
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Identificar os riscos de rotatividade em determinada fun??o é a premissa principal. Com isso, você identificar os riscos e mitigá-los. Um exemplo clássico é o time de limpeza e conserva??o, via de regra o salário da categoria é baixo e eles saem com muita frequência. Saiba como atraí-los e como mantê-los fiéis ao seu escopo.

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2 Implement effective recruitment and retention practices

Another key strategy for managing FM risks associated with employee turnover is to implement effective recruitment and retention practices. This means attracting and hiring the right candidates who have the skills, qualifications, and fit for your FM organization. It also means providing them with adequate training, support, feedback, recognition, and incentives to keep them motivated and engaged. By fostering a positive and productive work environment, you can reduce the likelihood of voluntary turnover and increase the loyalty and commitment of your employees.

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Erika Campregher

Gerente de Facilities e Infraestrutura | Especialista em Gest?o de Manuten??o Predial e Opera??es Sustentáveis | Otimiza??o de Recursos e Custos Operacionais I Viagens Corporativas
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Um recrutamento bem feito, promovido em um ambiente respeitoso é básico para qualquer pessoa. Avaliar formas financeiras de nivelar algumas fun??es, principalmente terceirizados do facilities Soft, é extremamente recomendado.

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Komal Budhiraja Sharma

Human Resource Specialist | Talent Acquisition | Corporate HR | Generalist |
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Effective strategies for managing financial management (FM) risks associated with employee turnover include succession planning to ensure smooth transitions, cross-training to mitigate disruptions, competitive compensation to attract and retain talent, fostering a positive work environment for higher employee satisfaction, implementing knowledge management systems, and conducting exit interviews to gather feedback and improve retention strategies.

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Carmen Ducra

Head of Customer Service
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Develop career paths and opportunities to grow. Grow the focus on soft skills. Offer flexibility Monitor toxic employees which are not team players.

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3 Establish clear and consistent communication channels

Communication is essential for managing FM risks associated with employee turnover. You need to establish clear and consistent communication channels with your employees, customers, and stakeholders to ensure that everyone is informed and aligned on your FM goals, expectations, and standards. You also need to communicate any changes or issues that may affect your FM operations or performance. By communicating effectively, you can avoid misunderstandings, confusion, or conflicts that may arise from turnover. You can also solicit feedback and suggestions from your employees, customers, and stakeholders to improve your FM processes and outcomes.

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Carmen Ducra

Head of Customer Service
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Be transparent. Continuous updating and communication of the business strategy which can lead to performance boosts. Monitor the engagement and lend employees with tools to facilitate honest, critical assessment of anyone by anyone regardless of the title.

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4 Leverage technology and automation

Technology and automation can also help you manage FM risks associated with employee turnover. You can leverage technology and automation to streamline and optimize your FM tasks, workflows, and systems. This can reduce the dependency on human resources and increase the efficiency and accuracy of your FM operations. You can also use technology and automation to collect and analyze data on your FM performance, trends, and risks. This can help you identify and address any gaps, issues, or opportunities that may result from turnover.

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5 Monitor and evaluate your FM risks and performance

Finally, you need to monitor and evaluate your FM risks and performance on a regular basis to ensure that you are managing them effectively. You need to measure and track your key performance indicators (KPIs) and risk indicators (RIs) that relate to your FM objectives, customer requirements, and regulatory obligations. You also need to review and update your FM policies, procedures, and plans to reflect any changes or developments that may affect your FM operations or performance. By monitoring and evaluating your FM risks and performance, you can ensure that you are delivering high-quality and compliant FM services despite employee turnover.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Luis A. Morán

Fortune 500 Corporate Real Estate | Facilities Management | Property & Portfolio Management | Workplace Strategy | Architectural Design & Construction | #Amazon #AmazonMexico #Amazonian
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Write accurate job descriptions aligned to realistic work scopes, experience and education needed to fit the role. Properly provide, equipment, tools, and training. Implementation of mentoring and coaching programs allowing knowledge be transferred from experienced staff to newcomers at the time that freshmen have the opportunity to share new ideas and best practices.

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Ernie M.

Helping CEO’s drive growth, build a winning culture, turn potential in to results - Growth Sales Coach - BID Team Consultant - Keynote Speaker - DM “CEO” to learn more…
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In my experience, the Implementing of knowledge management systems to capture and document institutional knowledge, processes, and best practices. This ensures that critical information is preserved and accessible to incoming employees, reducing the impact of turnover on operations. In addition the cross-training of employees across different roles and responsibilities to build redundancy and resilience within the team. Encourage knowledge sharing and collaboration to ensure that expertise is distributed throughout the organisation.

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zack ziqkrul

FM / WSHO / ECO / FSM
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Establishment of mentorship programs: Where experienced employees actively transfer their expertise to newcomers not only cultivates a knowledge-sharing culture but also mitigates the adverse effects of turnover by preserving critical institutional knowledge. Implementing a robust knowledge transfer processes ensures organizational resilience against the risk of knowledge loss due to employee turnover.

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Erika Campregher

Gerente de Facilities e Infraestrutura | Especialista em Gest?o de Manuten??o Predial e Opera??es Sustentáveis | Otimiza??o de Recursos e Custos Operacionais I Viagens Corporativas
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Ser Líder e praticar a escuta ativa pode mitigar rotatividades imprevistas. Esteja atento aos movimentos das pessoas, é normal do ser humano indicar a insatisfa??o.

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Carmen Ducra

Head of Customer Service
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The companies will need to hire for culture fit and for the team that the role will be engaging with. Closely monitor employees achievements and reward accordingly. Allow opportunities for development and continuing education. Analyse the existing turnover to find issues. Be transparent.

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What are the most effective strategies for managing FM risks associated with employee turnover?

1

2

3

4

5

6

1 Identify and prioritize critical roles

2 Implement effective recruitment and retention practices

3 Establish clear and consistent communication channels

4 Leverage technology and automation

5 Monitor and evaluate your FM risks and performance

6 Here’s what else to consider

Facility Management (FM)

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What are the most effective strategies for managing FM risks associated with employee turnover?

1

2

3

4

5

6

1 Identify and prioritize critical roles

2 Implement effective recruitment and retention practices

3 Establish clear and consistent communication channels

4 Leverage technology and automation

5 Monitor and evaluate your FM risks and performance

6 Here’s what else to consider

Facility Management (FM)

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