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What are the most effective airport management principles for different types and sizes of airports?

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Airport management is the complex process of planning, organizing, directing, and controlling the operations and services of an airport. It involves ensuring the safety, security, efficiency, and profitability of the airport, as well as meeting the needs and expectations of various stakeholders, such as passengers, airlines, regulators, and local communities. However, not all airports are the same. Depending on their size, location, function, and market, airports may have different goals, challenges, and opportunities. Therefore, airport managers need to adopt different principles and strategies to optimize their performance and competitiveness. In this article, we will explore some of the most effective airport management principles for different types and sizes of airports.

本文章的要点总结

Diversify revenue sources:

For small airports, creating additional income streams can be key. Think about offering unique local products or services that travelers can't find elsewhere. This not only boosts revenue but also enhances the travel experience.
Engage with stakeholders:

Medium airports benefit greatly from regular communication with customers and partners. By actively seeking feedback and building relationships, you're more likely to create an environment that meets everyone's needs.

本摘要由 AI 和以下专家提供支持

Deepak Shastri

Executive Director(Retired),AAI.
Kanuri M.

Aircraft Operation Specialist| Flight…

1 Airport classification

Before we dive into the specific principles for each type of airport, we need to understand how airports are classified. There are several ways to categorize airports, such as by ownership, governance, regulation, or function. However, one of the most common and useful ways is by size, which reflects the volume of traffic, passengers, and cargo that an airport handles. The International Civil Aviation Organization (ICAO) defines four levels of airport size: small, medium, large, and very large. These levels are based on the number of annual passengers and the percentage of international traffic. For example, a small airport is one that has less than 500,000 annual passengers and less than 10% international traffic, while a very large airport is one that has more than 40 million annual passengers and more than 50% international traffic.

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2 Principles for small airports

Small airports, located in remote or rural areas, may have limited infrastructure, resources, and staff, and face challenges such as low demand and high costs. To effectively manage small airports, it is important to focus on the core business and provide essential services and facilities that meet the basic needs of customers and stakeholders. It is also beneficial to diversify revenue sources by exploring opportunities to offer additional services or products that complement the core business. Finally, enhancing the customer experience is key; small airports should leverage their unique features and offer personalized and friendly service, convenience, and value.

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Deepak Shastri

Executive Director(Retired),AAI.
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Indeed ?? Smaller size Airports have dual role to play. On one side they have to provision for every infrastructure needed for meeting the regulatory requirements and right ambeince & customised comforts to the traveller,on the other. In a developing economy, these small town airports,play a vital role in creating the logistical support and connectivity for local business to thrive and grow. Besides, it's these small towns, who are going to provide remote market, and opportunities to the airlines, expand their business to the less treaded areas, having untapped potential, with relatively less competition.

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Narindera Mathur

Ex Independent Airport IT Consultant
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Actually I do not know whether to agree or not but surely successful flight operation in an area contributes to become a measure of progress there. Viability of an airport is subject to it's location which should be convenient for the locals as well as it should become first choice to travel. Time saved and compatitive cost of travel will matter in its success. As far as facilitation is considered it can be left to develop with the build up of travel demand. Let initial costs of airport infrastructure be just sufficient to have operations. Not being hubs business activity cannot be expected to be paying.

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3 Principles for medium airports

Medium airports, located in regional or urban areas, typically serve domestic or regional markets. They may have moderate infrastructure, resources, and staff, and face challenges such as competition, capacity, and sustainability. To effectively manage a medium airport, it is important to align operations with a strategic vision that defines the mission, goals, values, and competitive advantages of the airport. Additionally, optimizing operational efficiency by adopting best practices and technologies can help enhance productivity, quality, and safety. Engaging with stakeholders is also essential for medium airports in order to establish beneficial relationships and gain feedback from customers and employees. Lastly, monitoring performance and benchmarking it against industry norms can help improve the overall management of a medium airport.

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Veronique Pell - Lescaut

Head of Training Airports Council International | Board Director
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this is the type of airport that is bound to grow in the future as large airports are now saturated and the large aircrafts are retiring and the new fleet is adapted to medium sized aircrafts.

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4 Principles for large and very large airports

Large and very large airports, typically located in major or global cities and serving international or intercontinental markets, have extensive infrastructure, resources, and staff. Consequently, they face challenges such as complexity, innovation, and resilience. To effectively manage these airports, it is important to embrace the diversity of customers and stakeholders by offering a variety of services and facilities that appeal to different segments, markets, and cultures. It is also necessary to foster a culture of innovation that encourages creativity and learning by investing in research and development and adopting cutting-edge technologies. Finally, airports should enhance their resilience by anticipating potential disruptions, threats, or crises that may affect their operations, services, or reputation. They should have robust contingency plans, crisis management protocols, and recovery strategies to ensure their continuity and adaptability.

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Kanuri M.

Aircraft Operation Specialist| Flight Instructor| Aviation Compliance and Audit| Flight Operations Analyst | Aviation Risk Management | Aviation Team Leadership | Fleet Optimisation | Energy Engineering & Process Design
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I believe Big does not have to mean complex and costly which is what you find with many cities' international airports. Having traversed through many- more than 30 airports in the world, both as a passenger and an operator user; I now generally choose a small to medium airport to traverse through. Why? efficiency, customer centric. One thing I have found about Big airports have rigid design that do not differentiate the needs of the diverse clients in different users categories.For instanc, they could have different sections/terminals tailored experience designs, operational output scalable to different market demands etc. Technology is playing a big part in efficiency e.g DXB airport has one of best passenger throughput efficiency

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Veronique Pell - Lescaut

Head of Training Airports Council International | Board Director
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Whatever the size though it is relevant to look at an airport as a place where you would like to be without or without aircrafts. As strange as this statement might seem I just would like to share the example of Singapore which has absolutely understood that the airport is a lot more than an airport and families friends go there to visit it and spend some time and spend money obviously. The ground part of travelling has become very cumbersome as most large airports are reaching their saturation levels (which the pandemic only delayed by a few years though it was announced much before that 2022-2023 would saturation in many places) : just to get there can become complicated lately and once there massive queues are becoming the norm.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Veronique Pell - Lescaut

Head of Training Airports Council International | Board Director
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Airports should start getting inspiration from the most recently developed train stations: Saint Pancras in London - Saint Lazare in Paris. Make them part of the city- a place where you want to meet gather shop and live whether you are travelling or not. This should also make it sustainable in the long term if one can get there by train subway tram bus or even bikes!

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What are the most effective airport management principles for different types and sizes of airports?

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3

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5

1 Airport classification

2 Principles for small airports

3 Principles for medium airports

4 Principles for large and very large airports

5 Here’s what else to consider

Airport Management

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What are the most effective airport management principles for different types and sizes of airports?

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5

1 Airport classification

2 Principles for small airports

3 Principles for medium airports

4 Principles for large and very large airports

5 Here’s what else to consider

Airport Management

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