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What are the most common vocal delivery mistakes in outside sales?

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As an outside sales professional, you know how important it is to communicate effectively with your prospects and clients. You have to persuade them to trust you, listen to you, and buy from you. But how you say something can be just as important as what you say. Your vocal delivery can make or break your sales pitch. Here are some of the most common vocal delivery mistakes in outside sales and how to avoid them.

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Kyle A. Kundinger

National Executive Consultant - Expert Team Builder - Career Grower - Follow Me - LinkedIn Max 30k connections

1 Speaking too fast or too slow

One of the biggest vocal delivery mistakes in outside sales is speaking at an inappropriate pace. If you speak too fast, you may sound nervous, impatient, or unclear. You may also overwhelm your listeners with too much information or make them feel rushed. If you speak too slow, you may sound bored, uninterested, or unconfident. You may also lose your listeners' attention or make them feel impatient. To avoid this mistake, try to match your speaking pace to your listener's. Observe their cues and feedback and adjust accordingly. You can also practice your pitch beforehand and time yourself to find a comfortable and natural pace.

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Kyle A. Kundinger

National Executive Consultant - Expert Team Builder - Career Grower - Follow Me - LinkedIn Max 30k connections
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Speaking too quickly can make you sound nervous or unprepared, while speaking too slowly can bore the listener. Aim for a moderate pace that allows the listener to easily comprehend your message.

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Mohit Patel

Founder of TruText | Building a Better Way to Connect | Ex-Mathnasium Owner
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Lack of enthusiasm: Enthusiasm can be contagious, so keep your energy level high when you address your sales pitch. Speaking too quickly: Take your time when talking, don't use jargon, and give your customers a moment to understand what you're saying. Monotone delivery: Vary your tone, pitch, and volume to keep your audience engaged throughout the presentation. Using filler words: Try to take away words "um," "uh," and "you know" so you will sound more confident and professional. Poor articulation: Emphasize pronunciation and articulation of each word in speech. Lack of confidence: With your back straightened and looking directly into their eyes, emphasize the message and impart conviction in the customers to gain their confidence

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2 Using fillers and hesitations

Another common vocal delivery mistake in outside sales is using fillers and hesitations, such as "um", "uh", "like", "you know", or "well". These words and sounds can make you sound unprepared, uncertain, or unprofessional. They can also distract your listeners from your main message and reduce your credibility. To avoid this mistake, try to eliminate fillers and hesitations from your speech. You can do this by pausing instead of filling the silence, planning your key points and transitions, and practicing your pitch out loud. You can also record yourself and listen for any fillers and hesitations and work on replacing them with more confident and clear words.

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Kyle A. Kundinger

National Executive Consultant - Expert Team Builder - Career Grower - Follow Me - LinkedIn Max 30k connections
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Haha Yeah this can be bad and I do it as well. Fillers like "um," "uh," or "like" can undermine your credibility and make you appear less confident. Practice speaking fluently and confidently, and pause instead of using fillers to gather your thoughts.

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3 Using a monotone or inappropriate tone

A third common vocal delivery mistake in outside sales is using a monotone or inappropriate tone of voice. If you speak in a monotone, you may sound bored, dull, or unenthusiastic. You may also fail to convey any emotion or interest in your product or service. If you use an inappropriate tone, you may sound rude, sarcastic, or condescending. You may also offend or alienate your listeners or create a negative impression. To avoid this mistake, try to use a varied and appropriate tone of voice. You can do this by modulating your pitch, volume, and intonation to emphasize key words and phrases, express emotion and attitude, and create rapport with your listeners. You can also practice your pitch with different tones and ask for feedback on how you sound.

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4 Neglecting body language and nonverbal cues

A fourth common vocal delivery mistake in outside sales is neglecting body language and nonverbal cues. Your body language and nonverbal cues can complement or contradict your vocal delivery. They can also influence how your listeners perceive and respond to you. If you neglect your body language and nonverbal cues, you may miss opportunities to connect with your listeners, build trust and rapport, and reinforce your message. To avoid this mistake, try to pay attention to your body language and nonverbal cues and align them with your vocal delivery. You can do this by maintaining eye contact, smiling, nodding, gesturing, and using open and confident postures. You can also observe your listeners' body language and nonverbal cues and mirror or adapt to them.

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Kyle A. Kundinger

National Executive Consultant - Expert Team Builder - Career Grower - Follow Me - LinkedIn Max 30k connections
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In outside sales, you may not always have the advantage of seeing the client's facial expressions or body language, but you can still pay attention to vocal cues such as tone of voice, pace of speech, and hesitations to gauge their interest and adjust your approach accordingly.

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5 Ignoring feedback and questions

A fifth common vocal delivery mistake in outside sales is ignoring feedback and questions from your listeners. Feedback and questions are valuable sources of information and engagement. They can help you gauge your listeners' interest, understanding, and objections. They can also help you tailor your pitch to their needs, preferences, and concerns. If you ignore feedback and questions, you may lose your listeners' attention, trust, and respect. You may also miss opportunities to address their pain points, overcome their objections, and close the deal. To avoid this mistake, try to encourage and respond to feedback and questions from your listeners. You can do this by asking open-ended and probing questions, listening actively and empathetically, acknowledging and validating their feedback and questions, and providing clear and relevant answers.

By avoiding these common vocal delivery mistakes in outside sales, you can improve your communication skills and increase your chances of success. Remember, your vocal delivery is not only about what you say, but how you say it.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the most common vocal delivery mistakes in outside sales?

1

2

3

4

5

6

1 Speaking too fast or too slow

2 Using fillers and hesitations

3 Using a monotone or inappropriate tone

4 Neglecting body language and nonverbal cues

5 Ignoring feedback and questions

6 Here’s what else to consider

Outside Sales

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What are the most common vocal delivery mistakes in outside sales?

1

2

3

4

5

6

1 Speaking too fast or too slow

2 Using fillers and hesitations

3 Using a monotone or inappropriate tone

4 Neglecting body language and nonverbal cues

5 Ignoring feedback and questions

6 Here’s what else to consider

Outside Sales

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