What metrics do you use to track incident response?

CONTRIBUTION #51 In incident management, time is critical, especially considering its role within the Business Continuity Plan (BCP). The Minimum Tolerable Downtime (MTD) sets a crucial time frame. Each incident must be promptly detected (MTTD), responded to, and contained (MTTR), with subsequent recovery and root cause analysis (MTTR). All these timings must adhere to the MTD. CSIRT teams often use these timings in their reports, emphasizing the importance of optimizing processes to align with the MTD.

Tracking incident response involves monitoring various metrics to assess the effectiveness and efficiency of the response process. Here are some key metrics that organizations can use to track incident response: Time to Detect (TTD) Time to Respond (TTR) Mean Time to Identify (MTTI) Mean Time to Contain (MTTC) Mean Time to Recover (MTTR) Incident Resolution Rate By tracking these metrics and analyzing the data collected over time, organizations can continuously assess and improve their incident response capabilities, strengthen their security posture, and effectively mitigate the impact of security incidents.

Além disso, é importante implementar práticas proativas de seguran?a cibernética, como monitoramento contínuo de amea?as, treinamento de funcionários em conscientiza??o sobre seguran?a e revis?es regulares de políticas de seguran?a para garantir uma resposta eficaz a incidentes.

MTTD measures the average time it takes to detect an incident from the moment it occurs. A lower MTTD indicates a faster response to incidents and better detection capabilities. MTTR measures the average time it takes to resolve an incident and restore normal operations. This metric is crucial for evaluating the efficiency of the incident response process and identifying opportunities for improvement. Monitoring the number of incidents reported over time helps assess the workload of the incident response team and identify trends or patterns that may indicate underlying issues or emerging threats.

utilizo métricas como tempo de detec??o e tempo de resposta, que indicam a eficiência na identifica??o e mitiga??o de amea?as. Além disso, monitoro a taxa de resolu??o de incidentes e a precis?o na classifica??o de sua gravidade, garantindo uma abordagem ágil e precisa. A análise da frequência e complexidade dos incidentes também é essencial para identificar padr?es e áreas de melhoria na estratégia de seguran?a cibernética da organiza??o.

Além disso, a análise de causa raiz (RCA) e li??es aprendidas (LL) podem ajudá-lo a avaliar o qu?o confiável e eficaz é o seu processo de resposta a incidentes, identificando e documentando os fatores subjacentes que contribuíram para um incidente, bem como revisando e documentando as melhores práticas e li??es aprendidas com ele.

As métricas fundamentais para acompanhar um incidente e sua resposta incluem tempo de detec??o, resposta e resolu??o, impacto do incidente, nível de gravidade, eficiência da equipe, proatividade e satisfa??o do cliente. A análise dessas métricas é essencial para melhorar a resposta a incidentes e prevenir problemas futuros.

Costumo utilizar como métrica de qualidade; Taxa de sucesso na resolu??o: A propor??o de incidentes resolvidos com êxito é um indicador-chave de desempenho. Uma alta taxa sugere eficácia nas a??es tomadas, enquanto uma baixa indica a necessidade de melhorias na abordagem; Acurácia das investiga??es: Garantir a precis?o nas investiga??es é crucial. Uma análise detalhada e correta dos incidentes ajuda a evitar falsos positivos, economizando tempo e recursos.

In my experience, optimizing incident response involves a strategic focus on quality metrics. Consider the following key points: - False Positive Rate (FPR) and False Negative Rate (FNR): Monitor these metrics to gauge the accuracy of incident classification, identifying incidents incorrectly labeled as malicious or high-priority, and those overlooked. - Root Cause Analysis (RCA) and Lessons Learned (LL): Conduct thorough analyses using RCA and LL to identify and document underlying factors contributing to incidents, enabling continuous refinement of incident response strategies.

In incident response, key metrics include False Positive Rate (FPR) and False Negative Rate (FNR), measuring the accuracy of threat detection by tracking incorrectly classified and missed incidents, respectively. Root Cause Analysis (RCA) identifies underlying factors of incidents, enhancing understanding of threats. Lessons Learned (LL) involves reviewing and documenting each incident for insights and best practices. These metrics assess the accuracy and reliability of your response process, guiding improvements in threat detection and management.

In my experience, a comprehensive evaluation of incident response extends beyond technical considerations, encompassing crucial cost metrics. These metrics play a pivotal role in understanding and justifying the financial and operational impact of incidents on an organization. - Incident Response Cost (IRC): Total cost of incident response resources and activities - Incident Impact Cost (IIC): Total cost of losses and damages caused by an incident - Return on Investment (ROI): ROI = (Benefits and Savings from Incident Response) / Costs Incurred by Incident Response Utilizing these cost metrics in incident response evaluations allows organizations to make data-driven decisions, ensures an efficient and justified allocation of resources.

To gauge the financial and operational impact of incidents, key cost metrics include Incident Response Cost (IRC), Incident Impact Cost (IIC), and Return on Investment (ROI). IRC encompasses the total cost of resources and activities for responding to an incident. IIC measures the total cost of losses and damages caused by the incident. ROI evaluates the benefits and savings from your incident response process relative to the costs incurred. These metrics allow for quantifying the value and effectiveness of your incident response process, aiding in budget optimization and resource allocation, and justifying investments in cybersecurity.

Cost metrics in incident response help gauge the financial and operational consequences of security incidents on your organization. Incident response cost (IRC) measures the total expenses incurred in addressing and resolving an incident. Incident impact cost (IIC) quantifies the overall losses and damages caused by the incident. Return on investment (ROI) assesses the effectiveness of incident response efforts by comparing the benefits and savings gained to the costs incurred. These metrics provide valuable insights for optimizing budget allocation and resource management, ultimately enhancing the organization’s resilience against future incidents.

It is important to note that cost is not always associate with financial and money. Sometimes cost is something valuable like human lost or job lost which is more impactful than financial lost. It is important to note that cost of losing human or damaging humans (e.g. reputation, privacy,...) is higher than any financial cost and might not be recoverable.

El costo de respuesta a incidentes (IRC), el costo del impacto del incidente (CII) y el el retorno de la inversión (ROI) son esenciales para dimensionar las capacidades de gestión de incidentes. Sin métricas de costos no se puede obtener resultados acerca de la efectividad del proceso de gestión de incidentes, ni aportar a la alta dirección con información pertinente para la toma de decisiones.

Reporting metrics are defined within the service level agreements which form part of the main service contract. Sometimes part of the KPI of the staff functions. Example, how soon should a certain problem be reported depending on its severity. What will be the medium of communication? Example, you should avoid using emails when the incident is very critical. In this case you need your stakeholders and seniors to know about the incident as fast as possible. Remember each lost time is lost money, therefore these metrics should be monitored as close as possible. Business intelligence tools can be used to create reports used to monitor these metrics. Dashboards created will depend on the data collected, which depends on issue resolution time.

Key Performance Indicators (KPIs): Reflect strategic goals and objectives. Examples include: - MTTD (Mean Time to Detect) - MTTR (Mean Time to Respond) - FPR (False Positive Rate) - FNR (False Negative Rate) - Key Risk Indicators (KRIs): Measure potential threats and vulnerabilities. Examples include: - MTBI (Mean Time Between Incidents) - RCA (Root Cause Analysis) - IIC (Incident Impact Cost) Visual Tools: Utilize dashboards and scorecards for easy-to-understand visualization of KPIs and KRIs. Reports and Audits: Provide detailed information and analysis through written documents such as incident reports, post-mortem reports, and audit reports.

Reporting metrics in incident response use KPIs like MTTD, MTTR, FPR, and FNR to reflect goals and KRIs like MTBI, RCA, IIC for potential risks. Dashboards, scorecards, and detailed reports communicate these effectively to stakeholders, ensuring transparency and accountability.

Reporting metrics in incident response assess the effectiveness of security incident management. They include incident documentation completeness, accurate incident classification, response efficiency, clear communication, regulatory compliance, lessons learned integration, and executive reporting. These metrics ensure thorough incident reporting, effective response strategies, regulatory adherence, continuous improvement, and transparent communication with stakeholders.

Effective communication during an incident can significantly reduce the mitigation time. Bring the right people to the table, reduce noise, communicate constantly. “Without counsel, plans fail. With many advisors, they succeed”

é importante considerar o impacto financeiro e reputacional dos incidentes, avaliando os custos diretos e indiretos associados à resposta e à recupera??o. Também é crucial acompanhar a eficácia das medidas corretivas implementadas após um incidente, garantindo que os controles de seguran?a sejam aprimorados para prevenir futuras ocorrências similares. Por fim, a avalia??o contínua do desempenho da equipe de resposta a incidentes e a realiza??o de exercícios de simula??o podem contribuir para aprimorar a prontid?o e eficácia da organiza??o na gest?o de incidentes de seguran?a.

In my journey within incident response, one invaluable lesson has been recognizing the indispensable human element. Beyond metrics and frameworks, individuals drive the success of incident response. Sharing insights, stories, and experiences, especially those demonstrating collaboration and adaptability during challenging incidents, fosters a culture of continuous improvement. Consider incorporating real-life scenarios where the human factor played a pivotal role, emphasizing the importance of effective communication, quick decision-making, and continuous learning. Harnessing the collective wisdom within your incident response team can illuminate unconventional solutions and fortify the overall resilience of your cybersecurity strategy.

Metrics arround how your incident management process is going could be How many new compared to how many been resolved. How many been reopened because it wasnt resolved How many times have the ticket been reassigned between times How much dead time does the ticket have, so awaiting vendors or users

como outras métricas a considerar sugiro observar o Número total de incidentes: Monitorar a quantidade total de incidentes ao longo do tempo. Grau de prepara??o: Avaliar a eficácia dos planos de resposta a incidentes e a prontid?o da equipe. Taxa de recorrência: Identificar se há padr?es recorrentes em tipos específicos de incidentes. Estas métricas proporcionam uma vis?o abrangente da eficácia da resposta a incidentes, abordando aspectos de tempo, qualidade, custo e relatórios. Ao utilizar essas métricas, é possível melhorar continuamente os processos de seguran?a da informa??o e fortalecer a postura de resposta a incidentes.

pour ma part j'essaie au mieux d'appliquer le Tableau du Général Eisenhower 1-Important et Urgent : Ces éléments nécessitent une action immédiate et sont des priorités absolues. 2-Important mais Non Urgent : Ces éléments nécessitent une planification soigneuse et une gestion proactive pour éviter qu'ils ne deviennent urgents à l'avenir. 3-Non Important mais Urgent : Ces éléments peuvent sembler pressants, mais ils peuvent souvent être délégués ou traités rapidement. 4-Non Important et Non Urgent : Ces éléments sont de faible priorité et peuvent être reportés ou éliminés.