What are the latest technologies to improve process alignment with strategy?

1 Business Process Mining

Business process mining is a technique that uses data from various sources, such as logs, databases, or sensors, to discover, analyze, and improve the actual processes that are performed in an organization. By applying algorithms and visualization tools, business process mining can reveal the hidden patterns, bottlenecks, deviations, and inefficiencies of processes, as well as their impact on performance indicators, such as time, cost, quality, or customer satisfaction. Business process mining can help business architects to align processes with strategy, by providing a realistic and objective view of the current state of processes, identifying the root causes of misalignment, and suggesting possible improvements or optimizations.

2 Business Process Automation

Business process automation is a technique that uses software, robotics, or artificial intelligence to automate or streamline the execution of repetitive, rule-based, or low-value tasks in a process. By reducing human intervention, errors, and delays, business process automation can improve the efficiency, accuracy, and consistency of processes, as well as free up resources for more strategic or creative activities. Business process automation can help business architects to align processes with strategy, by enabling faster and more flexible adaptation to changing customer needs, market conditions, or regulatory requirements, as well as by enhancing the scalability and resilience of processes.

3 Business Process Intelligence

Business process intelligence is a technique that uses data analytics, machine learning, or artificial intelligence to monitor, measure, and optimize the performance of processes in real time or near real time. By collecting and analyzing data from various sources, such as process mining, automation, or sensors, business process intelligence can provide insights into the behavior, outcomes, and trends of processes, as well as predict future scenarios or recommend actions. Business process intelligence can help business architects to align processes with strategy, by enabling continuous improvement and innovation of processes, as well as by supporting decision making and problem solving based on data and evidence.

4 Business Process Collaboration

Business process collaboration is a technique that uses social media, cloud computing, or blockchain to facilitate the communication, coordination, and cooperation of multiple stakeholders involved in a process, such as employees, customers, suppliers, or partners. By leveraging the collective knowledge, skills, and feedback of stakeholders, business process collaboration can improve the quality, value, and satisfaction of processes, as well as foster a culture of learning and trust. Business process collaboration can help business architects to align processes with strategy, by enabling more customer-centric and co-creative approaches to process design and delivery, as well as by enhancing the transparency and accountability of processes.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?