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What are the latest ERP trends and how can service operations professionals stay up-to-date?

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Enterprise resource planning (ERP) systems are the backbone of service operations, integrating various functions and processes across an organization. However, ERP is not a static field, and new trends and innovations are constantly emerging. How can service operations professionals keep up with the latest developments and leverage them to improve their performance and career prospects? Here are some of the key ERP trends to watch and some tips on how to stay up-to-date.

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1 Cloud-based ERP

Cloud-based ERP is becoming more popular and accessible, especially for small and medium-sized businesses that want to reduce costs, increase scalability, and enhance security. Cloud-based ERP also enables faster and easier deployment, updates, and integration with other cloud services. Service operations professionals should familiarize themselves with the benefits and challenges of cloud-based ERP, as well as the best practices and standards for implementing and managing it.

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Amritanshu k

Engagement Manager| Telco-Multi Cloud |Openstack | I-P-SaaS | Devops DevSecops| GenAI | IaaC | Kubernetes | CNF | Agile | SaFe | Customer Satisfaction | Help IT & Telecom companies to reduce 30% cost in Cloud OPEX
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Some of the benefits of cloud-based ERP are: Reduced costs: Cloud ERP eliminates the need for upfront hardware and software investments, as well as ongoing maintenance and upgrade costs. Customers pay only for what they use and can scale up or down as needed Increased scalability: Cloud ERP can easily adapt to changing business needs and growth, as customers can add or remove users, modules, or features without disrupting the system Enhanced security: Cloud ERP vendors use advanced encryption, firewalls, backup, and disaster recovery techniques to protect customer data and ensure availability and reliability.

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2 AI and IoT in ERP

Artificial intelligence (AI) and the Internet of Things (IoT) are transforming ERP by adding new capabilities and insights. AI can automate and optimize various tasks, such as data analysis, forecasting, inventory management, and customer service. IoT can connect and monitor various devices, sensors, and assets, providing real-time data and feedback. Service operations professionals should learn how to leverage AI and IoT in ERP to enhance efficiency, quality, and customer satisfaction.

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Amritanshu k

Engagement Manager| Telco-Multi Cloud |Openstack | I-P-SaaS | Devops DevSecops| GenAI | IaaC | Kubernetes | CNF | Agile | SaFe | Customer Satisfaction | Help IT & Telecom companies to reduce 30% cost in Cloud OPEX
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Some of the ways that AI and IoT are transforming ERP are: Advanced analytics and forecasting: AI can use historical and real-time data from IoT devices to generate accurate and timely predictions for various business functions, such as demand, supply, inventory, sales, and production. This can help businesses optimize their resources, reduce costs, and improve customer satisfaction. Human resources: AI can automate and enhance various HR tasks, such as recruitment, performance management, and compensation management. AI can also provide personalized learning and development opportunities for employees, based on their skills, goals, and feedback. Finance/accounting.

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3 Mobile and social ERP

Mobile and social ERP are expanding the reach and functionality of ERP systems, allowing users to access and share information anytime, anywhere, and on any device. Mobile ERP can improve productivity, collaboration, and responsiveness, while social ERP can foster communication, engagement, and feedback. Service operations professionals should adapt to the changing expectations and preferences of their customers and employees, and use mobile and social ERP to improve their service delivery and experience.

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Amritanshu k

Engagement Manager| Telco-Multi Cloud |Openstack | I-P-SaaS | Devops DevSecops| GenAI | IaaC | Kubernetes | CNF | Agile | SaFe | Customer Satisfaction | Help IT & Telecom companies to reduce 30% cost in Cloud OPEX
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Mobile and social ERP are two trends that are transforming the way businesses use enterprise resource planning systems. Some of the benefits of mobile and social ERP are: Increased productivity and efficiency: Users can perform tasks such as creating invoices, tracking expenses, managing inventory, and logging hours from anywhere, without being tied to a desktop computer. This saves time and reduces errors. Improved collaboration and communication: Users can share information and feedback with their colleagues, partners, and customers through social media channels, enhancing teamwork. Faster and smarter decision-making: Users can access real-time data and reports from their mobile devices, enabling them to make informed decisions based.

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4 ERP customization and personalization

ERP customization and personalization are becoming more important and feasible, as customers and employees demand more tailored and relevant solutions. ERP customization refers to modifying the system to fit the specific needs and preferences of an organization, while ERP personalization refers to adjusting the system to fit the individual needs and preferences of a user. Service operations professionals should understand the trade-offs and best practices of ERP customization and personalization, and use them to create a competitive edge and a loyal customer base.

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Amritanshu k

Engagement Manager| Telco-Multi Cloud |Openstack | I-P-SaaS | Devops DevSecops| GenAI | IaaC | Kubernetes | CNF | Agile | SaFe | Customer Satisfaction | Help IT & Telecom companies to reduce 30% cost in Cloud OPEX
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I see you are interested in ERP customization and personalization. ERP customization and personalization are two different ways of adjusting an ERP system to fit the specific needs and preferences of a business. Customization involves modifying the source code of the ERP software, while personalization (or configuration) involves changing the settings and options within the ERP software. Both methods have their pros and cons, depending on the complexity, cost, and compatibility of the changes.

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5 ERP security and compliance

ERP security and compliance are crucial and challenging aspects of ERP, especially in the era of cloud computing, big data, and cyberattacks. ERP security refers to protecting the system and the data from unauthorized access, modification, or damage, while ERP compliance refers to adhering to the legal and ethical standards and regulations that apply to the system and the data. Service operations professionals should be aware of the risks and responsibilities of ERP security and compliance, and use the appropriate tools and measures to ensure them.

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Amritanshu k

Engagement Manager| Telco-Multi Cloud |Openstack | I-P-SaaS | Devops DevSecops| GenAI | IaaC | Kubernetes | CNF | Agile | SaFe | Customer Satisfaction | Help IT & Telecom companies to reduce 30% cost in Cloud OPEX
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You are right, ERP security and compliance are very important and complex topics in the current digital landscape. ERP systems handle sensitive data, such as financial records, customer information, and proprietary business data, that need to be protected from unauthorized access, modification, or disclosure. Compliance refers to adhering to specific security standards and regulations designed to protect this data and mitigate risks. Some of the common security standards and regulations that apply to ERP systems.

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6 ERP education and training

ERP education and training are essential and ongoing for service operations professionals, as they need to keep up with the evolving trends and technologies in ERP. ERP education refers to acquiring the knowledge and skills needed to use and manage ERP systems effectively, while ERP training refers to applying and practicing those knowledge and skills in real-world scenarios. Service operations professionals should seek out and take advantage of the various opportunities and resources for ERP education and training, such as courses, certifications, webinars, podcasts, blogs, and forums.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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MICHAEL MWANZA

Planning Specialist JTI Zambia
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ERP is the best approach for the business and data centric. It is important for the business to explore ERP solutions for the rest of the issue

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What are the latest ERP trends and how can service operations professionals stay up-to-date?

1

2

3

4

5

6

7

1 Cloud-based ERP

2 AI and IoT in ERP

3 Mobile and social ERP

4 ERP customization and personalization

5 ERP security and compliance

6 ERP education and training

7 Here’s what else to consider

Service Operations

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What are the latest ERP trends and how can service operations professionals stay up-to-date?

1

2

3

4

5

6

7

1 Cloud-based ERP

2 AI and IoT in ERP

3 Mobile and social ERP

4 ERP customization and personalization

5 ERP security and compliance

6 ERP education and training

7 Here’s what else to consider

Service Operations

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