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What are the key indicators and metrics for measuring Corporate Social Responsibility performance?

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Corporate Social Responsibility (CSR) is the practice of businesses to contribute to social, environmental, and economic sustainability beyond their legal obligations. CSR can bring benefits such as improved reputation, customer loyalty, employee engagement, and innovation. But how can you measure your CSR performance and communicate it to your stakeholders? Here are some key indicators and metrics that can help you assess and report on your CSR efforts.

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Ahlem Mahroua ??

Fractional CMO for Ambitious Startups ? $13M ARR in 4 Years ?? Ex-Google ? Scaling Tech, EdTech & Gaming Innovators…

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Idoya Echarri Frías

Responsable de Calidad, PRL y Medio Ambiente en Grupo Inerzia (CONAPRO, SERENA y NEM)

1 CSR Frameworks

One way to measure your CSR performance is to use existing frameworks and standards that provide guidelines and criteria for CSR reporting. Some of the most widely used frameworks are the Global Reporting Initiative (GRI), the International Organization for Standardization (ISO) 26000, and the United Nations Global Compact (UNGC). These frameworks cover various aspects of CSR such as human rights, labor practices, environmental impacts, anti-corruption, and stakeholder engagement. By following these frameworks, you can ensure that your CSR reporting is consistent, transparent, and comparable with other organizations.

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Idoya Echarri Frías

Responsable de Calidad, PRL y Medio Ambiente en Grupo Inerzia (CONAPRO, SERENA y NEM)
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Adherirse al #Pacto Mundial de Naciones Unidas #UN Global Compact es un buen comienzo para desarrollar la estrategia en #RSE #RSC

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2 CSR Ratings and Rankings

Another way to measure your CSR performance is to participate in CSR ratings and rankings that evaluate and compare your CSR practices with other businesses. Some of the most reputable ratings and rankings are the Dow Jones Sustainability Indices (DJSI), the Corporate Knights Global 100, and the Ethisphere World's Most Ethical Companies. These ratings and rankings use different methodologies and criteria to assess your CSR performance based on factors such as governance, social responsibility, environmental stewardship, and innovation. By participating in these ratings and rankings, you can benchmark your CSR performance against your peers and industry standards.

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Ahlem Mahroua ??

Fractional CMO for Ambitious Startups ? $13M ARR in 4 Years ?? Ex-Google ? Scaling Tech, EdTech & Gaming Innovators with Tailored GTM & Growth Strategies ?? 1st Arab woman named Director in Gaming Education (France)
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Key indicators for measuring Corporate Social Responsibility (CSR) performance include environmental impact, social contributions, and governance practices. Metrics like carbon footprint reduction, with top companies cutting emissions by 30%, and community investment, often exceeding 1% of pre-tax profits, are standard. Governance metrics assess transparency and ethical behavior. An unexpected fact: companies with high CSR ratings often see a 13% increase in employee productivity (Harvard Business Review). These indicators not only reflect a company's CSR success but also enhance overall business performance.

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3 CSR Impact and Outcomes

A third way to measure your CSR performance is to focus on the impact and outcomes of your CSR activities on your stakeholders and society. This means going beyond measuring inputs (such as resources and investments) and outputs (such as products and services) and looking at the actual changes and benefits that your CSR efforts create. Some of the indicators and metrics that can help you measure your CSR impact and outcomes are the Social Return on Investment (SROI), the Balanced Scorecard (BSC), and the Theory of Change (ToC). These indicators and metrics help you quantify and communicate the value and effectiveness of your CSR initiatives.

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4 CSR Feedback and Engagement

A fourth way to measure your CSR performance is to collect and analyze feedback and engagement from your stakeholders and customers. This means listening to their opinions, expectations, and satisfaction with your CSR practices and performance. Some of the indicators and metrics that can help you measure your CSR feedback and engagement are the Net Promoter Score (NPS), the Customer Satisfaction Score (CSAT), and the Stakeholder Engagement Index (SEI). These indicators and metrics help you understand and improve your CSR reputation, loyalty, and relationships.

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5 CSR Innovation and Learning

A fifth way to measure your CSR performance is to foster and monitor innovation and learning within your organization. This means encouraging and supporting new ideas, solutions, and practices that enhance your CSR performance and impact. Some of the indicators and metrics that can help you measure your CSR innovation and learning are the Innovation Capability Maturity Model (ICMM), the Learning Organization Survey (LOS), and the CSR Innovation Index (CII). These indicators and metrics help you assess and develop your CSR capabilities, culture, and competitiveness.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the key indicators and metrics for measuring Corporate Social Responsibility performance?

1

2

3

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1 CSR Frameworks

2 CSR Ratings and Rankings

3 CSR Impact and Outcomes

4 CSR Feedback and Engagement

5 CSR Innovation and Learning

6 Here’s what else to consider

Corporate Social Responsibility

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What are the key indicators and metrics for measuring Corporate Social Responsibility performance?

1

2

3

4

5

6

1 CSR Frameworks

2 CSR Ratings and Rankings

3 CSR Impact and Outcomes

4 CSR Feedback and Engagement

5 CSR Innovation and Learning

6 Here’s what else to consider

Corporate Social Responsibility

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