What are the key features to look for in a POS system upgrade?

1 Cloud-based software

One of the main advantages of a cloud-based POS system is that it stores your data online, rather than on a local server or device. This means you can access your data from anywhere, anytime, and on any device, as long as you have an internet connection. You can also sync your data across multiple locations, devices, and channels, and enjoy automatic updates and backups. A cloud-based POS system can also save you money on hardware, maintenance, and IT support costs.

2 Mobile compatibility

Another feature to look for in a POS system upgrade is mobile compatibility. This means that your POS system can work on tablets, smartphones, or other portable devices, as well as on traditional terminals. Mobile compatibility can offer you more flexibility, convenience, and speed in serving your customers. For example, you can accept payments on the spot, reduce queues, offer tableside ordering, and send digital receipts. You can also use mobile devices to check inventory, monitor sales, and manage staff from anywhere in your store or restaurant.

3 Integration capabilities

A POS system upgrade should also have integration capabilities, meaning that it can connect with other software and tools that you use for your business. For example, you might want to integrate your POS system with your accounting, marketing, loyalty, inventory, or e-commerce software. This can help you streamline your workflows, automate your tasks, and avoid data duplication and errors. Integration can also help you gain more insights into your business performance, customer behavior, and market trends.

4 Security features

Security is a crucial feature to look for in a POS system upgrade, especially in the age of cyberattacks and data breaches. A POS system upgrade should offer you protection from hackers, malware, and fraudsters, as well as compliance with data privacy and payment security standards. Some of the security features to look for include encryption, tokenization, firewall, antivirus, multi-factor authentication, and PCI DSS certification. A secure POS system can help you safeguard your data, your reputation, and your customers' trust.

5 Customer service and support

Finally, a POS system upgrade should come with reliable customer service and support. No matter how advanced or user-friendly your POS system is, you might encounter some issues or questions along the way. That's why you need a POS system provider that offers you timely, helpful, and friendly assistance. You should look for a provider that offers 24/7 support, multiple channels of communication, online resources, and training. A good customer service and support can help you resolve any problems, optimize your POS system performance, and make the most of its features.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?