What are the key features and benefits of PSS for different types of learners and tasks?

1 PSS Features

PSS typically have four main features: they are embedded, contextual, personalized, and adaptive. Embedded means that PSS are integrated with the work environment and the task flow, so that learners can access them without leaving their work. Contextual means that PSS deliver information that is relevant to the specific situation, goal, and learner profile. Personalized means that PSS tailor the content and format of the support to the preferences, needs, and characteristics of the learner. Adaptive means that PSS adjust the level and type of support according to the learner's performance, feedback, and progress.

2 PSS Benefits for Novice Learners

PSS can help novice learners acquire new skills and knowledge more quickly and effectively. PSS can reduce the cognitive load and anxiety of novice learners by providing them with scaffolding, hints, examples, and explanations. PSS can also increase the motivation and confidence of novice learners by giving them immediate feedback, recognition, and rewards. PSS can also facilitate the transfer and retention of learning by enabling novice learners to apply and practice their skills in realistic and meaningful situations.

3 PSS Benefits for Experienced Learners

PSS can also benefit experienced learners who need to update, refresh, or expand their skills and knowledge. PSS can provide experienced learners with just-in-time and just-enough support to solve problems, overcome challenges, or learn new procedures. PSS can also support the continuous development and improvement of experienced learners by offering them opportunities for reflection, self-assessment, and feedback. PSS can also foster the innovation and creativity of experienced learners by exposing them to new ideas, perspectives, and resources.

4 PSS Benefits for Complex Tasks

PSS can enhance the performance and learning of complex tasks that require high levels of cognitive, emotional, or physical skills. PSS can help learners cope with the uncertainty, ambiguity, and variability of complex tasks by providing them with guidance, cues, and reminders. PSS can also help learners master the subtasks and components of complex tasks by breaking them down into manageable steps and sequences. PSS can also help learners integrate and synthesize the information and skills needed for complex tasks by providing them with models, diagrams, and summaries.

5 PSS Benefits for Collaborative Tasks

PSS can also improve the performance and learning of collaborative tasks that involve teamwork, communication, or coordination. PSS can help learners collaborate more effectively by providing them with tools for sharing, communicating, and negotiating information and ideas. PSS can also help learners coordinate their actions and roles by providing them with schedules, agendas, and checklists. PSS can also help learners learn from each other by providing them with feedback, peer review, and social recognition.

6 PSS Benefits for Mobile Tasks

PSS can also support the performance and learning of mobile tasks that require learners to move across different locations, devices, or contexts. PSS can help learners access and use the support anytime and anywhere by providing them with mobile-friendly and compatible formats and interfaces. PSS can also help learners adapt to the changing conditions and demands of mobile tasks by providing them with location-based and context-aware information and suggestions. PSS can also help learners connect and interact with other learners and experts by providing them with social and collaborative features.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?