What key considerations should you keep in mind when modeling user experience-driven information systems?

1 Define the user goals and needs

Before you start modeling UX-driven IS, you need to understand who your users are, what they want to achieve, and what problems they face. You can use various methods to gather user data, such as interviews, surveys, observations, personas, scenarios, and user stories. These methods will help you to define the user goals and needs, which are the basis for designing and evaluating UX-driven IS.

2 Choose the appropriate modeling techniques

There are many different techniques you can use to model UX-driven IS, depending on the level of detail, the type of system, and the stage of development. For example, user interface (UI) sketches and wireframes are low-fidelity models that show the layout, structure, and navigation of the system's UI. Mockups and prototypes are high-fidelity models that display the appearance, interaction, and functionality of the system's UI. Additionally, use cases and user flows are textual or graphical models that describe the steps and actions users take to perform a specific task or goal with the system. Finally, user journey maps and storyboards are visual models that illustrate the user's experience with the system over time.

3 Involve the users in the modeling process

To ensure that your UX-driven IS meets the user goals and needs, you should involve the users in the modeling process. This includes seeking user feedback, input, and validation throughout the different stages of modeling. For example, you can invite users to participate in ideation and brainstorming to generate and evaluate ideas for the system's features, functions, and UI. Additionally, you can collaborate with users to create and refine the system's models using paper sketches, digital tools, or physical prototypes. Lastly, you can ask users to test and evaluate the system's models through usability testing, heuristic evaluation, or user satisfaction surveys.

4 Consider the system context and environment

When modeling UX-driven IS, it is important to take into account the context and environment in which the system will be used. This includes how the system will fit into the user's workflow, tasks, roles, and preferences, as well as the physical, social, and technical aspects of the user's environment. For instance, you should consider the device and platform that the user will use to access the system, such as a desktop, laptop, tablet, or smartphone. You should also think about the location and setting that the user will use the system in, such as at home or on the go. Additionally, take into account the time and frequency that the user will use the system. By considering these key factors, you can create an IS that meets user needs and supports system goals and objectives.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?