What are the essential steps for Agile conflict resolution training?

3 Communicate constructively

The third step for resolving any conflict is to communicate clearly, respectfully, and assertively. You need to express your thoughts, feelings, and needs in a way that is honest, but not aggressive or passive-aggressive. You also need to listen empathetically, without interrupting, criticizing, or blaming. You can use tools such as the feedback sandwich, the nonviolent communication model, or the STAR method to structure your messages and responses. You can also use Agile practices such as retrospectives, stand-ups, or pair programming to facilitate regular and effective communication.

4 Negotiate collaboratively

The fourth step for resolving any conflict is to negotiate a win-win outcome that meets the needs and interests of both parties, as well as the project goals and standards. You need to be flexible, creative, and cooperative, and avoid ultimatums, threats, or compromises that sacrifice quality or value. You can use strategies such as BATNA (best alternative to a negotiated agreement), WATNA (worst alternative to a negotiated agreement), or ZOPA (zone of possible agreement) to assess your options and leverage. You can also use Agile artifacts such as user stories, acceptance criteria, or definition of done to define and measure the results.

5 Implement and review

The fifth step for resolving any conflict is to implement the agreed solution and review its effectiveness and impact. You need to follow through on your commitments, document the actions and outcomes, and monitor the progress and feedback. You also need to celebrate the achievements, learn from the challenges, and appreciate the contributions of everyone involved. You can use Agile frameworks such as Scrum, Kanban, or XP to organize and track your work and deliver value incrementally. You can also use Agile metrics such as velocity, burndown, or quality to evaluate and improve your performance.

6 Prevent and manage

The sixth and final step for resolving any conflict is to prevent and manage future conflicts proactively and positively. You need to establish and maintain healthy relationships, norms, and expectations with your team members, stakeholders, and customers. You also need to anticipate and address potential issues, risks, or changes before they escalate or affect the project. You can use Agile techniques such as team charter, working agreement, or conflict resolution protocol to set and enforce the rules and roles of your team. You can also use Agile methods such as user feedback, user testing, or user research to understand and meet the needs and expectations of your customers.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?