What are the emerging trends and technologies in BSS-OSS integration and how to prepare for them?

1 Cloud-native architecture

One of the key trends in BSS-OSS integration is the adoption of cloud-native architecture, which enables faster, more flexible, and more scalable deployment of applications and services. Cloud-native architecture leverages microservices, containers, orchestration, and automation to break down the monolithic and siloed legacy systems into modular and interoperable components that can run on any cloud platform. This reduces the complexity, cost, and risk of integration and allows for more agile and responsive service delivery.

2 Data-driven automation

Another trend in BSS-OSS integration is the use of data-driven automation to improve the efficiency, accuracy, and quality of service provisioning, management, and assurance. Data-driven automation relies on advanced analytics, artificial intelligence (AI), and machine learning (ML) to collect, process, and act on the vast amount of data generated by the network, the devices, and the customers. Data-driven automation can enable self-healing, self-optimizing, and self-learning capabilities that can reduce manual errors, operational costs, and customer churn.

4 Customer-centric design

A fourth trend in BSS-OSS integration is the shift to a customer-centric design that focuses on delivering personalized, seamless, and consistent customer experiences across all touchpoints and channels. Customer-centric design requires a holistic view of the customer journey and the alignment of the BSS-OSS processes and systems to support it. Customer-centric design also involves the use of customer feedback, insights, and preferences to tailor the services, offers, and interactions to meet the customer needs and expectations.

5 Digital skills and culture

A fifth trend in BSS-OSS integration is the development of digital skills and culture that enable the transformation of the people, processes, and practices involved in BSS-OSS integration. Digital skills and culture include the competencies, mindsets, and behaviors that foster innovation, collaboration, agility, and customer orientation. Digital skills and culture also involve the adoption of new tools, methods, and frameworks such as DevOps, agile, scrum, and lean that can support the continuous improvement and delivery of BSS-OSS integration.

6 Security and privacy

A sixth trend in BSS-OSS integration is the enhancement of security and privacy measures that protect the data, systems, and customers from cyber threats and breaches. Security and privacy are not only legal and regulatory obligations, but also competitive differentiators and customer trust factors. Security and privacy require a comprehensive and proactive approach that covers the entire BSS-OSS lifecycle, from design to deployment to operation to decommissioning. Security and privacy also require the use of best practices, technologies, and standards such as encryption, authentication, authorization, auditing, and compliance.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?