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What are effective ways to reinforce client relations training after completion?

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Client relations skills training is essential for any business that wants to build trust, loyalty, and satisfaction among its customers. However, training alone is not enough to ensure lasting results. You need to reinforce the learning and apply it in real situations. Here are some effective ways to do that after completing a client relations skills training program.

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Karen Arakelyan

Strategy Creator and Implementer | Author

1 Feedback and Coaching

One of the best ways to reinforce client relations skills training is to provide regular feedback and coaching to your employees. Feedback helps them identify their strengths and areas for improvement, while coaching guides them to develop specific action plans and strategies. You can use various methods to give feedback and coaching, such as surveys, performance reviews, observations, role plays, or peer reviews. Make sure to use constructive and positive language, focus on behaviors and outcomes, and align the feedback and coaching with the training objectives.

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Karen Arakelyan

Strategy Creator and Implementer | Author
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Follow-up with result on business, and make needed correction with free session. Client will appreciate and will not forget you because you exceed expectation .

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2 Refresher Sessions and Microlearning

Another way to reinforce client relations skills training is to offer refresher sessions and microlearning opportunities to your employees. Refresher sessions are short and interactive sessions that review the key concepts and skills from the training program. They can be delivered online, in-person, or through a blended approach. Microlearning is a form of learning that involves bite-sized and engaging content that can be accessed anytime and anywhere. Examples of microlearning include videos, podcasts, quizzes, games, or infographics. Refresher sessions and microlearning help your employees refresh their memory, reinforce their learning, and apply their skills in different scenarios.

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Nadia N.

?? Builder of Community, Leaders, Initiatives, Programs, Trainings, and People. Seminary Pupil.
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Having a deck of 1-2 minute mircolearning refreshers is especially helpful when clients have staff who are hybrid and need to access learning tools offsite. Providing these resources post course as a part of your organizations standard operating practices, instead of waiting for the client to request it, shows that you are still committed to maintaining client relations post course completion. And it reminds the client that you understand adult education learning theory and appropriate methodologies to make sure their staff are successful and retain the knowledge they need. Making the microlearning segments dynamic as well as providing job aid infographics should be a standard part of post course completion support.

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3 Recognition and Rewards

A third way to reinforce client relations skills training is to recognize and reward your employees for their achievements and efforts. Recognition and rewards are powerful motivators that can boost your employees' confidence, engagement, and performance. You can use various forms of recognition and rewards, such as verbal praise, certificates, badges, bonuses, or promotions. Make sure to align the recognition and rewards with the training goals, criteria, and standards, and to celebrate both individual and team accomplishments.

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4 Communities of Practice and Mentoring

A fourth way to reinforce client relations skills training is to create and support communities of practice and mentoring relationships among your employees. Communities of practice are groups of people who share a common interest or goal and who learn from each other through collaboration and interaction. Mentoring is a form of learning that involves a more experienced or knowledgeable person who guides and supports a less experienced or knowledgeable person. Both communities of practice and mentoring can help your employees share best practices, learn from each other's experiences, and solve problems together.

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5 Self-Directed Learning and Action Learning

A fifth way to reinforce client relations skills training is to encourage and facilitate self-directed learning and action learning for your employees. Self-directed learning is a form of learning that involves the learner taking charge of their own learning process, goals, and resources. Action learning is a form of learning that involves working on real problems or projects and reflecting on the actions and results. Both self-directed learning and action learning can help your employees take ownership of their learning, apply their skills in real situations, and learn from their successes and failures.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are effective ways to reinforce client relations training after completion?

1

2

3

4

5

6

1 Feedback and Coaching

2 Refresher Sessions and Microlearning

3 Recognition and Rewards

4 Communities of Practice and Mentoring

5 Self-Directed Learning and Action Learning

6 Here’s what else to consider

Business Services

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What are effective ways to reinforce client relations training after completion?

1

2

3

4

5

6

1 Feedback and Coaching

2 Refresher Sessions and Microlearning

3 Recognition and Rewards

4 Communities of Practice and Mentoring

5 Self-Directed Learning and Action Learning

6 Here’s what else to consider

Business Services

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