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What are effective ways to negotiate with community groups in a process design project?

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Process design is the art and science of creating effective and efficient systems, workflows, and solutions for complex problems. It often involves working with multiple stakeholders, including community groups, who may have different interests, perspectives, and expectations. How can you negotiate with community groups in a process design project to ensure mutual understanding, trust, and collaboration? Here are some effective ways to do so.

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Larissa Santos

Tenha os seus processos estruturados e organizados por mim (ou aprenda comigo a organizar os seus!) Especialista em…

1 Understand their needs and concerns

Before you start negotiating with community groups, you need to do some research and analysis to understand their needs and concerns. What are their goals, values, and motivations? What are their pain points, challenges, and fears? What are their expectations, preferences, and trade-offs? How do they perceive the problem and the solution? How do they communicate and make decisions? By answering these questions, you can empathize with their situation, identify common ground, and anticipate potential conflicts.

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Larissa Santos

Tenha os seus processos estruturados e organizados por mim (ou aprenda comigo a organizar os seus!) Especialista em processos de negócios e industriais | Gest?o | Estrutura??o | Organiza??o de Processos & Rotinas
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Antes de iniciar as negocia??es, dedique tempo para entender as necessidades, preocupa??es e interesses dos grupos comunitários envolvidos. Isso envolve ouvir atentamente suas perspectivas e buscar uma compreens?o profunda de suas prioridades.

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MBA Ing Omar Padilla

Investment sponsor, Managing developer / Director responsable de obra (DRO) / LEAN Project Manager
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En base a mi experiencia en la dirección de proyectos, es necesario entender los alcenses en cada contrato de colaboración para establecer un programa revisado de las necesidades de los clientes internos y las entregas de los clientes externos con esto definir fechas realistas que pueden considerarse posibles en función de el actuar de todos los interesados.

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Victor Ventocilla Llerena

Especialista Senior de Seguridad I Ayudo a empresas y profesionales a sobresalir agregando valor en su gestión SST
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Conocer su cultura y como responden a sus necesidades, es muy importante. Quizás sea muy básico, pero hasta conocer que palabras usan podría marcar la diferencia.

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Adipt Kedia
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The no one thing is to include people in your planning stage itself. If a story is told from the middle, everyone loses interest in the character!

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CPA Emmanuel Wabwire - Bcom, CISA

Accounting & Finance | Governance, Risk Management & Compliance | Entrepreneurship
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- Establish open channels of communication to understand community needs, concerns, and aspirations. - Actively listen, build trust, and engage community groups from the outset. - Educate them about the project - Involve them in decision-making, and foster collaborative problem-solving. - Remain flexible, transparent, and address power dynamics. - Establish conflict resolution mechanisms and ensure accountability through follow-up.

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2 Involve them early and often

One of the best ways to negotiate with community groups is to involve them early and often in the process design project. This means inviting them to participate in defining the problem, generating ideas, evaluating options, and implementing solutions. By doing so, you can build rapport, trust, and commitment with them. You can also leverage their knowledge, insights, and feedback to improve the quality and relevance of the process design. Moreover, you can avoid surprises, misunderstandings, and resistance that may arise later in the project.

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Larissa Santos

Tenha os seus processos estruturados e organizados por mim (ou aprenda comigo a organizar os seus!) Especialista em processos de negócios e industriais | Gest?o | Estrutura??o | Organiza??o de Processos & Rotinas
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Inicie o envolvimento dos grupos comunitários desde o início do projeto e mantenha uma comunica??o frequente ao longo do processo. Isso ajuda a construir confian?a, demonstra respeito por suas opini?es e permite que eles se sintam parte do processo de design.

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MBA Ing Omar Padilla

Investment sponsor, Managing developer / Director responsable de obra (DRO) / LEAN Project Manager
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Establecer vínculos laborales y objetivos transparentes es en mi experiencia la mejor estrategia, por lo cual realizar sesiones técnicas con cada especialista y establecer una estrategia para definir, revisar y establecer entregables.

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3 Use facilitation techniques

Negotiating with community groups can be challenging, especially when there are diverse opinions, emotions, and interests involved. To manage the process effectively, you need to use facilitation techniques that can help you create a positive and productive atmosphere. Some of these techniques include setting clear and realistic objectives, establishing ground rules and norms, using active listening and paraphrasing, asking open-ended and probing questions, summarizing and synthesizing key points, acknowledging and validating different perspectives, reframing and reframing issues, and using visual aids and tools.

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Larissa Santos

Tenha os seus processos estruturados e organizados por mim (ou aprenda comigo a organizar os seus!) Especialista em processos de negócios e industriais | Gest?o | Estrutura??o | Organiza??o de Processos & Rotinas
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Ao conduzir reuni?es ou sess?es de negocia??o com os grupos comunitários, utilize técnicas de facilita??o para garantir um ambiente colaborativo e produtivo. Isso inclui estabelecer regras claras de comunica??o, promover a escuta ativa e facilitar discuss?es construtivas.

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MBA Ing Omar Padilla

Investment sponsor, Managing developer / Director responsable de obra (DRO) / LEAN Project Manager
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Las técnicas para facilitar las aportaciones técnicas y las soluciones deben de evaluarse desde una concepción holística para esto se requiere una posición clave de coordinación que este inmerso en el conocimiento del chárter del proyecto y las definiciones de alcance con sus respectivas actualizaciones.

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4 Seek win-win solutions

Another way to negotiate with community groups is to seek win-win solutions that can satisfy both your and their interests. This means looking for creative and innovative ways to expand the pie, rather than fighting over a fixed or shrinking one. To do so, you need to focus on the underlying needs and interests, rather than the positions or demands, of each party. You also need to generate multiple options and alternatives, rather than sticking to one or two. Furthermore, you need to use objective criteria and standards, rather than subjective opinions or feelings, to evaluate and compare the options.

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Larissa Santos

Tenha os seus processos estruturados e organizados por mim (ou aprenda comigo a organizar os seus!) Especialista em processos de negócios e industriais | Gest?o | Estrutura??o | Organiza??o de Processos & Rotinas
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Busque solu??es que atendam tanto às necessidades do projeto quanto às dos grupos comunitários. Em vez de adotar uma abordagem de ganha-perde, procure oportunidades para criar valor mútuo e encontrar solu??es que beneficiem a todos os envolvidos.

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5 Follow up and follow through

The last way to negotiate with community groups is to follow up and follow through on the agreements and actions that you have reached with them. This means communicating clearly and regularly with them about the progress, outcomes, and impacts of the process design project. It also means delivering on your promises and commitments, and holding them accountable for theirs. Additionally, it means soliciting and providing feedback, recognition, and appreciation for their contributions and achievements. By doing so, you can maintain and strengthen the relationship and trust with them, and ensure the sustainability and success of the process design project.

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Larissa Santos

Tenha os seus processos estruturados e organizados por mim (ou aprenda comigo a organizar os seus!) Especialista em processos de negócios e industriais | Gest?o | Estrutura??o | Organiza??o de Processos & Rotinas
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Após chegar a um acordo com os grupos comunitários, é importante acompanhar e acompanhar regularmente a implementa??o do projeto. Isso permite que você avalie o progresso, fa?a ajustes conforme necessário e mantenha os grupos informados sobre o andamento do projeto.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Larissa Santos

Tenha os seus processos estruturados e organizados por mim (ou aprenda comigo a organizar os seus!) Especialista em processos de negócios e industriais | Gest?o | Estrutura??o | Organiza??o de Processos & Rotinas
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Além dessas estratégias, é importante considerar outros fatores, como a diversidade dentro dos grupos comunitários, as dinamicas de poder existentes e a importancia da transparência e da presta??o de contas ao longo do processo.

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MBA Ing Omar Padilla

Investment sponsor, Managing developer / Director responsable de obra (DRO) / LEAN Project Manager
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En mi experiencia una de las mayores lecciones aprendidas, es que la colaboración de los especialistas dise?adores, técnicos y contratistas no deben de manejar una agenda libre, sino por el contrario deben de pautarse para evitar que se trabajen en definiciones que puedan actualizarse en volumen, areas o cantidades por lo que se requiere un perfecto conocimiento de los procesos de dise?o, el objetivo del negocio y las restricciones normativas, políticas y económicas que puedan afectar los tiempos en la toma de decisiones.

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malak hasan

Masters degree in urban planning from AUS
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In my view, acknowledging the significance of cultural respect is crucial in all project designs, making it a key factor to consider when negotiating with community groups. Engaging representatives chosen by the community during the beginning of a project design phase can aid design firms in grasping cultural sensitivities and incorporating them into the project. It’s imperative for designers and developers to honor cultural values, traditions, and heritage throughout the process.

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What are effective ways to negotiate with community groups in a process design project?

1

2

3

4

5

6

1 Understand their needs and concerns

2 Involve them early and often

3 Use facilitation techniques

4 Seek win-win solutions

5 Follow up and follow through

6 Here’s what else to consider

Process Design

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What are effective ways to negotiate with community groups in a process design project?

1

2

3

4

5

6

1 Understand their needs and concerns

2 Involve them early and often

3 Use facilitation techniques

4 Seek win-win solutions

5 Follow up and follow through

6 Here’s what else to consider

Process Design

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