What are effective ways to get physicians to follow through on their commitments?

1 Understand their perspective

The first step to getting physicians to follow through on their commitments is to understand their perspective. Physicians are often under a lot of pressure, have competing priorities, and face constant interruptions. They may not see the value or urgency of your request, or they may feel overwhelmed or resentful. Try to empathize with their situation, acknowledge their challenges, and show respect for their expertise and autonomy. Avoid making assumptions, judgments, or accusations, and instead focus on the facts and the benefits of your request.

2 Communicate clearly and concisely

The second step to getting physicians to follow through on their commitments is to communicate clearly and concisely. Physicians are busy and have limited attention spans, so you need to get to the point quickly and effectively. Use simple and direct language, avoid jargon and ambiguity, and provide relevant and specific information. Be clear about your expectations, deadlines, and deliverables, and confirm that they understand and agree. Use multiple channels of communication, such as email, phone, or face-to-face, and follow up regularly to remind them of their commitments and check their progress.

3 Negotiate and compromise

The third step to getting physicians to follow through on their commitments is to negotiate and compromise. Physicians are often used to making decisions and having control, so they may resist or reject your request if they feel it infringes on their autonomy or authority. Instead of imposing or demanding, try to involve them in the process and find a mutually acceptable solution. Listen to their concerns, objections, or suggestions, and try to address them or incorporate them. Be flexible and willing to adjust your request, but also be firm and assertive about your needs and goals.

4 Provide feedback and recognition

The fourth step to getting physicians to follow through on their commitments is to provide feedback and recognition. Physicians are often motivated by achievement, improvement, and recognition, so they appreciate knowing how they are doing and how they can do better. Provide constructive and timely feedback on their performance, progress, and outcomes, and highlight their strengths and areas for improvement. Recognize and appreciate their efforts, contributions, and achievements, and celebrate their successes. Show them how their commitments make a difference and support your shared vision and values.

5 Manage conflict and resistance

The fifth step to getting physicians to follow through on their commitments is to manage conflict and resistance. Physicians are often passionate, opinionated, and confident, so they may challenge, disagree, or argue with you or others. They may also express frustration, anger, or dissatisfaction with your request or the situation. Instead of avoiding or escalating the conflict, try to resolve it in a respectful and constructive way. Use active listening, empathy, and assertiveness skills to understand their perspective, express your position, and find common ground. Focus on the problem, not the person, and seek a win-win outcome.

6 Build trust and rapport

The sixth and final step to getting physicians to follow through on their commitments is to build trust and rapport. Physicians are more likely to cooperate and collaborate with you if they trust and respect you. Trust and rapport are built over time, through consistent and positive interactions, mutual support, and shared experiences. Show genuine interest and curiosity in them, their work, and their lives, and share some personal information about yourself. Be honest, reliable, and respectful, and keep your promises and commitments. Demonstrate your competence, credibility, and value, and show them how you can help them achieve their goals.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?