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What are effective ways to encourage staff to ask for help?

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As a culinary manager, you know how important it is to have a team that can work together efficiently and effectively. But sometimes, your staff may be reluctant to ask for help when they need it, either because they fear being judged, don't want to bother others, or think they can handle everything on their own. This can lead to stress, mistakes, low morale, and poor customer service. How can you encourage your staff to ask for help and create a culture of collaboration and support in your kitchen? Here are some effective ways to do so.

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1 Lead by example

One of the best ways to encourage your staff to ask for help is to show them that you do it yourself. As a culinary manager, you don't have to know everything or do everything alone. You can ask for help from your peers, your superiors, or even your subordinates when you face a challenge, need feedback, or want to learn something new. By doing so, you demonstrate that asking for help is not a sign of weakness, but a sign of humility, curiosity, and growth. You also show your staff that you trust and respect them, and that you value their input and expertise.

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Ivana Anderson

Executive sous chef with 25 years of experience in fine dinning restaurants and boutique hotels/ Founder of "easypeasystl" Private Chef Service
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Show them how you are also asking for help to solve challenges that impact the overall company. Publicly admit that you don't have all the answers (nobody has all the answers) and then engage them in helping you solve your problems. Leading by example in this way will show them the way.

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2 Create a safe environment

Another way to encourage your staff to ask for help is to create a safe environment where they feel comfortable and confident to do so. This means avoiding criticism, blame, or ridicule when someone asks for help, and instead offering praise, appreciation, and encouragement. It also means fostering a culture of openness, honesty, and feedback, where your staff can communicate their needs, challenges, and opinions without fear of retaliation or rejection. You can create a safe environment by setting clear expectations, providing regular training and coaching, giving constructive feedback, and rewarding teamwork and collaboration.

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Tarangini Sarvagyam

Branding and marketing Manager| Design Thinking | MBA International Marketing
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In my experience, staff will always ask questions and stay curious if you create a conducive environment. A team leader can never encourage open conversation if they are known to be short tempered, dismissive or just poor listeners. After the feedback is received, it is also important to follow up. Whether decline it with a logical reason or implement it and recognize the team member who brought the change.

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3 Make it easy and accessible

A third way to encourage your staff to ask for help is to make it easy and accessible for them. This means providing them with the tools, resources, and channels they need to ask for help when they need it. For example, you can use technology such as apps, chatbots, or online platforms to connect your staff with experts, mentors, or peers who can offer help and advice. You can also create a system of check-ins, debriefs, or peer reviews where your staff can ask for help and share their experiences and learnings. You can also encourage your staff to use the ASK method when they need help: Acknowledge the problem, Specify the help needed, and Keep track of the progress and outcome.

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4 Recognize and reward

A fourth way to encourage your staff to ask for help is to recognize and reward them for doing so. This means acknowledging and celebrating the benefits of asking for help, such as improved performance, quality, efficiency, and customer satisfaction. It also means highlighting the positive impact of asking for help on the individual, the team, and the organization. You can recognize and reward your staff by giving them verbal or written recognition, sharing their success stories, offering incentives or bonuses, or providing opportunities for career advancement or professional development.

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5 Ask for feedback

A fifth way to encourage your staff to ask for help is to ask for feedback from them. This means soliciting their opinions, suggestions, and feedback on how you can improve your communication, leadership, and support as a culinary manager. It also means listening to their feedback, taking action on it, and following up with them. By asking for feedback, you show your staff that you care about their needs, perspectives, and experiences, and that you are willing to learn and improve yourself. You also invite them to share their challenges, concerns, and ideas with you, and to ask for help when they need it.

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6 Model the benefits

A sixth way to encourage your staff to ask for help is to model the benefits of doing so. This means showing your staff how asking for help can help them achieve their goals, overcome their obstacles, and enhance their skills and knowledge. It also means sharing your own stories of how asking for help has helped you in your career, and how it has made you a better culinary manager. By modeling the benefits, you inspire your staff to see asking for help as an opportunity, not a burden, and as a way to grow, not to fail.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are effective ways to encourage staff to ask for help?

1

2

3

4

5

6

7

1 Lead by example

2 Create a safe environment

3 Make it easy and accessible

4 Recognize and reward

5 Ask for feedback

6 Model the benefits

7 Here’s what else to consider

Culinary Management

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What are effective ways to encourage staff to ask for help?

1

2

3

4

5

6

7

1 Lead by example

2 Create a safe environment

3 Make it easy and accessible

4 Recognize and reward

5 Ask for feedback

6 Model the benefits

7 Here’s what else to consider

Culinary Management

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