What does a field service specialist do?

2 Required skills and qualifications

To become a field service specialist, one usually needs a high school diploma or equivalent, and some technical training or certification in the relevant field. For example, a field service specialist who works on medical equipment may need a certificate in biomedical engineering technology, while one who works on industrial machinery may need a certificate in mechanical or electrical engineering technology. Some employers may also prefer candidates who have an associate's or bachelor's degree in a related discipline, or some prior experience in a similar role. A field service specialist also needs to have strong technical, analytical, and problem-solving skills, as well as good communication, customer service, and teamwork skills. Moreover, a field service specialist must be willing and able to travel frequently, work independently, and adapt to different environments and situations.

3 Benefits of being a field service specialist

Being a field service specialist can offer several benefits, such as variety and challenge, autonomy and flexibility, customer satisfaction and recognition, and career advancement and opportunities. Working as a field service specialist can mean working on different types of equipment and systems, facing new problems and solutions, and learning new skills and technologies. Furthermore, they can have control over their schedule and work pace, as they often work alone or with minimal supervision. Additionally, they can build positive relationships with their customers, receive appreciation for their work, advance their career by gaining more experience or certifications, or specialize in a niche or emerging field. Finally, they can find opportunities to work for different companies, industries, or locations.

4 Challenges of being a field service specialist

Being a field service specialist can also present some challenges, such as physical and mental stress due to heavy lifting, long driving, tight deadlines, unpredictable weather, complex equipment, or demanding customers. Additionally, a field service specialist may have to travel extensively to remote or unfamiliar areas and spend long hours away from home. Safety and liability risks are also involved, as the specialist may have to work with hazardous materials, high voltage, or sensitive data while adhering to strict safety and quality protocols. Furthermore, they need to remain up-to-date with the latest trends and developments in their field and learn how to use new or updated equipment and systems. They must also be able to adapt to different customer needs and expectations, as well as handle different types of problems and situations.