登录查看更多内容

Last updated on 2024年9月17日

What does a collections specialist do?

由人工智能和领英社区提供技术支持

If you have ever received a phone call or a letter from a company asking you to pay a debt that you owe, you have probably dealt with a collections specialist. A collections specialist is a professional who works in the call center industry and is responsible for contacting customers who have overdue accounts and persuading them to pay their bills. In this article, you will learn what a collections specialist does, what skills and qualifications they need, what challenges they face, and what benefits they enjoy.

此文章中的业界达人

由社区从 9 条内容中精选。了解更多

María Pilar Bele?a Gasent "SEO MARKETING BG"

Consultora SEO Especialista en Startups Fintech. Ayudo a Consultores de Startups Fintech a ganar credibilidad en el…

1 个答复
Jen Yeakey/Bengtson

District Credit and Collections Specialist
Jose Aristides Peres

Cobran?a

1 Role and duties

A collections specialist's main role is to communicate with customers who have delinquent accounts and try to resolve their payment issues. They may use various methods, such as phone calls, emails, letters, or text messages, to reach out to customers and remind them of their obligations. They may also negotiate payment plans, offer settlements, or refer customers to debt management programs. A collections specialist must keep accurate records of their interactions with customers and follow up on their promises. They must also comply with the laws and regulations that govern debt collection practices, such as the Fair Debt Collection Practices Act (FDCPA).

添加您的观点

Jen Yeakey/Bengtson

District Credit and Collections Specialist
举报内容
Therapy work!! You have to have thick skin and an open mind. Hear the customer/client out and see if you can help them, help you. Be there for your sales team, so they will be there when you need them.

已翻译

赞
Agustina Nannicelli

Diplomada en HR| Blogger en @alpasadopesado
举报内容
Trabajé durante muchos a?os en la gestión de cobranzas, y entendí que la mejor manera de gestionar implica conocer el producto por el cual te contactas. Uno informa a las personas qué es lo que esta ocurriendo, y siendo que ultimamente hay muchas estafas que utilizan deudas o moras como excusa. Conocer el producto brinda certeza a la persona que estamos contactando, y mejora las bases para una buena comunicación.

已翻译

赞
Ghulam Mujtaba

Technical Support Specialist | IT Support Specialist | SAP Human Resource Analyst
举报内容
Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.

已翻译

赞
Ivan Rackerik Junior

Head de Customer Experience | Professor e Palestrante de CX | Founder | Top Voice
举报内容
Atuar com ética profissional. Uma vez que clientes que clientes inadimplentes est?o passando por situa??es difíceis. Respeito e ética, ajudam a encontrar solu??es

已翻译

赞

2 Skills and qualifications

To become a collections specialist, you typically need a high school diploma or equivalent, although some employers may prefer a college degree or some relevant experience. You also need to have excellent communication, negotiation, and problem-solving skills, as well as a strong knowledge of the products or services that you are collecting for. You need to be able to handle stress, rejection, and angry customers, and to maintain a professional and respectful attitude. You also need to be proficient in using computer systems, databases, and software that are essential for your job.

添加您的观点

Agustina Nannicelli

Diplomada en HR| Blogger en @alpasadopesado
举报内容
No es necesario solamente saber el producto, la mora y el monto a cobrar en una gestión, que serían las competencias duras. Hay muchas habilidades blandas necesarias para una buena gestión de cobranzas. Empezando por la escucha activa, poder escuchar a alguien y entender qué quiere decir con lo que nos está comunicando, qué esta ocurriendo. Además, es necesario ser empático, poder ponerse en el lugar del otro para poder negociar algun plan de pagos que se pueda mantener en el tiempo.

已翻译

赞

3 Challenges and risks

Working as a collections specialist can be challenging and risky for several reasons. First, you may have to deal with customers who are unresponsive, hostile, or abusive, and who may refuse to cooperate or pay their debts. You may also face legal actions or complaints from customers who feel that you have violated their rights or harassed them. Second, you may have to work under pressure and meet strict deadlines and targets, which can affect your performance and morale. Third, you may have to cope with the emotional and mental stress of dealing with people's financial problems and personal situations, which can take a toll on your well-being.

添加您的观点

Agustina Nannicelli

Diplomada en HR| Blogger en @alpasadopesado
举报内容
Dentro de los desafíos más comunes, que me han ocurridos, hay algunos que más se repitieron. Para poder lidiar con el estres y el burnout, es importante poder hacer actividades por fuera del trabajo. Desconectar completamente de las tareas laborales, encontrar un puesto en el que haya un sueldo base, que nos de estabilidad, y poder utilizar un nombre diferente al tuyo, para que las personas que puedan enojarse no te amenacen o acosen.

已翻译

赞

4 Benefits and rewards

Despite the challenges and risks, working as a collections specialist can also have some benefits and rewards. First, you may earn a competitive salary and enjoy incentives or bonuses based on your performance and results. You may also have opportunities for career advancement and professional development, as you can learn new skills and gain experience in the call center industry. Second, you may feel a sense of satisfaction and achievement when you help customers resolve their debt issues and improve their financial situations. You may also build rapport and trust with customers who appreciate your assistance and cooperation. Third, you may enjoy the flexibility and convenience of working from home or remotely, especially in the current pandemic situation.

添加您的观点

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

María Pilar Bele?a Gasent "SEO MARKETING BG"

Consultora SEO Especialista en Startups Fintech. Ayudo a Consultores de Startups Fintech a ganar credibilidad en el mercado.????????
举报内容
Un especialista en cobranzas se encarga de gestionar el proceso de recuperación de pagos pendientes de clientes. Esto implica contactar a los deudores, negociar planes de pago, resolver disputas y mantener registros precisos de las transacciones. Su objetivo es maximizar la recuperación de fondos de manera eficiente y profesional.

已翻译

赞
Jose Aristides Peres

Cobran?a
举报内容
Um especialista em cobran?a é reponsavel, pela manuten??o em dia da carteira de clientes da Empresa, assim como responsavel pro contribuir para a saúde financeira da mesma, colocando em caixa os valores n?o pagas com pontualidade .

已翻译

赞
Masibo Hillary

Managing Director at Belhil Collects Limited | Real Estate Property Managers and Agents | Debt Collection Services | Financial Advisor | Realtor
举报内容
Collections expert involve managing overdue payments from individuals or businesses. Professionals in this field work to recover outstanding debts by contacting debtors, negotiating payment plans, and employing various strategies to ensure timely repayment. They may also assess credit risks, analyze financial situations, and implement measures to minimize future delinquencies.

已翻译

赞

Call Center Administration

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

What does a collections specialist do?

1

2

3

4

5

1 Role and duties

2 Skills and qualifications

3 Challenges and risks

4 Benefits and rewards

5 Here’s what else to consider

Call Center Administration

给文章评分

感谢您的反馈

更多Call Center Administration相关文章

更多相关阅读内容

What does a collections specialist do?

1

2

3

4

5

1 Role and duties

2 Skills and qualifications

3 Challenges and risks

4 Benefits and rewards

5 Here’s what else to consider

Call Center Administration

给文章评分

感谢您的反馈

查看其他技能