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What do you do if you're a patient advocate with exceptional strategic thinking and decision-making skills?

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Patient advocates with exceptional strategic thinking and decision-making skills play a vital role in navigating the complex healthcare system. Your unique abilities enable you to analyze situations, anticipate challenges, and make informed choices that support the well-being and rights of patients. By leveraging these skills, you can create comprehensive care plans, negotiate with healthcare providers, and ensure that patients receive the best possible care.

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1 Assess Needs

As a patient advocate with sharp strategic thinking, your first step is to meticulously assess the patient's needs. This involves a deep dive into their medical history, current health status, and personal preferences. By doing so, you can identify the key issues that require immediate attention and those that might arise in the future. Your ability to forecast potential obstacles allows you to prepare a robust plan of action that addresses both the immediate and long-term needs of the patient.

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Joy Rosentel

RN, BC-AMB, CCM, CPHQ, Health Plan Clinical Operations Consultant.
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Creating a plan of action that the advocate thinks is right is very different than the one the patient will be invested in. The critical part of creating an actionable plan is finding out what's most important to the patient. What is their motivation for making the effort. The patient is in the driving seat, advocates are the navigators. No matter how great your strategic thinking is, if it's not important to the patient then it is often a back burner issue.

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Patricia Ripoll Ros

Presidenta Fundación VISIBLE | Humanizo proyectos de Salud | Experiencia paciente | #COVIDWarriors co-founder | Fundadora MamaTieneMigra?a | Chief Patient Officer | #Divulgadora Salud #Docente #Speaker Internacional
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La evaluación de necesidades de manera efectiva y sin sesgos es crucial, y no siempre se considera la inclusión real. El paciente debe formar parte esencial en el establecimiento del plan.

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2 Plan Strategically

With a clear understanding of the patient's needs, you can now employ your decision-making skills to craft a strategic plan. This plan should outline the steps necessary to achieve the patient's healthcare goals, taking into account their resources, insurance coverage, and any social or emotional support systems. You must consider multiple scenarios and be prepared to pivot your strategy as circumstances change, ensuring the patient's journey through the healthcare system is as smooth as possible.

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3 Communicate Effectively

Effective communication is crucial in your role as a patient advocate. You must convey complex medical information in a way that is understandable to patients and their families, enabling them to make informed decisions about their care. Additionally, you must also communicate with healthcare professionals to coordinate care and advocate for the patient's needs. Your strategic thinking skills are essential in negotiating and collaborating with various stakeholders to achieve the best outcomes for the patient.

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Anne Kim

Co-Founder and CEO at Array Insights
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As a patient advocate, effective communication is key ??. You need to break down complex medical info into understandable bits for patients and their families ??????????, helping them make informed decisions about their care ????. Also, communicate clearly with healthcare pros to coordinate and advocate for patient needs ???????. Your strategic thinking is crucial in negotiating and collaborating with various stakeholders to secure the best outcomes for patients ????. Keep up the great work!

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Patricia Ripoll Ros

Presidenta Fundación VISIBLE | Humanizo proyectos de Salud | Experiencia paciente | #COVIDWarriors co-founder | Fundadora MamaTieneMigra?a | Chief Patient Officer | #Divulgadora Salud #Docente #Speaker Internacional
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Además, es fundamental mantener una perspectiva objetiva y empática, evitando proyectar nuestras experiencias o juicios personales en las situaciones de otros pacientes, lo cual asegura un trato equitativo y profesional para cada individuo.

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4 Navigate Systems

Navigating the healthcare system can be daunting for many patients. Your role involves understanding the intricacies of healthcare policies, insurance plans, and treatment protocols. With your strategic thinking, you can guide patients through this maze, helping them understand their rights and the resources available to them. By making informed decisions at each step, you ensure that patients receive the care they need without unnecessary delays or financial burdens.

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Joy Rosentel

RN, BC-AMB, CCM, CPHQ, Health Plan Clinical Operations Consultant.
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It isn't the advocates job to decide what is important for the patient to understand. Healthcare is an autonomous model in the USA, nobody is deciding anything for the patient. As advocates it's important to share as much information as the patient is willing to receive. Educating patients on medical diagnoses, drugs, and treatment plans must be done by clinicians. There is no such thing as an 'honorary' nurse or doctor. The reason they are licensed is to protect the public from unsafe practices. This includes mis information. Lots of reasons for advocates to stay in their lane and they are all expensive if you don't.

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Patricia Ripoll Ros

Presidenta Fundación VISIBLE | Humanizo proyectos de Salud | Experiencia paciente | #COVIDWarriors co-founder | Fundadora MamaTieneMigra?a | Chief Patient Officer | #Divulgadora Salud #Docente #Speaker Internacional
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No es lo mismo estas decisiones en USA que en Espa?a u en otros países, pero apoyar este viaje es importante, ayudar a que entiendan lo que tienen delante y facilitar el camino, sin ser decisores, solo compartiendo con absoluta independencia. No se trata que hagan lo que hariamos nosotros.

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5 Educate and Empower

An important part of your role is to educate and empower patients. Using your decision-making skills, you identify the most crucial information patients need to know about their health and treatment options. You then provide this information in a clear and actionable way, empowering patients to take an active role in their healthcare decisions. By doing so, you help build their confidence and ensure they are partners in their care, rather than passive recipients.

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Patricia Ripoll Ros

Presidenta Fundación VISIBLE | Humanizo proyectos de Salud | Experiencia paciente | #COVIDWarriors co-founder | Fundadora MamaTieneMigra?a | Chief Patient Officer | #Divulgadora Salud #Docente #Speaker Internacional
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Mantener una posición neutral al educar y capacitar es muy importante. No se trata de nuestro caso, no se trata de replicar lo que hacemos nosotros, se trata de ayudar y apoyar a la toma de decisiones. No podemos pasar de decisiones paternalistas del profesional, a las decisiones influenciadas por otros pacientes.

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6 Advocate Relentlessly

Finally, as a patient advocate with superior strategic thinking and decision-making abilities, you relentlessly champion the patient's cause. Whether it's pushing for necessary treatments, ensuring that care is patient-centered, or fighting for the patient's legal rights, you are the steadfast ally in their corner. Your advocacy is informed by a comprehensive understanding of the patient's situation and a calculated approach to overcoming obstacles, ensuring that the patient's voice is always heard.

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Patricia Ripoll Ros

Presidenta Fundación VISIBLE | Humanizo proyectos de Salud | Experiencia paciente | #COVIDWarriors co-founder | Fundadora MamaTieneMigra?a | Chief Patient Officer | #Divulgadora Salud #Docente #Speaker Internacional
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No se trata de abogar sin descanso, se trata de saber en todo momento que tu voz es escuchada y su impacto puede tener mayor repercusión. Pero no implica que debas abogar por encima de tu propia salud o necesidades.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if you're a patient advocate with exceptional strategic thinking and decision-making skills?

1

2

3

4

5

6

7

1 Assess Needs

2 Plan Strategically

3 Communicate Effectively

4 Navigate Systems

5 Educate and Empower

6 Advocate Relentlessly

7 Here’s what else to consider

Patient Advocacy

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What do you do if you're a patient advocate with exceptional strategic thinking and decision-making skills?

1

2

3

4

5

6

7

1 Assess Needs

2 Plan Strategically

3 Communicate Effectively

4 Navigate Systems

5 Educate and Empower

6 Advocate Relentlessly

7 Here’s what else to consider

Patient Advocacy

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