What do you do if you're faced with a conflict that needs resolving?

Stay Calm: Remain calm and composed to approach the conflict with a clear mind. Avoid reacting emotionally, as this can escalate the situation. Define the Issue: Clearly define the specific issue or concern causing the conflict. Identify the underlying reasons or motivations behind each party's perspective. Listen Actively: Listen actively to the viewpoints of all parties involved in the conflict. Encourage open and honest communication, and give each person the opportunity to express their feelings and concerns without interruption. Seek Common Ground: Look for common ground or shared interests that can serve as a foundation for resolving the conflict. Identify areas of agreement or mutual goals that can be used to find a compromise.

BREATH. You cannot be prepared for everything, for every conflict. But you can prepare yourself that "anything" might happen and prepare how you will react. For instance by taking a deep breath.

When resolving conflicts, I prioritize understanding and empathy. I listen carefully to all perspectives, fostering trust and respect. Through open communication, I encourage stakeholders to express themselves without judgment. I employ various techniques to find creative solutions that satisfy everyone involved. I remain patient and adaptable throughout the process, viewing conflicts as opportunities for growth and relationship-building. Ultimately, I aim to transform discord into harmony through collaborative problem-solving.

Take the time to understand all perspectives involved, empathise with others' viewpoints, and acknowledge their feelings. Active listening fosters open communication and demonstrates respect for all parties involved. By listening attentively, you can uncover underlying issues, find common ground, and work towards a mutually beneficial resolution. Remember, effective conflict resolution starts with a willingness to listen and understand.

Yes, definitely assess the situation fairly and don't pay too much heed to the arguments. Because they are just sentences coming out of anger or haste. Just focus on the problem at the broader level and try resolving it by identifying the root cause of the conflict. Then you are good to go if you pass the judgement about the entire situation fairly!

CLOUDS EVAPORATION. A way to approach conflict with less emotions, and no judgement, is to rely on a process. The evaporating clouds is one possible, it helps to find a common point beyond the visible conflict.

Express your thoughts and concerns calmly and concisely, focusing on facts rather than emotions. Use "I" statements to express how the conflict impacts you personally and actively listen to others' perspectives. Clarify any misunderstandings and ensure everyone involved understands each other's viewpoints. By communicating clearly and openly, you create a foundation for constructive dialogue and collaborative problem-solving, leading to effective conflict resolution.

WIN WIN. You can also state clearly at the beginning that your principle is to find a win-win resolution to the conflict. It helps to set the tone.

It is key to stay open minded while developing solutions. Asking each party about what would be the ideal resolution would look and finding common ground can help make progress. My approach to brainstorming is to "pitch and detach". That means I pitch an idea and then detach from any hurt feelings over the idea being used or not. Making it a safe space to brainstorm makes it easier to spout off ideas. In some cases, bringing in a new set of eyes to look at the situation may be helpful, like a mediator.

Brainstorm potential resolutions collaboratively, considering the needs and interests of all parties involved. Offer actionable and practical suggestions that address the root causes of the conflict. Be flexible and open to compromise, seeking win-win outcomes whenever possible. By proposing solutions, you demonstrate proactive problem-solving and contribute to resolving the conflict constructively.

Hot tip: As soon as you have a plan in place, put it in your calendar! Populate every action that was agreed upon and set an alert so you don't fall behind on your part of the deal during check-ins. This also makes it easy to track all your activity at the end of the month/quarter/year and during annual reviews.

In my experience, it is easy to become terrified about potential conflict and difficult conversations, but often they aren't as bad as what we imagined. Our daydream of the worst case scenarios is often NOT our lived reality!

In conflict resolution, remain calm to think clearly. Approach the situation objectively and listen to all parties involved to understand different perspectives. Communicate openly, avoiding blame and focusing on the issue, not individuals. Seek common ground or mutual benefits as a starting point for negotiations. Be willing to compromise where possible, and establish agreed-upon action steps to resolve the conflict. Follow up to ensure the resolution is implemented and effective.