What do you do if you're dealing with Field Service Engineering devices that are challenging to use?

1 Identify the problem

The first step to deal with a challenging device is to identify the problem. You need to understand what the device is supposed to do, how it works, and what is causing the issue. You can use the device manual, online resources, or technical support to find out more information. You can also try some basic troubleshooting steps, such as checking the power supply, the connections, the settings, and the error codes. By identifying the problem, you can narrow down the possible solutions and avoid wasting time and resources.

2 Use the right tools

The second step to deal with a challenging device is to use the right tools. You need to have the appropriate equipment, software, and accessories to operate, test, and fix the device. You can use a multimeter, a screwdriver, a soldering iron, a laptop, a USB cable, or a software update tool, depending on the device and the problem. You should also have a backup plan in case the tools fail or are not available. For example, you can use a portable charger, a spare part, or a cloud-based service to ensure continuity.

3 Follow the best practices

The third step to deal with a challenging device is to follow the best practices. You need to follow the instructions, guidelines, and standards that apply to the device and the task. You can refer to the device manual, the manufacturer's website, the industry regulations, or the customer's specifications to find out the best practices. You should also document your work, report any issues, and communicate with your team and your customer. By following the best practices, you can ensure quality, safety, and compliance.

4 Seek help when needed

The fourth step to deal with a challenging device is to seek help when needed. You need to recognize when you are stuck, overwhelmed, or out of your depth and ask for assistance. You can consult your colleagues, your supervisor, your technical support, or your external experts to get advice, guidance, or support. You can also use online forums, blogs, videos, or podcasts to learn from other field service engineers who have faced similar challenges. By seeking help when needed, you can overcome obstacles, learn new skills, and build relationships.

6 Share your insights

The sixth step to deal with a challenging device is to share your insights. You need to share your findings, solutions, tips, or lessons with your peers, your organization, or your community. You can use reports, presentations, blogs, podcasts, or social media to communicate your insights. You can also use surveys, reviews, ratings, or testimonials to provide feedback to the device manufacturer or the service provider. By sharing your insights, you can contribute to the field service engineering profession and industry and help others who may face similar challenges.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?