What do you do if your warehouse operations are plagued by failure?

Metrics and BIs are wonderful, but they're only as good as the actions they drive. For the best situational awareness ensure that all stakeholders share the same understanding of what good, or exceptional performance looks like. Similarly, ensure that the bounds of poor performance are also established. Once all stakeholders agree on good and poor performance the expectation of what happens in both of those scenarios can be established. "Our inventory accuracy metric is below an acceptable threshold, action items incoming!"

Se as opera??es de armazém enfrentarem falhas, adote uma abordagem proativa: identifique causas raiz, ajuste processos, invista em tecnologia para automa??o, promova treinamento para a equipe, implemente sistemas de monitoramento em tempo real, estabele?a planos de contingência, e mantenha comunica??o aberta para rápida resolu??o. A análise constante, combinada com a??es corretivas e preventivas, permitirá melhorias contínuas e a resolu??o eficaz de desafios operacionais.

The single most effective way to analyze causes of failure within warehouse operations is to consider the desired result, and then take that with you when you travel to the area where the process is completing. If there is a failure in on-time delivery then travel to your shipping area and observe what's happening objectively. An Ohno circle is an excellent tool for this. Once careful observations have been completed ask questions, even questions that seem silly, and ask them associates at every level. Your doers are your process experts and the insights they can share are more valuable than any conference room charts or analysis.

Inevitably, you and your team will make a change or implement something that does not have the desired effect, or fails to deliver on expectations. Not only is it inevitable, understanding that failure will happen and that it's part of the continuous improvement process is essential for effective change management. The prework for overcoming failure is more important than anything else. As a project leader when bring your team together share clear expectations in a SMART goal format with the team, and then take the opportunity to acknowledge that you and your team may fail, but also that failure simply means you get another opportunity to implement another positive change.