What do you do if your volunteers are being difficult and uncooperative?

1 Understand Issues

When volunteers are being difficult, the first step is to understand the underlying issues. Engage in open dialogue, asking specific questions to uncover the root causes of their behavior. It's important to listen actively and empathetically, acknowledging their concerns without immediate judgment. Often, difficulties arise from misunderstandings, lack of clear instructions, or personal issues affecting their volunteer work. By identifying these factors, you can begin to address the problem constructively.

2 Open Communication

Maintaining open lines of communication is key in managing difficult volunteers. Schedule a meeting to discuss the issues at hand, ensuring that it's in a private and neutral setting to encourage openness. Clearly express your expectations and the impact of their behavior on the organization, but also give them the opportunity to voice their perspective. This two-way communication can lead to mutual understanding and a collaborative approach to finding a solution.

3 Set Boundaries

Establishing clear boundaries is crucial when dealing with uncooperative volunteers. Outline the specific behaviors that are unacceptable and the consequences of not adhering to these guidelines. It's important to be firm yet respectful, demonstrating that while their contributions are valued, disruptive behavior undermines the team's efforts and goals. Consistently enforcing these boundaries will help create a respectful and professional environment for all volunteers.

5 Realign Roles

Sometimes, the best solution for an uncooperative volunteer is to realign their role within the organization. Consider their skills, interests, and where they might be more effective or engaged. A change in responsibilities can reignite their passion and commitment, reducing friction and enhancing their contribution to the organization's mission. It's essential to handle this transition sensitively to avoid feelings of demotion or rejection.

6 Move Forward

If all attempts at resolution fail, it may be necessary to part ways with a difficult volunteer. This decision should not be taken lightly, but it's important to prioritize the overall health of the volunteer program. Ensure that the process is handled with dignity and professionalism, providing clear reasons for the separation and expressing gratitude for their past contributions. Moving forward allows both the volunteer and the organization to find better fits for their needs and goals.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?