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What do you do if your volunteer manager shows exceptional emotional intelligence?

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Discovering that your volunteer manager possesses exceptional emotional intelligence (EI) can be a game-changer for your organization. Emotional intelligence refers to the ability to perceive, control, and evaluate emotions – a critical skill in managing a diverse group of volunteers. When you notice that your volunteer manager is adept at reading the room, showing empathy, and effectively managing their own emotions as well as those of others, it's essential to recognize and nurture this talent for the betterment of the team and the organization's mission.

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Monwara Ali

I help Leaders become Trailblazers/?? CEO at Waltham Forest Community Hub (views are my own) / Director of Stow Inspire…
Janifer Dcruz

Empowering Social Change through Strategic CSR Leadership | Expert in Partnership Building, Volunteer Programs, and…

1 Recognize Talent

When you spot a volunteer manager with high emotional intelligence, the first step is to acknowledge their skill set. This recognition can be a simple verbal affirmation or a more formal acknowledgment in team meetings. By doing so, you validate their efforts and encourage them to continue utilizing their emotional intelligence to benefit the organization. It's also a chance for other volunteers to learn from their example, which can help foster a more emotionally intelligent team overall.

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2 Provide Opportunities

To leverage your volunteer manager's emotional intelligence, provide them with opportunities to lead initiatives that require a high degree of interpersonal skills. This could include conflict resolution, training new volunteers, or spearheading programs that demand a nuanced understanding of people's motivations and feelings. By assigning them roles that align with their strengths, you not only empower them but also enhance the effectiveness of your volunteer programs.

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3 Encourage Growth

Encouraging the professional development of your volunteer manager in the realm of emotional intelligence is crucial. This could involve offering them resources for further learning or sending them to workshops and seminars focused on EI. Investing in their growth shows that you value their contributions and are committed to helping them excel. As they enhance their skills, the organization reaps the benefits of a more emotionally savvy leader.

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Lou Carol Comley

Director of Customer Relations and Volunteer Services at Baptist Health Nursing and Rehabilitation Center
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You acknowledge and appreciate their contributions. Then offer more opportunities, possibly to help onboarding new volunteers.

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4 Foster Collaboration

A volunteer manager with high emotional intelligence can be instrumental in creating a collaborative environment. Encourage them to take the lead in team-building activities and to facilitate open communication among volunteers. Their ability to understand and manage emotions can help create a more cohesive and supportive team dynamic, which is vital for the success of any volunteer-driven project.

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Janifer Dcruz

Empowering Social Change through Strategic CSR Leadership | Expert in Partnership Building, Volunteer Programs, and Team Leadership
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When a volunteer manager demonstrates exceptional emotional intelligence, leverage their skills to foster a collaborative environment among volunteers. Encourage the manager to facilitate open communication, resolve conflicts effectively, and build strong relationships within the team. By promoting collaboration, you capitalize on the manager's emotional intelligence to create a supportive and cohesive volunteer community, leading to increased engagement and productivity.

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5 Set an Example

Utilize your volunteer manager's emotional intelligence as a benchmark for others. Encourage them to mentor fellow volunteers or staff members who could benefit from developing their own EI. This not only strengthens the team but also ensures that the organization has a sustainable culture of emotionally intelligent leadership. By setting an example through one individual, you can inspire a ripple effect that enhances the overall emotional acumen of your team.

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6 Reflect and Adapt

Finally, it's important to reflect on the impact that your emotionally intelligent volunteer manager has on the organization and to adapt your strategies accordingly. Regularly check in with them to discuss what's working well and what could be improved. Use their insights to refine your volunteer management practices and to create an environment where emotional intelligence is valued and utilized effectively.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Monwara Ali

I help Leaders become Trailblazers/?? CEO at Waltham Forest Community Hub (views are my own) / Director of Stow Inspire CIC / Founder of Ma Learning Institute / Motivational Speaker
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Where a Volunteer Manager shows exceptional emotional intelligence, it's a sign that your organisation needs to create opportunities for growth for that individual. The organisation should evaluate the individual's current role and find ways to fully utilise their skillset. Anybody who has strong emotional intelligence, is best suited to have line management responsibilities as a people's person. If this person's growth is not supported through promotional opportunities, they may end up leaving to go somewhere they feel more valued and stretched.

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What do you do if your volunteer manager shows exceptional emotional intelligence?

1

2

3

4

5

6

7

1 Recognize Talent

2 Provide Opportunities

3 Encourage Growth

4 Foster Collaboration

5 Set an Example

6 Reflect and Adapt

7 Here’s what else to consider

Volunteer Management

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What do you do if your volunteer manager shows exceptional emotional intelligence?

1

2

3

4

5

6

7

1 Recognize Talent

2 Provide Opportunities

3 Encourage Growth

4 Foster Collaboration

5 Set an Example

6 Reflect and Adapt

7 Here’s what else to consider

Volunteer Management

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