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What do you do if your travel and tourism team members are disengaged?

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Disengagement is a common challenge for travel and tourism teams, especially in times of uncertainty, stress, or change. When your team members feel detached, unmotivated, or dissatisfied with their work, they may perform poorly, deliver subpar service, or even quit. This can have negative impacts on your business goals, customer loyalty, and team morale. So, what can you do to re-engage your travel and tourism team members and help them thrive? Here are some tips to consider.

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1 Communicate clearly and frequently

Communication is key to keeping your team members informed, aligned, and valued. Make sure you communicate your vision, expectations, and feedback regularly and transparently. Use different channels and formats, such as emails, meetings, newsletters, or videos, to reach your team members and cater to their preferences. Encourage them to share their ideas, opinions, and concerns with you and with each other. Listen actively and empathetically, and acknowledge their contributions and achievements.

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2 Provide training and development opportunities

Travel and tourism is a dynamic and competitive industry that requires constant learning and adaptation. To keep your team members engaged, you need to provide them with opportunities to enhance their skills, knowledge, and competencies. This can include formal training courses, online learning platforms, mentoring programs, or job rotations. Show them how their development is linked to their career goals and the success of the business. Recognize their progress and reward their efforts.

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Komal Rani

Director at Mornis International LLP
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If any team member is disengaged or distracted, my first step is to speak to him/her and deeply understand the problem. This is not just for Travel and tourism team but almost every domain faces this. For this the talking, understanding, developing key skill, updating regularly about the market, discussing, developing a team spirit becomes important. Sometimes, strictness works, sometime discussion outside cubicle.

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3 Foster a positive and supportive culture

A positive and supportive culture can boost your team members' engagement, satisfaction, and well-being. Create a culture that values diversity, inclusion, collaboration, and innovation. Celebrate your team's achievements and milestones, and show appreciation for their hard work. Provide them with flexible and remote work options, if possible, to balance their personal and professional lives. Promote healthy habits and practices, such as physical activity, mindfulness, or stress management. Address any issues or conflicts promptly and constructively.

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4 Empower and involve your team members

Your team members are more likely to be engaged if they feel empowered and involved in their work. Give them autonomy and responsibility to make decisions, solve problems, and implement changes. Delegate tasks and projects that match their strengths, interests, and potentials. Involve them in planning, goal-setting, and evaluation processes. Ask for their feedback and suggestions on how to improve your products, services, or processes. Show them how their work makes a difference and contributes to the bigger picture.

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5 Create fun and meaningful experiences

Travel and tourism is an industry that revolves around creating fun and meaningful experiences for customers. Why not do the same for your team members? Organize fun and creative activities that foster team bonding, learning, and enjoyment. These can include team outings, games, quizzes, contests, or social events. You can also create meaningful experiences by connecting your team members with your customers, partners, or community. For example, you can invite them to join customer feedback sessions, partner events, or volunteer activities.

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Hamza Rehan

Founder @The Persuaders
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As a team leader, your job is to make your team happy with their work. Engage them in discussion and give them a chance to contribute as much as possible. Arrange fun activities, workshops and social gatherings for them. It makes them productive, participating and creative with their work.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Bhawneesh Goyal

Lead, Finance & Accounting at Innova Solutions (formerly ACS Solutions)
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If your travel and tourism team members are feeling disengaged, it's essential to address this issue to boost morale and productivity. One effective way to tackle disengagement is by fostering a positive work culture within the team. Encourage open communication, provide opportunities for feedback, and show appreciation for their hard work. Creating a supportive and inclusive environment can help re-engage team members and improve overall team dynamics.

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What do you do if your travel and tourism team members are disengaged?

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1 Communicate clearly and frequently

2 Provide training and development opportunities

3 Foster a positive and supportive culture

4 Empower and involve your team members

5 Create fun and meaningful experiences

6 Here’s what else to consider

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