What do you do if your tour guide lacks the key qualities for success in the Travel and Tourism industry?

I have first respect, listen then if his knowledge or attitude not that perfect, I should open dialogue to start exchange with him some extra information as if we are learning from each other, may high light some good tools or references to enhance their skills as advise.

Identifying the specific shortcomings allows you to address the issue more directly. It's important to approach this step with a constructive mindset, focusing on the behavior rather than the person

Regular discussions with team members are always beneficial, it gives us the opportunity to understand and work on what is needed to achieve our given tasks. Also, it is equally essential to provide environment to the team members where they can feel safe to discuss their issues.

One Time at Work: A new tour guide struggled to manage large groups. We implemented role-playing exercises to improve crowd control techniques and communication strategies, which significantly enhanced their performance. In My Experience: Tour guides are the heart of the travel experience. To ensure guest satisfaction, it's crucial to address any skill gaps they might have. One Thing I've Found Helpful: Provide ongoing coaching and development opportunities. Targeted training programs, mentorship from experienced guides, or even feedback sessions with past guests can all be valuable tools to refine their skills and elevate their tours.

Depends on the tour guides experience in conducting tours. One must provide them with feedback of their observations and key areas of improvement for them to learn understand and get better with time. However if it’s an experienced and knowledgeable person just getting by they must be notified and improve or be terminated or it would affect the reputation of the business!

Giving a positive comment with the intention of helping the person who needs it, in this case the guide, can always be done directly, always making it clear that the intention is to help and not criticize, highlighting the critical points so that they can improve in those aspects. , whether it is the presentation, the customer service or the information provided, as far as possible it is only for the guide, because if it is done in front of the tourist public the guide may lose importance in the eyes of others and make the experience is negative for everyone.

Para tratar a insatisfa??o com um guia de turismo, a comunica??o deve ser direta e respeitosa, sempre em privado com a equipe do projeto. Apresente as reclama??es e elogios ao guia, obtidos nas pesquisas de satisfa??o, discutindo onde ele pode ter errado e buscando melhorias. Utilize recursos e cases de sucesso da empresa e de concorrentes para que ele compreenda as necessidades e siga o padr?o desejado. Dessa forma, todos podem trabalhar juntos para alcan?ar maior eficiência e qualidade.

Constructive feedback by experts in the guide training is essential but it makes no sense without the proper professional training. You teach me guiding skills and practicals first of all and then assess me and give feedback on my strong and weak points to improve. This is Continuous Professional Developement-CPD

It is clear that leaving the comment to the guide with whom you are doing the visit or carrying out the activity is the best way for him to improve. If you do not speak directly with him, you are going to speak with the higher position, which may lead to a lack of empathy on the part of the guide. of the client not wanting to make known the reasons why they want to go to a superior, it is best to be direct and leave clear feedback and always with the intention of helping so that future travelers have a 10-point experience.

I would take opinions of all guest, whats their interest to look at, after summary of all, design the plan of action, day to day sightseeings with inputs from local guide. Take care of travelers, kids, comfort to walk, food, water...Along.

Pós-viagem, n?o adianta ser exigente ou reclamar; a viagem já passou, e os recursos para aquele momento já foram utilizados. Portanto, é crucial resolvermos os problemas o quanto antes. Fale com o guia! Uma conversa sincera pode mudar o contexto. Tanto o turista quanto o guia têm o mesmo objetivo: proporcionar uma boa experiência e satisfa??o. Converse, mostre seu ponto de vista e busque alternativas com o guia. Pe?a para ele levar a situa??o aos seus superiores o quanto antes, pois esse é um canal direto com a empresa. A comunica??o e a busca conjunta por solu??es s?o essenciais para melhorar a experiência da viagem. Podendo reverter ou amenizar as críticas futuras que impactaram na venda de novas experiências!

O planejamento é crucial. Durante essa fase, comunique ao fornecedor suas expectativas e decep??es. Um guia de turismo que n?o atende suas necessidades pode ser frustrante, seja por diferen?as culturais, idioma ou itinerários rápidos.As vezes resumos s?o apresentados devido a quantidade de atrativos a serem apresentados! E já que n?o deu certo, sua expectativas n?o foram alcan?adas, durante o passeio, registre fotos, vídeos e aproveite o momento ao máximo. Interaja com o guia com calma e sinceridade. Registre suas decep??es de forma lógica, sem ataques pessoais. Converse depois, mostre fotos com alguém para refletir sobre a viagem. Aproveite ao máximo a experiência e busque alternativas tecnológicas para tentaramenizar a situa??o!

Self guided exploration, will help when embarking to a destination you have never been try making your research before getting to the place read more about their roads, make use of google map instead of complaining and getting bored about the journey, you can help yourself with guiding yourself. Google is your friend know that .

Certains contextes ne permettent pas l'auto-guidage. Dans les pays en voie de développement, le tourisme est une source importante de travail. Le métier de guide est une opportunité pour les jeunes et les femmes pour parler avec des étrangers et avoir un métier mieux rémunéré. Même s'il n'est pas autant formé que le tourleader étranger, il est un intermédiaire important pour rapprocher le visiteur des communautés locales, tout en veillant à ses attitudes bienveillantes.

For the moment the AI travel planning and advising is full of errors and Google is often wrong in directions and info updates. Errors in opening times of sites, museums, errors in self-driven routes and visits, hotels and restaurants that are closed for years, so it can lead to a total trip disaster, if no local expert like driver, tourist guide, and agency advisor is involved. We've seen it again and again.

Nothing better than doing your own research and exploring the places you visit. Depending completely on someone else can be risky.

As a tour guide myself for many years, working free lance and now as founder of a travel company; I agree that identifying the issue is key and providing feedback privately to the guide is the way to go. Most of the time tour guides don't know how to express themselves effectively, especially at the beginning of their career. It takes experience to gain attributes that they don't get in training, such as: reading your audience, learning when to talk and when to stop, what kind of information your group is really interested? How to make the tour more interactive? Currently, many tour guides are dealing with a lot of post-pandemic trauma, so their stress levels, anxiety or even depression are there impacting negatively their performance.

If your tour guide lacks the key qualities for success in the Travel and Tourism industry, it's important to provide them with constructive feedback and opportunities for training and development. Offering guidance on essential skills such as communication, cultural sensitivity, and customer service can help them improve their performance and better meet the expectations of travelers. Additionally, emphasizing the importance of professionalism and a passion for travel can motivate them to enhance their abilities and excel in their role as a tour guide.

Encourage them to seek opportunities for self-improvement, whether through reading industry-related books and articles, attending seminars or conferences, or participating in online courses.