What do you do if your temporary and contract work experience isn't highlighted in a CRM job interview?

1 Emphasize your skills and results

One of the main benefits of temporary and contract work is that it allows you to learn and apply a variety of CRM skills across different industries and projects. Instead of focusing on the duration or frequency of your assignments, emphasize the skills and results that you have developed and delivered in each role. Use specific examples and metrics to demonstrate how you have used CRM tools, strategies, and best practices to improve customer satisfaction, retention, and loyalty. Highlight any CRM certifications, trainings, or awards that you have earned or completed during your temporary and contract work.

3 Highlight your network and references

A third benefit of temporary and contract work is that it helps you build a network and references of CRM professionals, clients, and employers. You can use your network and references to support your CRM job application and interview. Ask your previous managers, colleagues, or customers to provide you with positive testimonials or recommendations that showcase your CRM skills and performance. Use your network to find out about new CRM job opportunities, trends, and insights. Mention any CRM associations, groups, or events that you have joined or attended during your temporary and contract work.

4 Address any gaps or concerns

A potential drawback of temporary and contract work is that it may create some gaps or concerns in your CRM career history. You may have periods of time when you were not working on any CRM projects, or you may have taken on assignments that were not directly related to CRM. To address these issues, be honest and transparent with the hiring manager. Explain the reasons for any gaps or deviations in your CRM work experience. Emphasize any CRM-related activities or learnings that you have pursued during those times, such as taking online courses, reading blogs, or volunteering for CRM causes. Show that you are committed and passionate about CRM as a career.

5 Prepare for common questions

Finally, to ace your CRM job interview, you need to prepare for some common questions that the hiring manager may ask you about your temporary and contract work experience. For example, they might inquire why you chose to work as a temporary or contract CRM employee. You can respond that you wanted to gain exposure and experience in different CRM domains, industries, and projects, as well as enjoy the flexibility and variety that temporary and contract work offered you. Additionally, they may ask how you manage your time and prioritize your tasks as a temporary or contract CRM employee. You can explain that you set clear and realistic goals, deadlines, and expectations with your managers, clients, and team members. Moreover, you use effective CRM tools, methods, and techniques to organize, track, and report your progress and results. Lastly, they may ask how you handle feedback and criticism as a temporary or contract CRM employee. You can explain that you listen carefully, respectfully, and objectively to the comments and suggestions that you receive from your managers, clients, and customers. Plus, you use feedback and criticism as an opportunity to improve your CRM skills, performance, and outcomes.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?