What do you do if your Telecommunications Systems performance evaluation methods are outdated?

We get this step wrong, rest of the actions will fall flat. Talking to every foot on the floor is critical. Every feedback & data is key in evaluating the current situation, however grim or great. Most Organisations fail to drill down till the last customer facing employee in a Telco, to understand the ground reality. Customer feedback in terms of Voice of Customers or Net Promoter Scores can provide great insights into performance & market perception, which are all entangled.

Assessing your needs is a key step to addressing the issue. Understanding your needs is critical, it is very easy to over engineer a solution and break the bank. Sometimes building your own fiber ring makes sense, other times leasing fiber makes more sense. Be thorough and understand your current needs and your growth over the next 5 years. Your solution will be a better fit technically and financially.

Planning to evaluate the performance as per the latest industry standards and trends on a periodical basis is crucial to ensure the telecom system not only meets the current requirements but also forecasts future growth requirements. Timely assessments of the KPIs and their evaluation methods should be a policy which should be executed at least quarterly basis.

To modernize your telecommunications system performance evaluation, start by identifying outdated methods. Research current industry standards and consult experts for guidance. Update metrics to include factors like latency and packet loss. Invest in advanced monitoring tools for real-time insights. Automate processes to streamline evaluation. Train staff on new methods. Finally, foster a culture of continuous improvement to stay ahead in the evolving telecom landscape.

"When you realize that your Telecommunications Systems performance evaluation methods are outdated, it's important to update them to stay effective in today's fast-changing tech environment. Start by thoroughly assessing your current evaluation criteria and metrics to identify areas for improvement. Collaborating with teams and experts across different fields can bring in fresh ideas and perspectives. Using modern tools like analytics platforms and real-time monitoring systems can also help enhance the accuracy and efficiency of your evaluations. By embracing change and adapting to the evolving telecom landscape, you can ensure that your evaluation methods remain relevant and valuable for driving organizational success."

There is information overload at the moment, but it's key not to overlook Industry trends. Keeping a tab through Telco forums, conferences, webinars, whitepapers, research publications will provide the theoretical knowledge to be at pace. Being open to the market, engaging with key Vendors, consultants/industry experts throw in choices whether the theoretical expertise is accessible as tech on the ground, if so what are their impacts to the current systems & processes. Industry reports & survey can also be used to bridge the theory & practice.

Siempre digo que actualizarse es educarse, aprender cosas nuevas. La tecnología no llego para estancarse, sino por el contrario va a paso veloz, super rapido y en estos tiempos mas con la inteligencia artificial, es por eso que nosotros debemos de ir a la par y no quedarnos atrás ya que si no, nos arrasan y no seria conveniente. Debemos preparanos cada dia mas, porque el tema de la tecnología es infinita.

Think of this research phase as exploring uncharted territory. Just as a seasoned explorer would study maps and gather intelligence before embarking on a journey, delving into the latest trends and practices in telecommunications performance evaluation equips you with the knowledge needed to navigate the evolving landscape of technology. By immersing yourself in industry forums, webinars, and publications, you're essentially tapping into a treasure trove of insights and experiences shared by fellow adventurers in the telecommunications realm. This wealth of information will not only broaden your horizons but also empower you to adopt cutting-edge tools and methodologies that can elevate your system's performance to new heights.

Research+ Analyze+ process + Iterate will give result/output Follow best practices. Participate in industry forums and gather new information and data points. Before you fail, gather and train for possible failure scenarios

New tools bring new capabilities Good to align with the market and trends, it will help to solve markets pain problems. It's good to be participate and lead in the race to solve problems Always thoroughly read and train with the tools , new tools should not be a bottle necks to delivery

With advent of AI there are advanced Network Monitoring Tools, Predictive Maintenance systems, Network Optimisation solutions, Call Quality & Security monitoring systems, Customer experience enrichment platforms & Virtual Assistance. AI powered Performance Analytics can keep a tab on overall efficacy & benchmark against industry standards.

Además de lo anterior explicado por ustedes, las herramientas de actualización debería dar respuestas rápidas, y como siempre digo con inteligencia artificial mas todavía. Las herramientas de actualización deben ayudar respuestas oportunas a soluciones y análisis de diagnósticos avanzados.

Updating your evaluation tools is like equipping your team with state-of-the-art gear for a challenging expedition. Just as seasoned adventurers invest in high-quality equipment to navigate rugged terrain and unpredictable weather, investing in modern software with real-time analytics and advanced diagnostics empowers you to conquer the ever-changing landscape of telecommunications. These tools act as your compass, guiding you through the complexities of network performance and enabling you to detect and address issues before they escalate. Moreover, by prioritizing scalability and adaptability, you're essentially future-proofing your arsenal, ensuring that your tools remain effective in the face of emerging technologies and industry trends

Keep the team on their toes with the new changes happening around in the market. Create room for fail and hands on . Initial failings are totally fine and gives good and long experience to the team. Motivate for challenges, sail with the team in every small milestone and failures

People form the major building block of any Organisation's efficient functioning. Tech workshops & hands on training with various tools is a must do exercise. This should in line with the training requirement, followed by feedback on the new tools, it's effectiveness to the Organisation's set up & goals. Training exercises should engage the staff in providing productive & positive outcome rather than making them feel burnt out. Upskilling will needs to be rewarded, to keep the team motivated through the change or transformation.

View training as the crucial bridge between aspiration and achievement. Just as a skilled coach hones the abilities of athletes through rigorous practice and guidance, implementing a comprehensive training program equips your team with the skills and knowledge needed to excel in the realm of performance evaluation. By offering hands-on sessions, workshops, and continuous learning opportunities, you're essentially sculpting a team of proficient navigators, ready to chart the course towards enhanced system performance. Moreover, fostering a culture of motivation and empowerment ensures that your team doesn't just adapt to the changes but embraces them as catalysts for growth and success.

These are some methods when used can solve problems of outdated telecom systems andb remain competetive: 1. Upgrade Hardware to improve performance and reliability. 2. Update Software Install the latest software updates to enhance security, add new features, and improve system functionality. 3. Migration to services to Cloud for scalability, flexibility, and cost-effectiveness. 4. Virtualization Implement VM to consolidate hardware resources, reduce costs, and improve system management. 5. Automation Implement automation tools to streamline processes, reduce manual intervention, and improve efficiency 6. Security Enhancement Enhance security measures to protect the system from cyber threats and ensure data privacy.

Think of progress monitoring as fine-tuning an instrument to ensure it produces harmonious melodies. Just as a skilled musician adjusts their instrument to maintain perfect pitch, regularly reviewing and refining your evaluation process ensures that it remains finely tuned to meet your objectives. By collecting feedback from your team on the effectiveness of the new tools and procedures, you're essentially gathering valuable insights that serve as the sheet music for continuous improvement. This iterative approach not only safeguards the performance of your telecommunications system but also empowers it to resonate with the ever-changing rhythms of technology and customer needs.

Este sistema es esencial y vital en un proveedor de servicios con una demanda de clientes indiferentemente sea alta, media o baja, porque al final todos son importantes. Y lo que se quiere es en si, es tener un sistema de control centralizado y si es posible automatizado que pueda llevar un control total y que informe

Perfect system deducts failure and guide to success. It solves minor issues and in some time major issues too. Get feedback and update system regularly. An ideal system should not be a permanent one, it's always changing and adapting

While Organisations can transform their systems & upskill their personnel with one decision, there should be continuous improvement. A 360 degree approach of periodical checks, feedback & upgrades will keep the systems, process & people at pace with industry tech.

Incluso de puede hacer un programa o crear una base de datos que supervise y luego agende e informe sobre los temas de actualización, bien sea a nivel de software o hardware y tener pronta y oportuna respuesta

I would start searching available solutions in the market. Asking top vendors to propose the high end technology available. From there I would analize proposals together with the internal stakeholders (IT, customer service,...). Generating our own requirement. Back to the market and select the best vender/system/service.

Set Objectives. Be the first to add your personal experience. . These should be SMART:?Specific, Measurable, Achievable, Relevant, and Time-bound. For example, if you're aiming to improve your knowledge in VoIP (Voice over Internet Protocol) technology.