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What do you do if your team is struggling to reach consensus?

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When your team is struggling to reach consensus, it can be a real roadblock to progress. This situation is common in collaborative environments, where diverse opinions and approaches can lead to stalemates. As someone facilitating team dynamics, it's crucial to navigate these challenges effectively. The goal is not just to reach an agreement but to do so in a way that respects all team members' contributions and maintains a positive working atmosphere. In the following sections, you'll find strategies to help your team move past impasses and towards a productive resolution.

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1 Identify Issues

Understanding the root cause of why your team can't reach consensus is the first step. Encourage an open discussion where everyone can express their views and concerns without judgment. This process helps to identify any misunderstandings or conflicting objectives that may be hindering progress. Remember, it's important to listen actively to what each team member has to say and validate their perspectives. Once you've pinpointed the issues, you can begin to work towards a resolution that takes all viewpoints into account.

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Angela Caroline Figueiredo

Gest?o Jurídica | Governance Officer | Governan?a Corporativa | Direito Societário
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To achieve this kind of facilitation among team members, the manager needs to have an encouraging attitude towards the ideas and opinions of that team, or the employees will not feel comfortable or engaged in providing effective contributions. Once the manager adopts this form of leadership, the next step is to coordinate discussions with the team, mapping out points of agreement and disagreement. Once these points are mapped out, there is an opportunity to bring the team to reflect and argue their viewpoints in order to achieve the best result for the company.

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2 Encourage Dialogue

Promoting open and honest dialogue is key when your team is at an impasse. Create a safe space where team members feel comfortable sharing their thoughts and feelings. Use facilitation techniques such as round-robin sharing or silent brainstorming to ensure everyone has a voice. It's essential to foster an environment of mutual respect, where different opinions are not only tolerated but valued. This approach can help break down barriers and encourage a more collaborative mindset.

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3 Explore Alternatives

When consensus seems out of reach, exploring alternative solutions can be incredibly beneficial. Encourage your team to think outside the box and consider different perspectives. This might involve breaking down the problem into smaller parts or looking at the issue from a new angle. The aim is to generate a range of options that could satisfy everyone's needs and interests. By broadening the discussion, you may find a novel solution that was not initially apparent.

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4 Build Understanding

Building a shared understanding among team members is crucial for reaching consensus. Use techniques like paraphrasing or summarizing to ensure everyone has a clear grasp of the different positions and underlying reasons for them. This process helps to clarify any confusion and aligns the team on the key facts and opinions. When everyone understands each other's perspectives, finding common ground becomes much easier.

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5 Make Decisions

Decision-making is the ultimate test of whether your team can reach consensus. If the previous steps have been successful, your team should be ready to make a collective decision. Use decision-making methods like majority vote, consensus, or a decision-making matrix to guide the process. It's important to agree on a method beforehand and commit to supporting the outcome, even if it's not everyone's preferred choice. This step solidifies the team's progress and sets a precedent for future collaboration.

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Christie Goff

Operations Lead Analyst Training Facilitator at Evernorth Health Services
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One thing I’ve found helpful is to consider a compromise; take the best points from all views. Come together in a way that endures everyone has been heard in some way.

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6 Reflect and Learn

After reaching a consensus, take time to reflect on the process with your team. Discuss what worked well and what could be improved for next time. This reflection is an opportunity for learning and growth, which can enhance your team's ability to collaborate effectively in the future. Encourage team members to share their insights and takeaways, reinforcing the value of the experience and the importance of working together towards common goals.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your team is struggling to reach consensus?

1

2

3

4

5

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1 Identify Issues

2 Encourage Dialogue

3 Explore Alternatives

4 Build Understanding

5 Make Decisions

6 Reflect and Learn

7 Here’s what else to consider

Team Facilitation

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What do you do if your team is struggling to reach consensus?

1

2

3

4

5

6

7

1 Identify Issues

2 Encourage Dialogue

3 Explore Alternatives

4 Build Understanding

5 Make Decisions

6 Reflect and Learn

7 Here’s what else to consider

Team Facilitation

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