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What do you do if your team is struggling with inclusivity and accessibility when using new technology?

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When your team encounters difficulties with inclusivity and accessibility while adopting new technology, it can be a challenging hurdle to overcome. As a leader, it's crucial to address these issues promptly and effectively to ensure that all team members can contribute fully and feel valued. This article will provide you with strategies to enhance inclusivity and accessibility within your team during technological transitions, fostering a more collaborative and productive environment.

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Sharad Dinakar

Process Lead | LM1 | Lloyd's of London | LMA

1 Assess Needs

Begin by conducting a thorough assessment of your team's diverse needs. Engage in open dialogue to understand the specific challenges faced by each member, especially those with disabilities or who may be less tech-savvy. By identifying the barriers to inclusivity and accessibility, you can tailor your approach to address these issues directly. This process not only helps in pinpointing the exact areas of concern but also demonstrates your commitment to creating an inclusive environment.

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Sharad Dinakar

Process Lead | LM1 | Lloyd's of London | LMA
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I would conduct an assessment of our current practices to identify areas where inclusivity and accessibility are lacking. This could involve reviewing our technology platforms, software interfaces, and design processes to pinpoint any barriers to access.

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2 Provide Training

Once you've identified the needs, invest in comprehensive training programs. Ensure that these sessions cater to different learning styles and abilities, and cover the necessary skills for using the new technology effectively. By providing support and resources, you can empower all team members to overcome their initial discomfort and become proficient with the new tools. This proactive approach can significantly reduce feelings of exclusion and boost overall confidence.

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Sharad Dinakar

Process Lead | LM1 | Lloyd's of London | LMA
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I would start by raising awareness about the importance of inclusivity and accessibility in technology. Many team members might not be fully aware of the challenges faced by individuals with different abilities, so providing education and training sessions can help them understand the significance of designing with inclusivity in mind.

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3 Adapt Tech

Adapting technology to meet diverse needs is essential for inclusivity. Work with your IT department or external vendors to customize software and hardware configurations. This may include text-to-speech functions, screen magnification, or alternative input devices. By making technology accessible to everyone, you prevent the creation of a divide within your team and ensure that all members have equal opportunities to succeed.

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4 Foster Dialogue

Fostering open dialogue is key to addressing inclusivity and accessibility issues. Encourage team members to share their experiences and suggestions for improvements. This not only helps in identifying unforeseen challenges but also promotes a culture of empathy and understanding. By valuing everyone's input, you create a collaborative atmosphere where solutions are generated collectively.

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5 Implement Feedback

Acting on the feedback received is crucial for continuous improvement. Implement changes based on the suggestions and concerns of your team members. This could involve adjusting workflows, providing additional support, or revisiting the choice of technology. Regularly review the effectiveness of these changes and maintain an open channel for ongoing feedback to ensure that your team's needs are consistently met.

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6 Monitor Progress

Finally, it's important to monitor progress and make adjustments as necessary. Track how well the new technology is being adopted and whether the inclusivity and accessibility measures are effective. Regular check-ins with your team will help you gauge the impact of your efforts and allow for timely interventions if any issues persist. By staying vigilant, you can ensure that your team remains cohesive and inclusive as it navigates new technological landscapes.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your team is struggling with inclusivity and accessibility when using new technology?

1

2

3

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1 Assess Needs

2 Provide Training

3 Adapt Tech

4 Foster Dialogue

5 Implement Feedback

6 Monitor Progress

7 Here’s what else to consider

Team Leadership

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What do you do if your team is struggling with inclusivity and accessibility when using new technology?

1

2

3

4

5

6

7

1 Assess Needs

2 Provide Training

3 Adapt Tech

4 Foster Dialogue

5 Implement Feedback

6 Monitor Progress

7 Here’s what else to consider

Team Leadership

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