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What do you do if your team members are not meeting their delegated tasks and responsibilities?

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Managing a team where members are not meeting their tasks and responsibilities can be challenging, especially in the realm of community outreach where collaboration and reliability are key to success. You might find yourself in a situation where despite clear expectations and the delegation of tasks, some team members are falling short. This can lead to project delays, decreased morale, and ultimately, a failure to achieve the outreach goals. It's crucial to address these issues promptly and effectively to ensure that your team remains on track and that your community outreach efforts are successful.

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1 Assess Situation

Before jumping to conclusions, take time to assess the situation thoroughly. Consider whether the expectations were clearly communicated and if the team members have the necessary resources and support to complete their tasks. Sometimes, what appears to be negligence might actually be a result of misunderstanding or lack of ability. Engage in a dialogue with your team to uncover any underlying issues. This will help you gain a better understanding of the situation and guide you on the next steps to take.

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Alicia Jones

Clinical Outreach Manager at Charlie Health | Championing Mental Health Solutions for Adolescents and Young Adults
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I encourage leaders to take a moment to assess the situation before speaking to the team member. If they are missing deadlines, first assess whether the deadline you assigned was reasonable at their current skill/experience level. Also check to see if the team member has asked for directions to be given in a certain way. For example, some people prefer to have tasks communicated in writing so they can refer back to it. Once you have assessed if there is anything on your end that might need to be addressed, then approach the team member for an open conversation to see if they have any ideas on changes that could be made moving forward.

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Irene Athieno
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Assessment helps handle the problem from the roots there by drawing right measures to fetch good results in the organization by the end of the day.

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2 Open Dialogue

Having an open dialogue is essential when addressing non-performance in a team. Approach the team member in question with a non-confrontational attitude and express your concerns regarding the unmet responsibilities. Encourage them to share their perspective and listen attentively to any challenges they might be facing. This conversation can lead to mutual understanding and often reveals if the issue is a lack of motivation, personal problems, or if they are overwhelmed with their workload.

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Alicia Jones

Clinical Outreach Manager at Charlie Health | Championing Mental Health Solutions for Adolescents and Young Adults
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This is one of the many reasons fostering a solid working environment is critical for leaders. Ideally, you will have established a trusting work environment where team members know they can openly discuss challenges they are facing before any significant challenges come up. Ensure that the team member knows that this is a non-confrontational environment by approaching them with empathy and a willingness to understand their perspective.

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Irene Athieno
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Open dialogue helps the team leads and members be able to freely express themselves, talk about their strengths and weaknesses, it's most times from the weaknesses that poor performance sprouts.

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3 Provide Support

After identifying the root of the problem, offer the necessary support and resources to help your team members fulfill their responsibilities. This could involve additional training, adjusting workloads, or providing access to better tools. Empowering your team not only helps in resolving current issues but also prevents future lapses in meeting responsibilities. Remember, support from leadership is often a key motivator for team members to improve their performance.

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4 Set Expectations

Clear communication of expectations is critical for team accountability. Reiterate the importance of each member's role in achieving the team's goals and how their tasks contribute to the wider community outreach objectives. Setting specific, measurable, achievable, relevant, and time-bound (SMART) goals can provide clarity and a sense of direction. Ensure that each team member understands what is expected of them and by when.

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Mumtaz Mehsud

Public Outreach, Community Development, Program and project management, State Citizen Dialogue and Inclusive Governance, CSO engagement, Social mobilization, Rural and Institutional Capacity Development.
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I practically did the following 1. Develop a close rapport and liaison with staff, get them into confidence and put myself as support mechanism, not as supervisory attitude. 2. Set with them, jointly visited their activties and assess their strength and weaknesses formally and informally. 3. Met informally after office work. It develop rapport and trust and feelings of freinds, not as supervisor. 4. Have removed their fears and practically observe and appreciate their achievements 5. Creat a space for giving feedback and technical guidance 6. Have develop a plan and track system of the activity 7. They felt responsibilities and performed well. It improve their per fiance and achieve our targets

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5 Monitor Progress

Monitoring progress is a proactive way to ensure that tasks are being met. Establish regular check-ins or progress reports to keep track of each team member's contributions. This not only helps in identifying any issues early on but also provides an opportunity for recognition of those who are consistently meeting their responsibilities. Regular monitoring demonstrates your commitment to the team's success and keeps everyone accountable.

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6 Adjust Strategy

If, despite all efforts, some team members continue to underperform, it may be necessary to adjust your strategy. This could involve redistributing tasks among the team, providing additional training, or in some cases, reevaluating the team member's fit for their role. It's important to make these adjustments with sensitivity and fairness, ensuring that the team remains cohesive and focused on the community outreach mission.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your team members are not meeting their delegated tasks and responsibilities?

1

2

3

4

5

6

7

1 Assess Situation

2 Open Dialogue

3 Provide Support

4 Set Expectations

5 Monitor Progress

6 Adjust Strategy

7 Here’s what else to consider

Community Outreach

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What do you do if your team members are not meeting their delegated tasks and responsibilities?

1

2

3

4

5

6

7

1 Assess Situation

2 Open Dialogue

3 Provide Support

4 Set Expectations

5 Monitor Progress

6 Adjust Strategy

7 Here’s what else to consider

Community Outreach

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