What do you do if your team members in After-Sales are resistant to building strong relationships?
Navigating resistance within your after-sales team can be a daunting task, especially when it comes to fostering strong customer relationships. This crucial aspect of customer service can make or break your business's reputation and customer loyalty. If you're facing pushback from your team, understanding the root causes and addressing them with empathy and strategic planning is key. Let's explore some effective strategies to overcome this challenge and build a more cohesive, customer-centric team.