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What do you do if your team lacks trust and respect?

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Trust and respect are essential for any team to work effectively and achieve its goals. However, sometimes these qualities may be lacking or damaged due to various factors, such as poor communication, conflicting expectations, unresolved conflicts, or personal differences. As an account manager, you have the responsibility and the opportunity to address these issues and foster a positive and productive team culture. Here are some steps you can take to do so.

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Bhaswat Agarwal

Co-creating Classplus
Rashmi Sankaran

User Assistance Developer at SAP Labs | Former Product Marketer at Zoho | IFGPE Indo-Srilankan Youth Exchange 2023
Jasper Balkenhol

Boosting brands on commerce platforms and social media | Managing Director at eBazaaris

1 Identify the root causes

The first step is to understand why your team lacks trust and respect, and how it affects their performance and satisfaction. You can do this by observing their interactions, listening to their feedback, and asking open-ended questions. You may also use tools such as surveys, assessments, or feedback sessions to gather more data and insights. Try to identify the specific behaviors, attitudes, or situations that erode trust and respect, and how they impact the team's collaboration, communication, and results.

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Jasper Balkenhol

Boosting brands on commerce platforms and social media | Managing Director at eBazaaris
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Recognising the causes of a lack of trust and respect within the team is crucial. Start with open communication to gain insight into the reasons for disagreements. Use anonymous surveys or one-on-one conversations to get honest feedback. Look for recurring patterns in the feedback that could indicate underlying issues. It is important that you as a manager model a culture of openness and trust. Demonstrate through your own behaviour how valuable mutual respect is for collaboration and success in e-commerce. Encourage the team to develop joint solutions and take responsibility for improving the working atmosphere. Finally, involving an external moderator or coach can help to resolve underlying conflicts and open up new perspectives.

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2 Communicate openly and honestly

The second step is to communicate openly and honestly with your team about the issues you have identified, and how you plan to address them. You should also invite them to share their perspectives, concerns, and suggestions, and listen actively and empathetically. The goal is to create a safe and respectful space for dialogue, where everyone feels heard and valued. You should also clarify the team's goals, roles, and expectations, and align them with the client's needs and preferences.

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Ryan Pedersen
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I am completely transparent with my team about conversations that are happening amongst leadership. The things we’re discussing directly impact their day to day lives so they NEED to know and have the ability to provide input snd feedback. My role is really just being s voice for them. Sort of like a politician to his/her constituents. Except no scandals, drama and the only motive is to help them become more successful and add efficacy to their tasks.

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3 Resolve conflicts constructively

The third step is to resolve any conflicts that may arise within the team or with the client in a constructive and respectful way. You should avoid blaming, judging, or ignoring the issues, and instead focus on finding solutions that benefit everyone. You should also encourage your team members to express their opinions, feelings, and needs, and to listen to and understand each other's viewpoints. You should also help them to manage their emotions, and to avoid personal attacks or defensiveness.

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Bhaswat Agarwal

Co-creating Classplus
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Resolving conflicts out in the open can be a great way to build trust. Closed door meeting can do wonders for an individual, but to build team camaraderie, feedback shared in an open environment is the best way to take it forward. Even negative feedback, if shared constructively can do wonders with team members stepping up to help others where they may be lacking from before.

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Rashmi Sankaran

User Assistance Developer at SAP Labs | Former Product Marketer at Zoho | IFGPE Indo-Srilankan Youth Exchange 2023
(已编辑)
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Set an example to your team. Be the resource you'd be inspired by. Only a motivated and enthusiastic individual can bring in the energy into the team. Volunteer and take initiatives. It's easier to show how it's done than expect it to be done by others. At the same time, learn and be inspired by others and appreciate whenever possible. Apologize and accept mistakes bravely when you have to. This helps build trust and respect within the team.

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4 Build trust and respect through actions

The fourth step is to build trust and respect through your actions, and to model the behaviors you want to see in your team. You should demonstrate integrity, reliability, and accountability, and deliver on your promises and commitments. You should also show appreciation, recognition, and support for your team members, and celebrate their achievements and contributions. You should also provide constructive feedback, coaching, and guidance, and help them to grow and improve their skills and performance.

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Jasper Balkenhol

Boosting brands on commerce platforms and social media | Managing Director at eBazaaris
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In order to strengthen trust and respect in the team through actions, it is essential to lead by example. Show integrity and reliability by keeping promises and taking responsibility. Recognise the achievements of each team member and use successes as an opportunity to celebrate together. It is equally important to give constructive feedback and encourage individual development. In the e-commerce sector, where the dynamics are particularly high, regular team meetings and transparent communication about goals and progress promote mutual understanding. Use tools and methods that facilitate collaboration and knowledge sharing, such as digital project management tools or regular workshop sessions, to deepen skills and strengthen team spirit.

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5 Encourage collaboration and teamwork

The fifth step is to encourage collaboration and teamwork among your team members, and with the client. You should create opportunities for them to work together on projects, tasks, or challenges, and to share their ideas, knowledge, and resources. You should also foster a culture of learning, innovation, and creativity, and encourage them to experiment, try new things, and learn from their mistakes. You should also facilitate regular meetings, check-ins, and updates, and ensure that everyone is on the same page and aligned with the team's vision and strategy.

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6 Evaluate and adjust

The sixth step is to evaluate and adjust your actions and strategies based on the results and feedback you receive. You should monitor and measure the team's progress, performance, and satisfaction, and identify the areas of improvement and success. You should also solicit and provide feedback to your team members and the client, and acknowledge and address any issues or concerns that may arise. You should also be flexible and adaptable, and willing to change your approach or methods if needed.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ryan Pedersen
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I trust my team wholly and completely to do their work with excellence and in a timely manner. On our weekly 1x1s we never go thru updates on their accounts unless they have questions or things they need help with. I ask them questions like: “What’s on your mind?” “What roadblocks are you encountering?” “What can I help with?” Then again “Anything else on your mind?”

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What do you do if your team lacks trust and respect?

1

2

3

4

5

6

7

1 Identify the root causes

2 Communicate openly and honestly

3 Resolve conflicts constructively

4 Build trust and respect through actions

5 Encourage collaboration and teamwork

6 Evaluate and adjust

7 Here’s what else to consider

Account Management

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What do you do if your team lacks trust and respect?

1

2

3

4

5

6

7

1 Identify the root causes

2 Communicate openly and honestly

3 Resolve conflicts constructively

4 Build trust and respect through actions

5 Encourage collaboration and teamwork

6 Evaluate and adjust

7 Here’s what else to consider

Account Management

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