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What do you do if your IT team is facing conflicts due to a lack of emotional intelligence?

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Emotional intelligence, or EI, is the ability to understand and manage your own emotions and those of others. It is a crucial skill for IT managers, who need to lead diverse and often remote teams, communicate effectively with clients and stakeholders, and resolve conflicts that may arise due to technical or interpersonal issues. However, not all IT professionals have a high level of EI, and this can lead to problems such as low morale, poor performance, and increased turnover. If you are an IT manager and you notice that your team is facing conflicts due to a lack of emotional intelligence, here are some steps you can take to address the situation.

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Glenn van Kooijk

IT Director, Digital Transformation and EPMO | ITIL, PMP, Agile PM Chief Services Officer for 2Remodel2
Haris Hassan

IT Executive | System Administrator | Microsoft Windows Server Administrator | Hardware Engineer Technical Support…
Lorenzo Zanirato

?? Tech Business Partner - APAC | ITM | ITIL v4 | BRM | AWS | Branding | CRM

1 Assess the situation

The first step is to assess the situation and identify the root causes of the conflicts. Are they related to personality differences, communication styles, work preferences, or project goals? How are they affecting the team's productivity, collaboration, and satisfaction? How are you involved or affected as a manager? You can use tools such as surveys, feedback sessions, or performance reviews to gather data and insights from your team members. You can also observe their behavior and interactions during meetings, calls, or chats.

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Glenn van Kooijk

IT Director, Digital Transformation and EPMO | ITIL, PMP, Agile PM Chief Services Officer for 2Remodel2
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I have found that the conflicts that arise are 9 times out of 10 derived from the 'what's in it for me' perspective. When working as a team conflicts/tensions are natural even expected as they should allow for the team to feed of each other...however when that benefit is not directly relatable/quantifiable the tension/conflict and its value gets diluted and thus simmers and escalates. Make sure that every situation is assessed from the perspective of Value but make sure the value is 360 (thus covering even in minimal aspect the 'what's in it for me) ...people need validation/adulation or sorts...and it does not even have to be said...just felt or measurable.

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Haris Hassan

IT Executive | System Administrator | Microsoft Windows Server Administrator | Hardware Engineer Technical Support Analyst
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Addressing conflicts within an IT team due to a lack of emotional intelligence requires a delicate balance of empathy, communication, and leadership. Here's how you can approach the situation: Acknowledge the Issue: Start by acknowledging that there is a problem. Avoid blaming individuals but rather focus on the impact of the lack of emotional intelligence on team dynamics and productivity.

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Mayur Kothalekar

Technical Project Manager Network Security at _VOIS
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First of all Identify the reason by discussing with the team listen and understood the pain area provide care and security to members. identify conflict area and provide

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2 Provide training and coaching

The second step is to provide training and coaching to your team members to help them develop their EI skills. You can organize workshops, webinars, or online courses on topics such as self-awareness, self-regulation, empathy, social skills, and motivation. You can also offer individual or group coaching sessions to address specific challenges or goals that your team members may have. You can use examples, scenarios, or role-plays to demonstrate how EI can improve their work outcomes and relationships.

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Lorenzo Zanirato

?? Tech Business Partner - APAC | ITM | ITIL v4 | BRM | AWS | Branding | CRM
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Provide emotional intelligence training: Offer training or workshops on emotional intelligence to help team members develop self-awareness, self-regulation, empathy, and effective communication skills. Provide resources and tools to help team members better understand and manage their emotions. Provide conflict resolution training: Offer training on conflict resolution techniques to help team members identify, manage, and resolve conflicts in a constructive manner. Teach problem-solving skills and negotiation strategies to facilitate effective resolution of conflicts.

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3 Model emotional intelligence

The third step is to model emotional intelligence yourself as a manager. You can set an example for your team by showing them how you handle your own emotions, how you communicate with others, and how you deal with conflicts. You can also express appreciation, recognition, and feedback to your team members, and encourage them to do the same. You can also create a culture of trust, respect, and openness in your team, and foster a sense of belonging and purpose.

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Rami Sukkar (ACC/PMP/CISA/CISSP/ITIL V4)

IT Governance Manager and Leadership Coach | Supporting IT managers to excel in their roles while maintaining a healthy work-life balance | IT and Project Management Corporate Trainer
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As an IT leader, you need to stay calm during such situations. By setting an example to your team when dealing with conflicts, personal issues, deadlines, you can have everyone follow your lead and calm down. Make sure that you recognize their achievements, remind them of the delivery goals and the need to keep the customer satisfied; yet, you also need to discuss the conflicts that have occurred, albeit briefly, to ensure that they acknowledge their shortcomings and deal with issues in a better way

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4 Mediate and resolve conflicts

The fourth step is to mediate and resolve conflicts that may arise in your team due to a lack of emotional intelligence. You can use a structured process to facilitate dialogue, listen actively, ask open-ended questions, and help your team members understand each other's perspectives and feelings. You can also help them find common ground, agree on solutions, and commit to action. You can also monitor and follow up on the progress and outcomes of the conflict resolution.

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5 Evaluate and improve

The fifth step is to evaluate and improve your team's emotional intelligence and conflict resolution skills. You can use metrics, indicators, or feedback to measure the impact of your interventions on your team's performance, collaboration, and satisfaction. You can also solicit and provide feedback to your team members on their EI development and conflict management. You can also celebrate successes, acknowledge challenges, and identify areas for improvement.

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Lorenzo Zanirato

?? Tech Business Partner - APAC | ITM | ITIL v4 | BRM | AWS | Branding | CRM
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Establish team norms: Collaborate with your team to establish ground rules and norms for communication, decision-making, and conflict resolution. Define expectations for respectful behavior and constructive engagement to create a positive team culture. Provide support and resources: Offer support for team members who may be struggling with emotional intelligence or conflict resolution. Provide coaching, mentoring, and access to resources such as counseling or mediation to help team members overcome challenges and improve their emotional intelligence skills.

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6 Learn and grow

The sixth step is to learn and grow from your experience as an IT manager dealing with conflicts due to a lack of emotional intelligence. You can reflect on what you have learned, what you have done well, and what you can do better. You can also seek feedback, advice, or support from your peers, mentors, or experts. You can also update your knowledge, skills, and tools on EI and conflict resolution. You can also share your insights, best practices, and lessons learned with your team and others.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Lorenzo Zanirato

?? Tech Business Partner - APAC | ITM | ITIL v4 | BRM | AWS | Branding | CRM
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To address conflicts within your IT team due to a lack of emotional intelligence, consider providing emotional intelligence training, encouraging open communication, fostering empathy and understanding, offering conflict resolution training, leading by example, promoting self-reflection, establishing team norms, and providing support and resources. These proactive steps aim to create a positive and productive work environment, improve team dynamics, and effectively resolve conflicts in the team.

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What do you do if your IT team is facing conflicts due to a lack of emotional intelligence?

1

2

3

4

5

6

7

1 Assess the situation

2 Provide training and coaching

3 Model emotional intelligence

4 Mediate and resolve conflicts

5 Evaluate and improve

6 Learn and grow

7 Here’s what else to consider

IT Management

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What do you do if your IT team is facing conflicts due to a lack of emotional intelligence?

1

2

3

4

5

6

7

1 Assess the situation

2 Provide training and coaching

3 Model emotional intelligence

4 Mediate and resolve conflicts

5 Evaluate and improve

6 Learn and grow

7 Here’s what else to consider

IT Management

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