What do you do if your team is experiencing constant conflicts in the workplace?
Conflicts in the workplace can affect your team's performance, morale, and well-being. If you want to resolve them effectively, you need to understand the root causes, the perspectives, and the emotions of the people involved. Motivational interviewing (MI) is a skill that can help you do that. MI is a collaborative, goal-oriented, and empathic communication style that helps people explore and resolve their ambivalence or resistance to change. In this article, you will learn how to use MI principles and techniques to address workplace conflicts and foster a more positive and productive team culture.