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What do you do if your strategic decision making lacks diverse perspectives?

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When strategic decision-making lacks diverse perspectives, it can lead to a narrow view that may not represent the needs and insights of all stakeholders. Diversity in decision-making is not just about demographic variety but also about embracing different viewpoints, experiences, and knowledge bases. Without this diversity, you risk creating strategies that are not fully informed or that could potentially alienate parts of your organization or customer base.

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Jose Luis Diaz Garcia, CCXP

Ingeniero | Certified Customer Experience Professional by the CXPA | Experiencia del Empleado | Mejora de la Cultura…

1 Recognize Gaps

If you notice a homogeneity in your strategic decision-making team, it's important to acknowledge this as a first step. Recognize that a lack of diversity can lead to blind spots in your strategies. This recognition is crucial because it allows you to take proactive measures to address the imbalance. You may need to look at your recruitment and team composition strategies to ensure that you are bringing a variety of perspectives to the table.

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2 Seek Input

Once you've acknowledged the need for more diverse perspectives, actively seek input from a broader range of people. This can mean consulting with employees from different departments, levels, or backgrounds. It's important to create an environment where everyone feels comfortable and encouraged to share their thoughts and ideas. This can be achieved through regular meetings, suggestion boxes, or dedicated brainstorming sessions.

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Jose Luis Diaz Garcia, CCXP

Ingeniero | Certified Customer Experience Professional by the CXPA | Experiencia del Empleado | Mejora de la Cultura Organizacional | Estrategia | Formación & Desarrollo | Liderazgo y Team Buidling l Mejora Continua
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Necesitamos entender que siempre tenemos una perspectiva sesgada por nuestra situación personal y eso no es fácil de resolver. Necesitamos de persona que pertenezcan y que puedan representar al grupo sobre el cual queremos ser inclusivos. Ellos nos darán un input más acertado y en ese momento podremos crear en conjunto unas estrategias de inclusión donde cada grupo se sienta verdaderamente representado.

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3 Expand Networks

To incorporate diverse perspectives, consider expanding your professional network. This can involve joining different industry groups, attending events, or connecting with thought leaders from various backgrounds. By doing so, you gain access to a wider range of insights and experiences that can enrich your strategic decision-making process. Networking is not just about meeting new people; it's about learning from them and integrating their perspectives into your strategies.

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4 Train for Inclusion

Training for inclusion is essential to ensure that once diverse perspectives are brought in, they are actually heard and valued. This involves educating your team on the importance of diversity and how to create an inclusive environment. Training can cover topics such as unconscious bias, effective communication, and team-building activities that celebrate diversity. It's important that this training is ongoing and integrated into your company culture.

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Marc Prager

Talent Management @ Block | ex-LinkedIn
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In my experience, combating a lack of diverse perspectives in strategic decision-making involves proactive measures. As a leader, I initiated diversity training programs to cultivate an inclusive mindset among team members. Encouraging open discussions and soliciting input from diverse voices became integral to our decision-making process. Additionally, we implemented diversity metrics to track progress and ensure representation at all levels. Promoting inclusivity not only enriches decision-making but also fosters a more innovative and resilient organization.

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5 Implement Feedback

As you gather diverse opinions and feedback, it's crucial to actually implement them into your decision-making process. This means not just listening but taking action based on the insights provided. It shows that you value the input and are committed to inclusive strategic planning. Implementation can be incremental or transformative, depending on the feedback received. The key is to ensure that changes are made visibly and meaningfully.

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Jose Luis Diaz Garcia, CCXP

Ingeniero | Certified Customer Experience Professional by the CXPA | Experiencia del Empleado | Mejora de la Cultura Organizacional | Estrategia | Formación & Desarrollo | Liderazgo y Team Buidling l Mejora Continua
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Totalmente de acuerdo. Necesitamos saber como se sienten las personas, analizar si es algo que afecta a otras personas y acuar consecuentemente al respecto. Es crucial.analizar si el feedback que nos llega representa a todos los grupos humanos de la organización (edades, raza, sexo, posición en la empresa, origen, orientación sexual y demás aspectos que consideremos relevante)

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6 Evaluate Continuously

Finally, continuously evaluate the effectiveness of your efforts to include diverse perspectives in strategic decision-making. This involves regularly reviewing the composition of your decision-making teams and the processes by which decisions are made. It also means assessing the outcomes of those decisions to see if they are benefiting from the diverse inputs. Continuous evaluation helps you to make adjustments and improvements over time.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your strategic decision making lacks diverse perspectives?

1

2

3

4

5

6

7

1 Recognize Gaps

2 Seek Input

3 Expand Networks

4 Train for Inclusion

5 Implement Feedback

6 Evaluate Continuously

7 Here’s what else to consider

Training & Development

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What do you do if your strategic decision making lacks diverse perspectives?

1

2

3

4

5

6

7

1 Recognize Gaps

2 Seek Input

3 Expand Networks

4 Train for Inclusion

5 Implement Feedback

6 Evaluate Continuously

7 Here’s what else to consider

Training & Development

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