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What do you do if your servant leadership is met with resistance when implementing new technology?

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As a leader, you know that introducing new technology can sometimes be met with resistance. This can be particularly challenging when you practice servant leadership, which emphasizes the growth and well-being of people and the communities to which they belong. Your role is not just to direct but to serve your team, ensuring that the new technology benefits everyone involved. So, what happens when your approach is met with skepticism or pushback? Let's explore how you can navigate through resistance while maintaining your servant leadership principles.

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1 Understand Concerns

When faced with resistance, your first step is to listen actively. Understand the specific concerns your team has about the new technology. Is it fear of the unknown, lack of training, or concerns about job security? By taking the time to listen, you demonstrate empathy—a cornerstone of servant leadership. Your goal is to identify the root cause of the resistance so you can address it effectively. Remember, your role is to serve your team by ensuring that their needs are met and their worries are taken seriously.

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Dennis Henry

Software Architect at Okta CIC (Auth0)
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Facing resistance requires a deep commitment to listening first. As a servant leader, my initial focus is on understanding the concerns through active listening, ensuring each team member feels heard and valued. This approach helps uncover whether the resistance stems from fear, training gaps, or job security concerns. By empathizing and identifying the root causes, I can better serve the team, tailoring support and solutions that address their specific needs and alleviate their fears, ultimately fostering a supportive and inclusive environment.

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2 Communicate Vision

Once you understand the concerns, communicate how the new technology aligns with the team's values and goals. Explain the vision behind the change and how it can ultimately benefit everyone. As a servant leader, you must articulate the purpose and advantages of the technology in a way that resonates with your team. This will help them see the bigger picture and how their roles contribute to the overall success of the initiative.

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Dennis Henry

Software Architect at Okta CIC (Auth0)
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Once I've listened and understood the team's concerns, my next step is to collaboratively highlight how the new technology aligns with our shared values and objectives. It's crucial to communicate the vision and benefits of the change clearly, showing how it enhances our work and contributes to our collective success. As a servant leader, I don't impose but rather facilitate understanding and ownership, helping each team member see how this technology supports their role and our common goals, thereby fostering a sense of inclusion and commitment to the initiative.

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3 Provide Training

Training is essential when implementing new technology. Offer comprehensive training sessions that are tailored to different learning styles and competencies within your team. As a servant leader, you should ensure that everyone feels equipped to use the technology effectively. This not only helps in reducing resistance but also empowers your team members to embrace the change confidently.

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4 Encourage Feedback

Encourage open and honest feedback throughout the implementation process. Create a safe space where team members can express their thoughts and concerns without fear of retribution. As a servant leader, it's important to show that you value their input and are willing to make adjustments based on their feedback. This collaborative approach can lead to better adoption of the new technology and a stronger sense of ownership among your team.

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5 Lead by Example

To inspire confidence in the new technology, you must lead by example. Use the technology yourself and demonstrate its benefits. When your team sees you embracing the change, they are more likely to follow suit. As a servant leader, your actions often speak louder than words, so show your commitment to the technology and the positive impact it can have on your team's work.

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6 Support Continuously

Finally, offer continuous support as your team adjusts to the new technology. Be present to answer questions, provide additional training if needed, and celebrate small victories along the way. As a servant leader, your ongoing support and encouragement are crucial for maintaining momentum and ensuring that the technology is integrated seamlessly into daily operations.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Aniruddha A N

Transformation Evangelist | Enterprise Agile | Agile Leader: Building High-Performance Teams for Tomorrow | Scrum Master | Agile Coach | Shaping Agile Mindsets | Amplifying Collaboration | Delivering Results
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It’s scrum team which decides whether a new technology is required and what technology to consider among equals not the scrum master alone so the question of resistance does not arise.

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What do you do if your servant leadership is met with resistance when implementing new technology?

1

2

3

4

5

6

7

1 Understand Concerns

2 Communicate Vision

3 Provide Training

4 Encourage Feedback

5 Lead by Example

6 Support Continuously

7 Here’s what else to consider

Servant Leadership

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What do you do if your servant leadership is met with resistance when implementing new technology?

1

2

3

4

5

6

7

1 Understand Concerns

2 Communicate Vision

3 Provide Training

4 Encourage Feedback

5 Lead by Example

6 Support Continuously

7 Here’s what else to consider

Servant Leadership

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感谢您的反馈

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