What do you do if your restaurant is struggling to keep up with technological innovations?

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Staying current with technological advancements is crucial in the hospitality industry, and restaurants are no exception. If your restaurant is falling behind, it's important to acknowledge the gap and take proactive steps to catch up. Embracing technology can streamline operations, enhance customer experience, and ultimately boost your bottom line. It's a journey that requires commitment, but with the right approach, you can position your restaurant at the forefront of innovation.

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1 Assess Needs

Begin by evaluating your restaurant's specific needs. Look at your current processes and identify areas where technology could make a significant impact. This might include faster payment processing, improved customer service, or more efficient inventory management. Understanding what you need is the first step toward finding the right technological solutions. Consult with your staff as well; they are the ones interacting with your systems daily and can provide valuable insights into what improvements are necessary.

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Karan Savita

Senior Recruiter - Talent Acquisition
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If your restaurant is struggling to keep up with technological innovations, start by identifying the key areas where technology can streamline operations or enhance customer experience. Look for cost-effective solutions that offer the most value for your specific needs, whether it's implementing online ordering systems, upgrading your POS system, or optimizing your digital marketing strategy. Consider seeking advice from industry experts or consultants to help you make informed decisions and stay competitive in the market.

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2 Set Goals

Once you've identified your needs, set clear, achievable goals for technology integration. These should be specific, measurable, and time-bound. For example, you might aim to reduce table turnover time by implementing a new reservation system within six months. Goals give you a target to work towards and help to focus your efforts on technology that will have the most impact on your restaurant's performance.

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3 Research Options

With goals in place, research the technological options available to meet them. This involves looking into different types of software and hardware, reading reviews, and possibly even reaching out to other restaurant owners for recommendations. Remember that the most expensive option isn't always the best for your needs. It's about finding the right fit for your restaurant's size, style, and budget.

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Ruban D.

QA/QE Release Manager l Project & Release/Deployment Mgmt | CI|CD | Automation Roadmap | Selenium | Appium | Mobile/Web Application | UAT | Scrum Master(CSM?) | Agile Coach(SAFe?)
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Examining the company's current IT innovation team and software infrastructure is vital. These areas warrant thorough research as they provide insights into the restaurant's technological standing, its openness to adopting new technologies, and the feasibility of such endeavours. Commencing with an exploration of the team structure, and existing tech stack, and identifying the optimal approach is paramount.

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4 Train Staff

Introducing new technology means ensuring your team is well-trained and comfortable using it. Provide comprehensive training sessions and make sure there are resources available for staff to refer to if they encounter issues. This not only helps prevent operational hiccups but also empowers your staff to provide better service using the new tools at their disposal.

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5 Monitor Progress

After implementing new technology, closely monitor its impact on your restaurant. Look at both the quantitative data, like sales figures or service times, and qualitative feedback from customers and staff. This information will help you understand if you're meeting your goals and where further adjustments may be needed. It's a continuous process of refinement to ensure that the technology is truly benefiting your restaurant.

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6 Adapt Continuously

The technological landscape is always changing, so it’s vital to stay informed and be ready to adapt. Subscribe to industry publications, join forums, and attend trade shows to keep abreast of the latest innovations. By being open to continuous learning and improvement, you can ensure that your restaurant doesn't just keep up with technological changes but is a leader in using technology to enhance the dining experience.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Phil Prifold

Marriott International - OSR | MPACT
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If you are going to use Third Party service providers, be sure that you’ve considered all of the associated costs. Make sure the acquisition & operational costs do not eliminate your profit margin.

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Alex Smith
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In my experience, it has always been helpful to reach out to similar workplaces and see what works well for them. Also, companies that can offer the types of electrical advances you may require will usually be more than willing to arrange a trial period. This may give a clearer indication of what will suit your needs best.

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What do you do if your restaurant is struggling to keep up with technological innovations?

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1 Assess Needs

2 Set Goals

3 Research Options

4 Train Staff

5 Monitor Progress

6 Adapt Continuously

7 Here’s what else to consider

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