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What do you do if your remote team is struggling with effective communication?

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Effective communication is vital for any team, but especially for remote teams that rely on digital tools and platforms to collaborate and coordinate. However, communication challenges can arise due to various factors, such as different time zones, cultural backgrounds, work styles, and expectations. If your remote team is struggling with effective communication, here are some steps you can take to improve the situation and foster a more productive and harmonious work environment.

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Dru HERO (Asdrúbal Hernández-Romero)

AI Scientist / Social Warrior / People Optimizer / Cognitive Enhancement Modeling a Better type of AI and remodeling…

1 Assess the problem

The first step is to identify the root causes of the communication issues and their impact on your team's performance and morale. Surveys, feedback sessions, or one-on-one meetings can help you gain insights from team members and comprehend their perspectives and pain points. Common communication troubles for remote teams include lack of clarity and alignment on objectives, roles, and responsibilities; misunderstandings and conflicts due to divergent communication styles or preferences; information overload or underload due to an excessive or inadequate number of messages and channels; and loss of trust and engagement because of limited social interaction and feedback.

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Dru HERO (Asdrúbal Hernández-Romero)

AI Scientist / Social Warrior / People Optimizer / Cognitive Enhancement Modeling a Better type of AI and remodeling Human Cognition. Philantropist. Bringing Forbes-Nash values into AI and neurosciences.
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The most probable problem is an emotional block. It mostly stems from a "previous bad communication / missunderstanding". It could be as light as an impasse that developed an egos-battle o could be as deep as a moral values missalignment that generates visceral rejections from one another. Between these extremes lies the mystery to be solved and a great way to discover it is using a tool like www.TeamsOptimizer.com synergy assessment. Once the genus of the problem is really known, then fast and reliable actions can be taken.

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Francesco B.

Project Management & Innovation Expert | Digital Consultant | Youth Empowerment Advocate | Fulbright Alum
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Based on what I've experienced, creating a safe space for sharing concerns is crucial. It helps team members speak up about their problems, leading to better understanding of issues.

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2 Establish clear guidelines

The second step is to create and communicate clear guidelines and expectations for your team's communication. A communication charter or team agreement should document the purpose, frequency, and format of different types of communication, such as daily updates or weekly meetings. It should also specify the preferred tools and platforms for different communication modes, such as email or chat. Additionally, it should define the response time and availability for urgent requests, feedback, questions, etc. Moreover, the charter or agreement should outline the etiquette and norms for respectful and professional communication with regards to tone, language, emojis, etc.

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Jessica Santos

Relationship / Key Account / Customer Experience / Customer Success / Account Manager/ Onboarding/ Account Executive
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1- Esclare?a os processos: *Como gestor, mesmo sem o contato físico diário com os profissionais, é importante acompanhar o dia a dia do trabalho. Ou?a e observe o processo de trabalho individual de cada funcionário. *Defina processos claros e compartilhe-os com a equipe. Isso ajuda a evitar mal-entendidos e garante que todos estejam na mesma página. 2- Crie regras de comunica??o entre a equipe: *Estabele?a diretrizes para a comunica??o síncrona (como videoconferências) e assíncrona (como mensagens em aplicativos). *Defina expectativas sobre tempos de resposta e disponibilidade.

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3 Choose the right tools

The third step is to select and use the right tools and platforms that suit your team's communication needs and preferences. A combination of synchronous and asynchronous tools can be used for different communication purposes and modes. Video conferencing tools, such as Zoom or Skype, can be used for real-time meetings and presentations. Chat tools, such as Slack or Teams, are ideal for quick and informal conversations and updates. Project management tools, such as Asana or Trello, are great for tracking tasks and progress. Collaboration tools, such as Google Docs or Dropbox, are perfect for sharing and editing documents and files.

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Jessica Santos

Relationship / Key Account / Customer Experience / Customer Success / Account Manager/ Onboarding/ Account Executive
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Para escolher as ferramentas certas, considere os seguintes fatores: 1-Usabilidade: Escolha ferramentas com interfaces simples e fáceis de usar, para que todos os membros da equipe possam aprender rapidamente como usá-las. 2- Recursos: Avalie a compatibilidade com vários sistemas operacionais, acesso exclusivo, disponibilidade em vários dispositivos e a capacidade de configurar parametros regularmente. 3- Seguran?a: Certifique-se de que as ferramentas escolhidas atendam aos padr?es de seguran?a e prote??o de dados. 4- Suporte: Verifique se há suporte técnico disponível para resolver problemas e dúvidas. 5-Budget: Importante que na escolha das ferramentas corretas o budget disponível seja levado em considera??o.

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4 Encourage feedback and collaboration

The fourth step is to encourage feedback and collaboration among your team members and other stakeholders. Regular check-ins and reviews can be used to monitor and evaluate performance and goals. Peer feedback and recognition can be utilized to appreciate achievements and contributions. Additionally, brainstorming and problem-solving sessions can help generate and implement ideas and solutions. Polls and surveys can be employed to collect data and opinions. All of these methods can help foster a culture of collaboration within your team.

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Jessica Santos

Relationship / Key Account / Customer Experience / Customer Success / Account Manager/ Onboarding/ Account Executive
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A comunica??o eficaz em equipes remotas é fundamental para o sucesso e a produtividade. Aqui est?o algumas práticas recomendadas para melhorar a comunica??o entre equipes que trabalham remotamente: Combine comunica??o síncrona e assíncrona: Use ferramentas de bate-papo em tempo real para discuss?es rápidas e videoconferências para reuni?es mais formais. Utilize e-mails, mensagens ou documentos compartilhados para comunica??o assíncrona. Crie benefícios para a equipe: Incentive a colabora??o e o compartilhamento de conhecimento. Celebre conquistas e marcos da equipe, mesmo à distancia. Cuidado com o tom das mensagens: A comunica??o escrita pode ser interpretada de diferentes maneiras. Seja claro e evite ambiguidades.

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5 Build trust and rapport

The fifth step is to build trust and rapport among your team members and foster a sense of belonging and camaraderie. You can use various activities and initiatives to create and maintain trust and rapport, including virtual team-building exercises, virtual coffee breaks, personal and professional development programs, and celebrations and rewards. These activities can help break the ice, socialize, chat informally, support growth and learning, and mark successes.

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Jessica Santos

Relationship / Key Account / Customer Experience / Customer Success / Account Manager/ Onboarding/ Account Executive
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Para a constru??o de relacionamento é importante o contato frequente em diversos momentos. Segue algumas dicas para aumentar o engajamento nos rituais do time. 1-Conhecimento: Certifique-se de que todos conhe?am os rituais do time. 2-Escuta Ativa:Ou?a o que os colaboradores têm a dizer. 3-Equilíbrio:Encontre o equilíbrio entre rituais síncronos e assíncronos. 4-Frequência: Garanta que haja uma frequência regular para manter o engajamento. 5-Evolu??o Constante: Busque a melhoria contínua dos rituais. Lembre-se de que os rituais n?o apenas melhoram a produtividade, mas também criam conex?es significativas e promovem um ambiente de trabalho saudável e colaborativo.

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Myra Marroquin

Employed
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Totally agree with building trust among your team members. It’s vital for the company to ensure employees feel confident and comfortable in their roles. This will assist each individual in feeling welcome and motivated to work towards achieving the goals without having fear to get out of their comfort and will provide a sense of independence. Organizing breakfast meetings, checking on them via a DM or teams can be an effective method to achieve a better remote performance.

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6 Adapt and improve

The sixth and final step is to adapt and improve your team's communication practices and processes based on the feedback and results you receive. To do this, you can use communication audits and assessments to evaluate your team's strengths and weaknesses, as well as communication dashboards and reports to track data and trends. Additionally, you can conduct communication experiments and tests to try different strategies, as well as learn from other successful remote teams by applying their communication best practices and tips.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your remote team is struggling with effective communication?

1

2

3

4

5

6

7

1 Assess the problem

2 Establish clear guidelines

3 Choose the right tools

4 Encourage feedback and collaboration

5 Build trust and rapport

6 Adapt and improve

7 Here’s what else to consider

Thought Leadership

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What do you do if your remote team is struggling with effective communication?

1

2

3

4

5

6

7

1 Assess the problem

2 Establish clear guidelines

3 Choose the right tools

4 Encourage feedback and collaboration

5 Build trust and rapport

6 Adapt and improve

7 Here’s what else to consider

Thought Leadership

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感谢您的反馈

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