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What do you do if your remote team members in process automation need feedback?

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In the evolving landscape of work, managing and providing feedback to a remote team in the field of process automation can be a unique challenge. Process automation involves using technology to automate complex business processes, and it's essential for your team members to receive clear and actionable feedback to improve their performance and the systems they develop. Whether it's about scripting in Python, optimizing a workflow, or configuring an automation tool, effective communication is key to ensuring that your team stays on the right track and continues to grow professionally.

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Abhishek Jagtap

Senior Software Developer at METRO Business Solution Center
Hemant Pujari

Contended & Grateful...??

1 Clear Objectives

When giving feedback to remote team members in process automation, it's crucial to start with clear objectives. Ensure that your feedback is aligned with specific goals, whether it's improving the efficiency of a script or enhancing the user interface of an automation dashboard. By articulating what success looks like, you provide a target for your team members to aim for. Remember, feedback should be a roadmap, not just a critique. It should guide your team towards the desired outcome with constructive, precise, and actionable steps.

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Abhishek Jagtap

Senior Software Developer at METRO Business Solution Center
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In remote work, it's crucial to establish clear team objectives and maintain open communication channels, fostering a two-way street of feedback and discussion. Celebrating successes and providing motivation keeps morale high, while setting transparent expectations ensures everyone understands their role. By cultivating a culture of clear goals, open dialogue, and mutual feedback, remote teams can thrive together, driving towards shared objectives with purpose and efficiency.

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2 Regular Check-Ins

To maintain a steady flow of communication, schedule regular check-ins with your remote process automation team. These can be weekly or bi-weekly meetings where you discuss ongoing projects, address any challenges, and provide feedback on recent work. Video conferencing tools can make these sessions more personal and effective. During these check-ins, encourage open dialogue and ensure that each team member has the opportunity to share their thoughts and progress. This consistent engagement helps foster a collaborative environment where feedback is both given and received effectively.

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Abhishek Jagtap

Senior Software Developer at METRO Business Solution Center
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Keeping regular "jour fixe" meetings with your team leader helps keep the team on track towards their goals. Having a milestone tracker readily available ensures visibility into progress and allows for timely adjustments if needed. This proactive approach ensures that the team stays focused and accountable, ultimately leading to the successful achievement of their goals.

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3 Constructive Language

The language you use when delivering feedback to remote process automation professionals is critical. Aim for constructive language that focuses on the behavior or outcome, not the person. Instead of saying "You did this wrong," try "Here's an alternative approach that might yield better results." This method promotes a growth mindset and encourages your team members to view feedback as a stepping stone to mastery rather than a personal critique. Positive reinforcement can also be powerful; acknowledge what they're doing well alongside areas for improvement.

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4 Specific Examples

When discussing process automation tasks, providing specific examples in your feedback can be incredibly helpful. For instance, if a team member's script could be optimized, point out the exact lines of code and suggest alternative methods. Use the

tag to share code snippets during your feedback sessions for clarity. "The loop in your script could be more efficient. Consider using a list comprehension like this: 
<code>
result = [expression for item in list if conditional]

." This approach not only clarifies your point but also serves as a mini-lesson.

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5 Encourage Self-Review

Empower your remote process automation team by encouraging self-review before you provide feedback. Ask them to assess their own work and identify areas they think could be improved. This practice develops critical thinking and self-assessment skills, which are invaluable in the automation field. It also makes subsequent feedback from you more impactful, as team members are already primed to recognize and understand the areas that need attention. When they actively participate in the evaluation process, they're more likely to be receptive to external feedback.

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Abhishek Jagtap

Senior Software Developer at METRO Business Solution Center
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Mahatma Gandhi believed that true change begins with self-reflection, as it allows individuals to identify their values, principles, and areas for improvement. Self-reflection and introspection are vital for personal advancement. Recognizing both strengths and weaknesses enables focused growth. By being candid about areas needing improvement, individuals can devise effective strategies for progress. This ongoing self-assessment fosters resilience and adaptability, key attributes for navigating life's complexities and pursuing personal goals.

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6 Follow-Up Actions

Lastly, every feedback session with your remote process automation team should end with clear follow-up actions. These are the steps that the team member agrees to take to address the feedback provided. It's important to document these actions and set deadlines for completion to ensure accountability. Follow-up in subsequent check-ins to discuss progress and any additional support needed. This not only shows that you're invested in their development but also helps in tracking improvements over time.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Hemant Pujari

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To help remote process automation teams get better, make sure everyone talks clearly, have regular feedback meetings, use numbers to see how well things are going, and let team members help each other. Say what's good and what needs fixing nicely and at the right time. Give chances for people to learn and grow, and show them that feedback is important from the top. Teach everyone how to give good feedback and keep trying to make it better over time.

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What do you do if your remote team members in process automation need feedback?

1

2

3

4

5

6

7

1 Clear Objectives

2 Regular Check-Ins

3 Constructive Language

4 Specific Examples

5 Encourage Self-Review

6 Follow-Up Actions

7 Here’s what else to consider

Process Automation

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What do you do if your remote team members in process automation need feedback?

1

2

3

4

5

6

7

1 Clear Objectives

2 Regular Check-Ins

3 Constructive Language

4 Specific Examples

5 Encourage Self-Review

6 Follow-Up Actions

7 Here’s what else to consider

Process Automation

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