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Last updated on 2024年7月1日

What do you do if your remote team members lack trust and rapport with you as an executive manager?

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As an executive manager, you know how important it is to build trust and rapport with your remote team members. Trust and rapport are essential for effective communication, collaboration, and performance. But how do you foster them when you can't meet face-to-face, share a coffee, or chat in the hallway? Here are some tips to help you overcome the challenges of remote work and virtual collaboration.

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1 Communicate frequently and consistently

One of the biggest reasons why remote team members may lack trust and rapport with you is because they feel disconnected, isolated, or ignored. To prevent this, you need to communicate frequently and consistently with your team. Use a variety of channels, such as video calls, phone calls, emails, instant messages, and online platforms, to keep in touch, share updates, ask questions, and give feedback. Establish a regular rhythm of communication, such as daily check-ins, weekly meetings, and monthly reviews, and stick to it. Make sure you are clear, concise, and respectful in your communication, and avoid sending mixed or conflicting messages.

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Tony Pashigian

I turn around struggling Production and pre-launch Projects for operations who want to get back on track or improve efficiency.
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Of course rapport will be difficult to establish in a remote work relationship. You have to be together to really get to know someone or to establish true friendship. But we’re not primarily there to establish friendships. We’re there for results and I can’t imagine why expectations should be different whether remote or in-person. So, I would establish an overarching, credible plan with the team. Then set expectations and get concurrence that they are reasonable. I would get commitments. Then I would track to those commitments and our team’s progress. If we can rely on each other and accomplish our mission, it could establish trust and respect. Not everyone is going to be your friend; remote or not. You still have to get the job done.

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2 Show empathy and appreciation

Another way to build trust and rapport with your remote team members is to show empathy and appreciation for their work, challenges, and achievements. Empathy means putting yourself in their shoes, understanding their perspectives, and acknowledging their emotions. Appreciation means recognizing their efforts, contributions, and successes, and expressing your gratitude and praise. You can show empathy and appreciation by listening actively, asking open-ended questions, giving constructive feedback, celebrating milestones, and rewarding performance. You can also show interest in their personal lives, hobbies, and passions, and share some of yours as well.

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3 Encourage participation and collaboration

A third tip to foster trust and rapport with your remote team members is to encourage participation and collaboration among them. Participation means inviting them to share their ideas, opinions, and feedback, and giving them a voice and a choice in decision-making. Collaboration means involving them in team projects, tasks, and goals, and facilitating teamwork and cooperation. You can encourage participation and collaboration by creating a safe and supportive environment, where everyone can speak up, contribute, and learn from each other. You can also use online tools, such as polls, surveys, brainstorming sessions, and breakout rooms, to make your meetings more interactive and engaging.

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Abbas Hashmi ABFP?

Ex- Goldman Sachs & AIG | C-Level Exec with 18+ Yrs. of Exp. in Capital Raising, FDI & Platform Growth in US & MENA | Leading High-Impact Teams Covering HNWs, RIAs & Family Offices | Global Speaker for UHNW Topics
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To build trust and rapport with your remote team, encourage active participation and collaboration. This means inviting team members to share their ideas, opinions, and feedback, and involving them in decision-making. Foster collaboration by integrating them into team projects and goals and promoting teamwork. Create a safe and supportive environment where everyone feels comfortable speaking up and contributing. Utilize online tools like polls, surveys, brainstorming sessions, and breakout rooms to make meetings more interactive and engaging.

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4 Provide support and guidance

A fourth tip to enhance trust and rapport with your remote team members is to provide support and guidance to them. Support means offering them the resources, tools, and assistance they need to do their work effectively and efficiently. Guidance means giving them the direction, feedback, and coaching they need to grow and develop their skills and competencies. You can provide support and guidance by setting clear and realistic expectations, defining roles and responsibilities, monitoring progress and performance, and providing timely and specific feedback. You can also offer mentoring, training, and development opportunities, and help them overcome obstacles and challenges.

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Luciano Agnelli

Strategic & Business Transformation ?????? | Top Voice LinkedIn, MBA @UdeSA | Specialist on Culture & Execution | Knowmad for Architecture, Lean Asset & Agile Mindset
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La falta de interacción cara a cara y las diferencias de zona horaria complicaban la comunicación. Para abordar esto es posible implementar estrategias específicas para proporcionar soporte y guía. establecieron reuniones de feedback quincenales para discutir el progreso y las áreas de mejora. Por ejemplo, los ejecutivos pueden ofrecer mentorías individuales o a nivel de squad/studio, ayudando a los empleados a desarrollar sus habilidades y competencias, de forma de involucrarse en el día a día y aportar en la solución de problemas. Este enfoque no solo mejora el rendimiento, sino que también fortalece la relación entre el equipo y el ejecutivo.

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5 Be transparent and authentic

A fifth tip to strengthen trust and rapport with your remote team members is to be transparent and authentic with them. Transparency means sharing relevant and accurate information, such as your vision, strategy, goals, plans, and results, with your team. Authenticity means being honest, consistent, and reliable, and showing your true self, values, and personality, to your team. You can be transparent and authentic by communicating openly and frequently, admitting your mistakes and weaknesses, taking responsibility and accountability, and keeping your promises and commitments. You can also share your stories, experiences, and insights, and invite feedback and suggestions from your team.

Building trust and rapport with your remote team members may not be easy, but it is possible and rewarding. By following these tips, you can create a strong and positive relationship with your team, and enhance your executive management skills.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your remote team members lack trust and rapport with you as an executive manager?

1

2

3

4

5

6

1 Communicate frequently and consistently

2 Show empathy and appreciation

3 Encourage participation and collaboration

4 Provide support and guidance

5 Be transparent and authentic

6 Here’s what else to consider

Executive Management

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What do you do if your remote team members lack trust and rapport with you as an executive manager?

1

2

3

4

5

6

1 Communicate frequently and consistently

2 Show empathy and appreciation

3 Encourage participation and collaboration

4 Provide support and guidance

5 Be transparent and authentic

6 Here’s what else to consider

Executive Management

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