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What do you do if your remote feedback in Process Automation is ineffective?

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When you're knee-deep in the intricacies of Process Automation, feedback is the compass that guides your system's refinement. But what happens when this feedback, especially from remote stakeholders, just isn't hitting the mark? It's a common challenge in the digital age, where communication barriers and technology gaps can dilute the effectiveness of your feedback loop. Here's how to tackle the issue head-on and ensure your process automation initiatives are well-informed and on track.

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Vinit Kawle

Automation Engineer ll @Accelirate Inc.|UiPath |AA |OpenBots |Workato|YouTube??
Rashed Barat

Senior Software Test Engineer | SQA | E2E | Robot Process Automation | RPA Framework | API Automation | Mobile…
Sohaib Waqar

Transformation Lead at NPTC | Digital Transformation | Generative AI | Robotic Process Automation (RPA)

1 Identify Issues

If you're noticing that remote feedback on your automation processes isn't as helpful as it should be, start by pinpointing where the disconnect lies. Is it the clarity of the feedback, the communication channels used, or perhaps the timing? By identifying specific problems, you can address them directly. For instance, if feedback is vague, request more detailed input. If the issue is with communication tools, explore alternatives that might offer better interaction, like video conferencing for a more personal touch.

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Vinit Kawle

Automation Engineer ll @Accelirate Inc.|UiPath |AA |OpenBots |Workato|YouTube??
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To enhance ineffective remote feedback in Process Automation, first identify the underlying issue, then establish a structured feedback process with clear expectations and criteria. Provide training and resources on giving constructive feedback, and seek feedback on the process for ongoing improvement.

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2 Enhance Clarity

Clarity is paramount in remote feedback for Process Automation. You might find that stakeholders are not fully aware of the process intricacies, leading to less effective feedback. To enhance clarity, provide comprehensive documentation of the processes, including flowcharts or diagrams that visually represent the workflow. This enables remote team members to understand the context better and offer more targeted and useful feedback.

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Rashed Barat

Senior Software Test Engineer | SQA | E2E | Robot Process Automation | RPA Framework | API Automation | Mobile Automation | Web Automation | Python | Appium | JAVA | Selenium | Cucumber | BDD |
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When remote feedback in process automation falls short, enhancing clarity becomes the priority. I ensure stakeholders have a clear understanding of the processes by providing comprehensive documentation. This includes detailed flowcharts or diagrams that visually represent the workflow. Such documentation facilitates better comprehension, enabling remote team members to provide more targeted and valuable feedback. This approach fosters effective communication and ensures alignment across the team, even in remote settings.

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3 Foster Engagement

Engagement is the lifeblood of effective feedback. To foster a more engaged feedback environment, create regular touchpoints with remote stakeholders. Schedule consistent meetings or feedback sessions where they can share their thoughts in real-time. This also builds a sense of inclusion, making them more invested in the process automation project. Encourage stakeholders to ask questions and offer suggestions, which can lead to a richer understanding for both parties.

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4 Leverage Technology

Technology can bridge the gap in remote feedback for Process Automation. Utilize collaborative platforms that allow for real-time editing, commenting, and discussion. These tools can make it easier for remote stakeholders to visualize changes and impact immediately, leading to more relevant and actionable feedback. Additionally, consider using version control systems to track changes and feedback iterations, ensuring nothing gets lost in translation.

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Sohaib Waqar

Transformation Lead at NPTC | Digital Transformation | Generative AI | Robotic Process Automation (RPA)
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Utilize the variety of remote technology solutions to optimize your feedback delivery. Consider using screen-sharing or co-editing tools to visualize concepts and collaborate in real-time. Leverage video recording software to demonstrate issues directly or provide step-by-step walkthroughs for complex solutions. Integrate feedback into project management platforms to seamlessly track progress and ensure accountability. Centralize feedback within shared documents or team communication tools for easy reference and historical tracking. Choose the technological aids that enhance clarity and support a remote-work friendly feedback process.

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5 Implement Changes

Once you receive remote feedback, it's crucial to act on it promptly. Implementing changes based on this input shows stakeholders their contributions are valued, which can encourage more constructive feedback in the future. Keep them informed about how their suggestions have been integrated into the process automation project. This not only validates their input but also helps them understand the impact of their feedback better.

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6 Evaluate Effectiveness

Finally, regularly evaluate the effectiveness of the changes made from remote feedback. This involves revisiting the automation processes and assessing whether the modifications have led to improvements. Share these evaluations with your remote stakeholders to close the feedback loop and demonstrate how their input has made a tangible difference. It also serves as an opportunity to solicit further feedback, ensuring continuous improvement in your process automation journey.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Hemant Pujari

Contended & Grateful...??
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If the remote feedback you're getting for automating processes isn't working well, figure out why. Make sure people can easily talk to each other, that instructions are clear, and that the tools being used actually work. Ask the people involved what's going wrong and how things could be better. Then, fix what's not working by improving how you communicate, giving better instructions, upgrading tools, or providing more training. Keep checking in regularly to see if things are getting better and make changes as needed.

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What do you do if your remote feedback in Process Automation is ineffective?

1

2

3

4

5

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1 Identify Issues

2 Enhance Clarity

3 Foster Engagement

4 Leverage Technology

5 Implement Changes

6 Evaluate Effectiveness

7 Here’s what else to consider

Process Automation

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What do you do if your remote feedback in Process Automation is ineffective?

1

2

3

4

5

6

7

1 Identify Issues

2 Enhance Clarity

3 Foster Engagement

4 Leverage Technology

5 Implement Changes

6 Evaluate Effectiveness

7 Here’s what else to consider

Process Automation

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