What do you do if your project manager lacks the necessary qualities for success in the social impact sector?

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Navigating the social impact sector requires a unique set of qualities in project management, including empathy, adaptability, and a deep understanding of social issues. If you find that your project manager is not equipped with these essential attributes, it can be a significant hurdle. However, there are steps you can take to address this gap and steer your project toward success. This article will guide you through practical strategies to cope with and potentially rectify the situation for the betterment of your social impact project.

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1 Assess Candidly

When you suspect that your project manager may not possess the necessary qualities for success in the social impact sector, the first step is to assess their performance candidly. Look for evidence of their impact on the team's dynamics, project progress, and stakeholder engagement. It's important to distinguish between temporary setbacks and a consistent pattern of inadequate skills or behaviors. This assessment should be objective, focusing on specific instances and outcomes rather than personal traits.

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Bojan Pavlovic

Data | Research | Monitoring, Evaluation, Accountability and Learning | Workflow Automation | Digital Transformation
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When it became apparent our project manager lacked necessary skills for the social impact space, I scheduled one-on-one sessions to better understand strengths vs development areas, maintaining openness about performance gaps needing improvement for success in the role.

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Stephanie F.

Making meaningful change for leadership, culture, wellbeing and equity within organizations | People Experience | Social Impact Strategist
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Identify specific areas of improvement through performance evaluations and feedback sessions. Offer targeted training and mentorship to develop essential skills such as empathy, adaptability, and stakeholder engagement. Consider reassigning responsibilities or providing additional support to address gaps in expertise. If necessary, explore the possibility of bringing in external expertise or reevaluating the project manager’s fit within the organization. Ultimately, prioritize the success of the social impact initiatives by ensuring the project manager has the support and resources needed to thrive or considering alternative leadership options if necessary.

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2 Open Dialogue

Once you've assessed the situation, initiate an open dialogue with your project manager. Communication is key in any sector, but especially in social impact where collaboration and understanding are paramount. Approach the conversation with a constructive mindset, aiming to understand their perspective and share your concerns without assigning blame. This can lead to a mutual recognition of areas for improvement and set the stage for positive change.

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Sicelo Simelane

HCBP Organizational Development & Talent
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Open conversations is key in project management as it creates trust, shared understanding of purpose. These are key attributes in fostering ownership of activities and investments of resources because all stakeholders know how their expectations or needs will be met..

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3 Provide Support

After discussing the issues, it's crucial to provide support to your project manager. This could involve offering additional training, resources, or mentorship opportunities that align with the needs of the social impact sector. Encourage them to engage with communities and stakeholders to gain a deeper understanding of the social issues at hand. Supportive measures can empower your project manager to develop the necessary qualities and improve their performance.

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4 Adjust Roles

If providing support doesn't lead to the necessary improvements, consider adjusting roles within your team. This doesn't necessarily mean demoting your project manager but rather restructuring roles to better harness individual strengths and compensate for weaknesses. For example, someone with strong empathy might take on more stakeholder communication, while your project manager focuses on areas where they excel. This can optimize team performance and ensure that your project remains on track.

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5 Explore Alternatives

When adjustments within the team are not sufficient, you may need to explore alternatives. This could mean hiring a new project manager who has a proven track record in the social impact sector or seeking external consultants who can provide the expertise needed to guide your project. It's important to make such decisions with careful consideration of the project's goals and the well-being of your team.

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6 Reflect and Learn

Finally, use this experience as an opportunity to reflect and learn. Consider what led to the mismatch of qualities in your project manager and how you can prevent similar situations in the future. Learning from this experience can help you make more informed hiring decisions and develop better support systems for your team members. Continuous learning and adaptation are essential in the ever-evolving field of social impact.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your project manager lacks the necessary qualities for success in the social impact sector?

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1 Assess Candidly

2 Open Dialogue

3 Provide Support

4 Adjust Roles

5 Explore Alternatives

6 Reflect and Learn

7 Here’s what else to consider

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