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What do you do if your IT project fails and obstacles arise?

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IT projects can fail for various reasons, such as poor planning, unrealistic expectations, scope creep, technical issues, or human errors. When your IT project fails, you may face negative consequences such as wasted resources, missed deadlines, unhappy customers, or damaged reputation. However, failure is not the end of the road, but an opportunity to learn and improve. In this article, you will learn what to do if your IT project fails and obstacles arise, and how to apply some IT strategy principles to overcome them.

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Rajasekaran S

Building the Future with Gen AI | Top IT Strategy Voice | Multi-Cloud Architect | Infra Automation
Rampal Chauhan

Delivering Value (Agile, Lean, SAFe). People are Asset.

1 Assess the situation

The first thing to do when your IT project fails is to assess the situation objectively and calmly. You need to identify what went wrong, why it went wrong, and how it affected the project goals, stakeholders, and deliverables. You can use tools such as a post-mortem analysis, a root cause analysis, or a SWOT analysis to help you with this process. You should also gather feedback from your team, clients, and users to understand their perspectives and expectations.

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Rajasekaran S

Building the Future with Gen AI | Top IT Strategy Voice | Multi-Cloud Architect | Infra Automation
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Don't jump to conclusions. Start by isolating the specific area where the project is failing to meet expectations. Is it a functionality not working as intended? Are there performance bottlenecks causing delays? Are user adoption rates lower than anticipated? Identifying the specific problem area helps narrow down the root cause. Organize a post-mortem meeting, but frame it as a collaborative effort to understand what went wrong, not a finger-pointing exercise. Encourage team members to openly discuss challenges they faced and potential contributing factors. Provide regular updates, even if the news isn't positive. Transparency builds trust and allows everyone to adjust expectations and potentially contribute to solutions

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2 Communicate effectively

The next thing to do when your IT project fails is to communicate effectively with all the parties involved. You need to acknowledge the failure, take responsibility, apologize, and explain what happened and what you are doing to fix it. You should also provide clear and realistic information about the status, scope, budget, and timeline of the project, and how you will address the issues and risks. You should also listen to their concerns, questions, and suggestions, and respond promptly and respectfully.

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3 Pivot or persevere

The third thing to do when your IT project fails is to decide whether to pivot or persevere. This means that you need to evaluate whether the project is still viable and valuable, or whether you need to change or cancel it. You can use tools such as a feasibility study, a cost-benefit analysis, or a value proposition canvas to help you with this decision. You should also consider the impact of your choice on your team, clients, and users, and how you can align their interests and expectations with your vision and goals.

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4 Learn from failure

The fourth thing to do when your IT project fails is to learn from failure. This means that you need to reflect on what you did well, what you did poorly, and what you can do better in the future. You should also document the lessons learned, the best practices, and the recommendations for improvement, and share them with your team, clients, and users. You should also update your processes, policies, and standards to incorporate the changes and prevent the same mistakes from happening again.

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Rajasekaran S

Building the Future with Gen AI | Top IT Strategy Voice | Multi-Cloud Architect | Infra Automation
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Teams that openly discuss and learn from mistakes become more resilient and adaptable. They develop a sense of shared responsibility and a growth mindset that encourages innovation and problem-solving. Shift the company culture to view failures as opportunities for growth and learning. Encourage team members to see setbacks as stepping stones to improvement. By actively learning from failures and implementing changes, can significantly improve the success rate of future IT projects. Each failure provides valuable insights that refine the project management skills. Provide the opportunity to learn to anticipate potential issues, adapt to changing circumstances, and make data-driven decisions

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5 Rebuild trust

The fifth thing to do when your IT project fails is to rebuild trust. This means that you need to restore the confidence and satisfaction of your team, clients, and users, and show them that you are committed and capable of delivering quality results. You should also demonstrate your progress, achievements, and value proposition, and celebrate your milestones and successes. You should also solicit feedback, suggestions, and testimonials, and use them to improve your performance and reputation.

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Rajasekaran S

Building the Future with Gen AI | Top IT Strategy Voice | Multi-Cloud Architect | Infra Automation
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First of all, acknowledge the Failure and Take Ownership. Transparency is the Key: Be upfront and transparent about the project's challenges. Acknowledge the failure and take ownership of the role in addressing it. Try to Avoid the Excuses: Don't make excuses or deflect blame. Focus on solutions and demonstrate a commitment to learning from the mistakes. Be honest about the timeline and potential challenges involved in getting the project back on track. Don't overpromise what you can't deliver.

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Rampal Chauhan

Delivering Value (Agile, Lean, SAFe). People are Asset.
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Winning Trust should be not be limited to most important stakeholders. win trust of every individual who has been impacted by the project setbacks. Three things can help. 1. Give people a bit break 2. Explain them that setbacks are part of life 2. Indulge in analysis / plan activities

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6 Seek support

The sixth thing to do when your IT project fails is to seek support. This means that you need to reach out to your peers, mentors, coaches, or consultants, and ask for their advice, guidance, or assistance. You should also leverage your network, community, or industry associations, and look for opportunities, resources, or partnerships that can help you with your project. You should also take care of your physical, mental, and emotional well-being, and cope with stress, frustration, or disappointment in healthy ways.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Rampal Chauhan

Delivering Value (Agile, Lean, SAFe). People are Asset.
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Most successful project goes through challenges and some time they return from the brink of failure. sometime a set-back is good way to start with more planning, more vigor and more resolve. Remember, it is not over till it is over.

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What do you do if your IT project fails and obstacles arise?

1

2

3

4

5

6

7

1 Assess the situation

2 Communicate effectively

3 Pivot or persevere

4 Learn from failure

5 Rebuild trust

6 Seek support

7 Here’s what else to consider

IT Strategy

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What do you do if your IT project fails and obstacles arise?

1

2

3

4

5

6

7

1 Assess the situation

2 Communicate effectively

3 Pivot or persevere

4 Learn from failure

5 Rebuild trust

6 Seek support

7 Here’s what else to consider

IT Strategy

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