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What do you do if your project in the banking sector encounters a problem that needs solving?

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In the fast-paced world of banking, encountering a problem during a project is not a matter of if, but when. As someone navigating this sector, you understand that effective problem-solving is as crucial as any financial model or investment strategy. Whether it's a technical glitch in your software, a regulatory compliance issue, or an unexpected market shift, the way you tackle these hurdles can significantly impact the success of your project and the credibility of your institution.

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Raghuveer Singh

Corporate Banking | Finance | Banking Consultant | Business Development Manager | Client Relationship
Jan-Willem Rodenhuis

1 Identify Issue

When a problem arises, the first step is to clearly identify what it is. This might seem straightforward, but banking projects are often complex, and issues can be symptoms of deeper-rooted problems. Take a step back and analyze the situation thoroughly. Understand the scope of the problem and how it affects your project's objectives. This will help you communicate the issue effectively with your team and stakeholders and set the stage for devising a strategic approach to resolve it.

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2 Gather Data

Once you've identified the problem, gather all relevant data and information. In banking, this could mean transaction histories, system logs, regulatory guidelines, or customer feedback. Ensure that your data is accurate and up-to-date. This step is crucial because the quality of the data collected will directly influence the effectiveness of the solution. Analyzing this data will provide insights into the problem's root cause, which is essential for developing a targeted resolution strategy.

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Usama Sohail

Relationship Manager, Assets Sales Corporate Banking | ACCA Member
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Following the Blockchain mechanism and implementing distributed ledger technique i will gather information from every related part / department of my organization to design a best possible solution for once at all resolution of the problem. This technique will resolve the difficulties in every related department and will improve efficiency and will reduce cost and reoccurring of the problems.

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3 Analyze Options

With the problem defined and data in hand, it's time to analyze your options for solving the issue. In the banking sector, this may involve evaluating financial risks, regulatory implications, and technological feasibility. Consider different scenarios and their potential outcomes. Engaging with experts or cross-functional teams can provide diverse perspectives that might be critical in finding an innovative solution. Remember, the goal is to find the most efficient and effective resolution that aligns with your project's objectives and the bank's strategic goals.

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4 Decide Action

After considering all options, decide on the best course of action. In banking, this decision should align with industry regulations, customer expectations, and business objectives. It's important to weigh the pros and cons of each option and consider the long-term effects of your decision. Once you've selected a solution, create an action plan with clear steps, responsibilities, and timelines to ensure a structured approach to problem-solving.

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5 Implement Solution

Implementation is a critical phase where your chosen solution is put into action. In banking projects, this might involve software updates, process changes, or new compliance measures. Ensure that all team members are on board with the new plan and understand their roles. Monitor the implementation closely to catch any issues early on and make adjustments as necessary. Effective implementation will not only solve the current problem but also strengthen your project against future challenges.

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6 Review Results

Finally, review the results of your problem-solving efforts. In the context of banking, this means looking at how the solution has affected your project's performance, compliance, and customer satisfaction. Analyze whether the issue has been fully resolved and if there are any lessons learned that can be applied to future projects. Continuous improvement is key in banking, and every problem solved is an opportunity to enhance your strategies and processes.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Raghuveer Singh

Corporate Banking | Finance | Banking Consultant | Business Development Manager | Client Relationship
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Running into roadblocks is part of any project, and banking is no exception. If you find yourself stuck, don’t be afraid to reach out for help. Talk to your teammates, brainstorm solutions together, and don’t hesitate to escalate the issue to your manager if needed. The key is to address problems early and collaboratively. Working together as a team will help you get past obstacles and keep your project on track.

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Jan-Willem Rodenhuis
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In terms of problem/issue solving I've seen that people tend to focus on delivering a solution for the problem at hand, but sometimes forget about the fact that whatever issue was causing the problem has already impacted existing data in the technology systems administration involved. Every solution should - in my opinion - be approached as a multi-stage rocket: 1st identify the root cause of the problem, 2nd analyse what impact it has had on the current administration, 3rd develop recovery scripts to correct whatever has gone rong, 4th - in parallel - develop a fix to ensure the issue doesn't arise again, 5th deploy the fix and execute the recovery scripts.

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What do you do if your project in the banking sector encounters a problem that needs solving?

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1 Identify Issue

2 Gather Data

3 Analyze Options

4 Decide Action

5 Implement Solution

6 Review Results

7 Here’s what else to consider

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