What do you do if your Peer Support system needs systemic change?

2 Define the desired outcomes

The next step is to define the desired outcomes of your peer support system. You can do this by setting SMART goals that are specific, measurable, achievable, relevant, and time-bound. You can also create a vision and mission statement that describe the purpose, values, and principles of your peer support system. You can use the feedback and data you collected in the previous step to inform your goals, vision, and mission.

3 Develop an action plan

The third step is to develop an action plan that outlines the strategies, activities, roles, responsibilities, and timelines for achieving your desired outcomes. You can do this by using a logic model, a theory of change, or a similar tool that links your inputs, outputs, outcomes, and impacts. You can also use a SWOT analysis, a PEST analysis, or a similar tool that analyzes the internal and external factors that affect your peer support system. You can involve your peers, facilitators, coordinators, and other stakeholders in the planning process to ensure their input, buy-in, and commitment.

4 Implement the action plan

The fourth step is to implement the action plan according to the strategies, activities, roles, responsibilities, and timelines you defined. You can do this by using project management, communication, and collaboration skills to coordinate and execute the tasks and deliverables. You can also use monitoring and evaluation tools to track and measure the progress and performance of your peer support system. You can use indicators, benchmarks, feedback loops, and reports to assess the quality, effectiveness, and efficiency of your peer support system.

5 Review and revise the action plan

The fifth step is to review and revise the action plan based on the results and feedback of your implementation. You can do this by using reflection, learning, and adaptation skills to identify and address the successes, challenges, and lessons of your peer support system. You can also use continuous improvement tools to make adjustments and modifications to your goals, strategies, activities, roles, responsibilities, and timelines. You can involve your peers, facilitators, coordinators, and other stakeholders in the review and revision process to ensure their feedback, satisfaction, and engagement.

6 Celebrate and share the achievements

The sixth step is to celebrate and share the achievements of your peer support system. You can do this by using recognition, appreciation, and celebration skills to acknowledge and reward the contributions, efforts, and outcomes of your peer support system. You can also use dissemination, advocacy, and scaling skills to share and promote the best practices, stories, and impacts of your peer support system. You can involve your peers, facilitators, coordinators, and other stakeholders in the celebration and sharing process to ensure their recognition, motivation, and empowerment.